Reviews (1,732)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and repeat purchases through customizable loyalty programs. It features a user-friendly interface that simplifies rewards management and integrates seamlessly with apps like Judge.me. The free plan is particularly valued by new or small businesses. Support staff, including Jean, Cara, and Maxxie, are noted for their quick and effective service, aiding in an easy setup process. The app is favored for its comprehensive features, ease of use, and excellent customer support.

June 22, 2022

Excellent customer support! Daisy helped me to remove the watermark. I sent a request out of working hours but they replied to me immediately. I recommend it 100% because for now, it's the best app on the market.

Lòra Skincare
Italy
1 day using the app
BON Loyalty replied June 23, 2022

Dear Lòra Skincare,

Learning about the pleasant experience you had with our app was really confidence-boosting. Our Dev team and Daisy will strive to live up to your expectations in the future.

Should you need our support, please do not hesitate to drop us a message via live chat or email help@bonloyalty.com.

Best regards,
Liam
BON Team.

September 14, 2023

Beautiful app and standout customer service. Their Support team is Pro-active and ready to run the extra mile to help improving your store. Cara provided us with an excellent onboarding process, walking us step by step through all the App's functionalities. She exceeded our expectations proposing improvements customised to our needs. 100% Recommended

Gourmet World Foods
Australia
1 day using the app
BON Loyalty replied September 18, 2023

Hi there!!! We just had to take a moment to send you a virtual high-five and a heartfelt "thank you" for the amazing 5-star review you recently left us. 😄 Your positive feedback truly made our day!

It's customers like you who keep our passion alive and motivate us to keep going above and beyond. Knowing that you had such a fantastic experience with Cara warms our hearts and tells us we're on the right track. Let us know if you need further assistance! We can't wait to hear from you!
Liam
BON team

August 29, 2023

So far so good. I've had the app for about a day now as I'm getting everything set up for launch. This app includes most everything I was looking for in a loyalty app including: referrals, rewards expiry, judge.me and POS integrations, dedicated pages (because who else is tired of widgets?), vip tiers, and minimalistic yet customizable design. Fingers crossed they will soon introduce a Mailchimp integration. However, all of those core features I was looking for plus so many more for $15 a month (and less annually) is an unbelievable deal.

Shout out to Daisy, Cara, Genie, and Jerry for helping me with customizations, guidance, and responding in a timely manner. Especially considering they probably aren't in the same time zone me.

Light Provisions
United States
1 day using the app
BON Loyalty replied September 5, 2023

Dear Light Provisions,

We wanted to express our heartfelt gratitude for your recent 5-star review! 🌟 We are absolutely thrilled with every single time we had the chance to chat with you. Your kind words brightened our day and reminded us why we love what we do.

Thank you for being such an amazing customer and for choosing BON. We can't wait to welcome you back soon!
Liam
BON Support team

June 8, 2022

Has everything I need and more, very helpful and quick. I recommend you download this app, it has saved me hundreds of bucks, probably won't be free forever so jump on it now!!!

Positive Intent Beauty
United States
1 day using the app
BON Loyalty replied June 10, 2022

Dear Positive Intent Beauty

Thank you for sharing with us this wonderful feedback. Our whole support team is grateful for the positive review you left us. You're right that we'll not be free forever, we'll be a paid app real soon, and will bring on several advanced features. Stay tuned!

If you need further support, we will always be waiting for you at live chat or help@bonloyalty.com.

Best regards,
Mia
BON Team

February 10, 2022

Beyond impressed for a free app. Other apps charge starting at $50/month! Easy to navigate and customize. Customer service is extremely prompt in responding and resolving any issues. Daisy helped me and she was absolutely wonderful.

Sinead Cleary Jewelry
United States
1 day using the app
BON Loyalty replied February 10, 2022

Hi Sinead Cleary Jewelry team,

Thank you so much for your awesome review! We are so glad that our team, especially Daisy has been able to support you promptly and make you satisfied. We aim to make our app simple and flexible to meet your needs every day and we'll work harder to bring you the better product you deserve.

We are just one message away via live chat or email address help@bonloyalty.com. Have a nice day ahead!

Best regards,
Mia
BON Team.

June 30, 2022

Can't believe such an amazing App that is free of charge to use! Superb customer service from the team, Cara has done a marvelous job for helping me out and provided extra service that beyond my needs and satisfaction.

Stripoo
China
1 day using the app
BON Loyalty replied June 30, 2022

Hi Steven,

It is great pleasure for us that you've been satisfied with our product and Cara's assistance. We appreciate your trust you put in us and words aren't enough to describe how grateful we are. Thank you for believing in us.

Hit us up if you need anything!

Yours faithfully,
Liam
BON Team

May 10, 2022

Daisy is an amazing help!! I am so happy I found this app. It is super easy to install and customize. I think this will be very beneficial to my customer's shopping experience!!

Sugar Palooza
United States
1 day using the app
BON Loyalty replied May 11, 2022

Greetings Sugar Palooza

Daisy is jumping of happiness to see such a dedicating review from a customer like you. We're so lucky to have such a lovely customer like you and to be a small part of your business 🤗. We can't wait to see how your customers react to the loyalty program.

If you need further support, we will always be waiting for you at live chat or help@bonloyalty.com

Cheers,
Mia
BON Team

August 21, 2022

BON Loyalty Rewards & Referral is an amazing app. It has a lot of great features related to both reward and referral program along with some fun branding customizations I have never seen on any other app before. Anna is amazing, very customer service focused, quick to provide assistance and just a pleasure to speak with. I love the fact that Anna was able to take feedback/suggestions back to the development team also. Very excited to see this app evolve and loving the fact the team is so willing to take customer feedback and use it to improve the app.

Key's Crafty Corner, LLC
United States
1 day using the app
BON Loyalty replied August 22, 2022

Hello Key's Crafty Corner, LLC,

Thank you for the wonderful review and for taking the time to share your feedback with the BON app. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.

Our whole team and Anna would like to express our gratitude for your feedback! If you ever have any questions, feel free to reach out to our support team using the live chat tool. They'll be happy to guide you through any questions you may have without having to leave the page.

Best regards,
Liam
BON team

March 24, 2023

Great customer support, very fast reactions. Ariel assisted me though the install process, got a reply within a minute every time. Would recommend!

Poké Center
Netherlands
1 day using the app
BON Loyalty replied March 28, 2023

Thanks a million!

You made our day with your trust in our app and fantastic review! <3 Our team is happy to know you are satisfied with your BON experience!

If you have any further requests, please feel free to contact us via our live chat or email us at help@bonloyalty.com. We always appreciate you!

Best regards,
Mia
BON Team

Edited November 15, 2022

The app offers loyalty program and much more. The customer support are quick to reply. Emile and Daisy help me so much during my set up process. Strongly recommended.

Ginseng Co. by Bing Han
Australia
1 day using the app
BON Loyalty replied November 15, 2022

Hi Ginseng Co. by Bing Han,

Your detailed and valuable feedback truly gave us motivation, and working on improving BON became even more joyful than before. Our teams work hard to exceed your expectations and we are glad you were able to notice it and deliver it to all of the merchants. We, especially Emile and Daisy, truly appreciate your review, and we will be definitely proud to make your growth better every time you reach out to us!

We are always happy to answer if you have any questions, just leave us a message or email us at help@bonloyalty.com.

Have fun exploring our app,
Mia
BON Team