Overall rating
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly and customizable rewards program features. It's praised for smooth Shopify integration, enhancing customer loyalty and engagement. Many commend the responsive customer service, particularly team members Anna and Genie. Merchants report positive impacts on sales and customer retention, making it a good value for money. It's recommended for businesses of all sizes due to its scalability and flexibility.

December 28, 2021

there is currency mismatch as "1 points earned for each JPY1 spent" means 1 points for each 1 cent in USD... when your currency is USD, its said 1 points earned for each $1 so it should be 100 JPY, not 1 JPY.. so main part of earning points is not working for Japanese market...unfortunately they said they cannot do anything so cannot use this app but the customer service, Emilie was very kind and nice to answer all my questions! thank you very much!

6 months using the app
BON Loyalty replied December 28, 2021

[Updated 12th July, 2022]
How're you today, MIRELA JAPAN team? Please check our follow up email and let us know what you think. You deserve the best support here in BON!

[Updated 8th July, 2022]
We've sent you another email. Kindly check it from your end!

[Updated 5th July, 2022]
I and our team, we haven't received your response. Our team has sent you 2 more emails regarding the matter. Could you please help me to check it out and reply to us?

[Updated 11th Jan, 2022]
Emile has sent you another follow-up email... Our team really hopes to hear from you again!

[Updated 4th Jan, 2022]
Hi again MIRELA JAPAN team,
How're you today? We very much look for your reply to our emails. Really appreciated!

[Updated 31st , 2022]
We're still waiting for your response... It'd mean a lot to us if you can spare us just a few minutes to check your mailbox and reply to our follow-up emails. We are all awaiting you!

28th Dec, 2021:

Dear Mirela Japan,

Our team is all grateful to have you with us and it is always our pleasure to support you. On behalf of our support team, please accept my sincere apology for the inconvenience you've encountered with the multi-currency exchange rate. However, it seems like there was a miscommunication between Emile and you regarding this matter, which could create a misunderstanding for you. We'd love to explain it to you in more detail, so you can understand it clearly. Emile has reached out to you via email, in which she explained how the app's system works with JPY and USD currency. Please help us to check your mailbox and let us know if the explanation is easy for you to understand. We'd love to offer you a live demo session for better communication if you don't mind.

We're looking forward to hearing from you!

Yours sincerely,
BON Team.

Edited September 12, 2022

This is an app I like very much, the support team is very good, but my website is running very slowly. After installation, my website speed dropped by 9 points. It was stuck and slow. The interface is very friendly, but I had to delete it.

2 days using the app
BON Loyalty replied September 12, 2022


We're so sorry to hear that you've had a bad experience with BON :( Our dev leader is investigating and we're trying our best to find the solution for you.

We really hope you can give us another chance. You deserve the best support and we could not rest until that.

Our whole team looks forward to your reply,
BON Team