Reviews (399)

Overall rating
4.3
Counts per rating level
  • 70% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing recurring revenue and subscription services, noting its seamless integration with Shopify and ease of use for both merchants and customers. The intuitive interface is suitable for all technical skill levels, and features like direct access to subscriptions from Shopify orders are particularly valued. Strong customer support is frequently highlighted, with the support team providing quick and effective assistance, including during updates. Long-term users praise the app for its reliability and consistent performance, contributing significantly to business growth.

October 15, 2021

I installed Bold Subscription service and hit a wee snag right near the end. Thanks to Nir at Bold for getting it all to work in a very short time as we communicated via chat. I am very grateful and looking forward to putting the app to use for our customers! Thanks, Nir! Leigh :-)

The Soap Company of Nova Scotia Ltd.
Canada
7 days using the app
BOLD replied October 20, 2021

Thank you leaving us a review. We are so pleased that Nir was there to help you along and in a short time resolve your issue. We are so grateful that you chose Bold!

September 21, 2021

Kelsey from the customer service chat was so helpful and answered my questions, sending me onto next steps for a solution. Thank you Kelsey!

My Senior
Canada
7 days using the app
BOLD replied September 22, 2021

Appreciate the kind words. Praise has been passed along to Kelsey. Thanks for choosing Bold.

April 5, 2021

This review is on set up and installation only. I installed the app and added the code to my theme. But since my coding skills are not expert level, customer service at BOLD took over and installed all the code correctly. I looked through it all today and it is perfect. We are launching our subscription service as a new feature later this week so are excited.

Mission Driven
United States
6 days using the app
BOLD replied April 6, 2021

Thank you for the review. We are thrilled that our team was able to install the code for you and that everything went perfectly. We are so excited for you to use the app!

Edited November 12, 2020

Update: Oli reached out and was quite helpful and overall pretty responsive to everything I've said. Can't fault the customer service! The description above for the app still doesn't fully align with what it's capable of and the images likewise seem a bit misleading. It seems as though they really want you to get the app based on what it might be capable of in several months time rather than what it's capable of now. I guess that's reflected in the current price of £0, but it does still set expectations without matching them. It seems pretty limited, quite frankly. The description above states "Set custom delivery intervals using flexible logic, including length of time, specific dates, day of the week, set number of deliveries, and more — or let your customers select their own frequency." but there's no option for setting a day of the week (only date), nor specifying number of deliveries... I can't imagine what "...and more" refers to because the listed features don't even seem to actually be there. No option for prepaid subscriptions, which seems like a pretty crucial thing in the lead up to christmas.

manifestocoffee
United Kingdom
6 days using the app
BOLD replied November 12, 2020

Thank you so much for your valuable feedback. At launch Bold Subscriptions is offering basic subscription intervals and more customized options will be coming soon. Our team is correcting the description to reflect current functionality. As with any new launch, we are very interested in learning which features and functions you would like to see in our app. One of our Product Experts has reached out about possibly testing some of our new features. Keep an eye on your inbox as we'd love to further the conversation!

March 10, 2021

I am still in the process of setting up everything and so far it seems easy. Once I get everything up an running I will then determine the ease of this app.

Natalie's Kitchen
United States
6 days using the app
March 21, 2021

We decided to try Bold Subscriptions because of the ease of installation and the nice documentation. Indeed, the setup was very quick and straightforward. Creating subscription groups was a true breeze. Unfortunately, their new version of Bold Subscriptions is only in english and is incompatible with translation apps (confirmed by Bold support). This makes the app unusable for a shop that is not in english. Perhaps I will reconsider when they do implement functionality for other languages! If you only need english, this is the app for you, it is very solid.

Café Céleste
Canada
5 days using the app
December 4, 2020

Simran did a great job for us! Thanks again!
Simran a fait un travail exceptionel ! Merci encore !!!

Wilder & Davis
Canada
4 days using the app
BOLD replied December 8, 2020

Thank you for your review! We are so happy that Simran was there to assist you, everything looks fantastic. Don't forget, if you need us we are there to help!

November 3, 2020

Cody was a great help in arranging the install and answering questions. Still need the install team to fix some issues, but it's very simple interface to use as someone who doesn't want to get involved in coding/script etc. Not as much functionality as V1, but I like the integration with shopify checkout to make the process much smoother for the consumer, and hopefully for me too. Hopefully more functionality can be added over the coming weeks/months to take it to another level.

Peggy Orange
United Kingdom
3 days using the app
BOLD replied November 4, 2020

Thank you so much for your review! Your feedback is so important to us. As with every new release we are listening to feedback like yours to determine what features and functionality you are looking for and how we can improve for the future. So thrilled to hear that you are enjoying the smooth integration with the shopify checkout.

March 8, 2021

Customer Service is insane. Immediately responsive and incredibly helpful! I couldn't figure out how to customize some of the widget components and Gustav helped build EXACTLY what i needed.

Innovative Gx Laboratories
United States
2 days using the app
BOLD replied March 8, 2021

Thank you for your review. We are so thrilled that Gustav was there to help you and that he helped you with exactly what you needed! Thank you for choosing Bold!

May 22, 2021

Maybe im dumb, but im looking for app that can create a automatic subscription ex. 10$ a month every month regardless of what product they buy? the subscription is not based on the product but more of a memebership that allows them to buy off the site, cant this app do it?

Mystra
Denmark
2 days using the app