BON: Loyalty Rewards Referrals , 1,448 reviews

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
    1.4K
  • 1% of ratings are 4 stars
    21
  • 0% of ratings are 3 stars
    4
  • 0% of ratings are 2 stars
    2
  • 1% of ratings are 1 stars
    10
What merchants think

Feedback submitted

Merchants appreciate this app for its easy setup, customization, and effective referral program. It's praised for enhancing customer engagement and loyalty, and integrating well with Shopify and POS systems. Many have seen positive impacts on their operations and customer retention. The customer service, particularly representatives like Anna, Cara, Maxxie, Chelsea, and Genie, is frequently commended for prompt and helpful responses. It's recommended for businesses seeking a reliable loyalty program.

January 30, 2024

This app keeps no record of emails it sends out to customers and no chronological record of customer actions.

Miracle Botanicals Essential Oils
United States
17 days using the app
BON Loyalty replied January 31, 2024

[Update Feb 02]
Dear Hope, we have exported data reports on customer activity and emails. Ready to send to you! Please chat or call us whenever you have any further feedback. Thanks a bunch!

[Update Feb 01]
Hope my emails didn't get lost in your inbox. We've sent reports regarding customer activity. As for the email history, we're developing a feature for you to view it online through the app and will also send you reports in the form of data files. If you receive our data file, please let us know. Thanks so much!

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[Jan 30th]
Dear Miracle Botanicals Essential Oils team,

While the email analytics system is under development and will be ready to launch this Q1/2024, a record of customer actions was sent to you immediately upon your request on January 30th. Here you can find all the history of customer activities such as earning points, redeeming points, and referring friends... Kindly check again and let us know if you need any further data, we are always ready to prepare detailed reports for our precious shop owners.

Customer feedback is truly important and we cherish each of your recommendations. With 24/7 service, we could chat or meet to discuss further. Would you be open to having a conversation, allow us a chance to explain any misunderstanding? 🙏

April 4, 2024

le système est planter et personne pour aider

La boite à Penny
Canada
22 days using the app
BON Loyalty replied April 5, 2024

Je vous remercie sincèrement d'avoir envoyé votre retour ! Notre équipe de support est disponible en ligne en permanence, mais nous n'avons pas encore reçu de demande d'assistance de votre part. Afin de vous fournir une assistance rapide et efficace, je vous prie de décrire plus en détail le problème que vous rencontrez afin que nous puissions le résoudre rapidement. Alternativement, nous pouvons organiser une réunion sur Google Meet pour vous guider dans l'utilisation de l'application de manière rapide et pratique.

☘️ Merci beaucoup, nous attendons avec impatience votre réponse.

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