Reviews (1,755)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer engagement and repeat purchases through its loyalty, referral, and rewards programs. It offers customizable options, seamless integration with other apps, and a robust free plan. The customer support is praised for being responsive and helpful, making it a cost-effective choice for boosting customer loyalty and driving sales.

August 19, 2022

So far so good. No issues from this app yet. Customer Service is friendly and they respond quickly :)

EYESCREAM BEAUTY
United States
About 2 hours using the app
BON Loyalty replied August 19, 2022

Dear Rebecca from EYESCREAM BEAUTY,

Thank you so much for your amazing feedback! We are so glad that our support team, especially Anna, has been able to support you promptly! We're so delighted to know that BON has become a part of your store, and we will strive to provide you the best service as possible.

Please stay in touch and reach out to us if you need any help in the future.

All the best,
Liam
BON team

July 24, 2022

Came over from another popular loyalty app. The choice was easy to make - better features, better UI/UX and better customer service (people who actually know what they are doing!) Shoutout to Cara who was extremely helpful and patient in replying all my queries. Keep up the good work!

All Would Envy
Singapore
About 2 hours using the app
BON Loyalty replied July 25, 2022

Dear All Would Envy team,

We are thanking you from the core of our hearts for investing your time and sharing our feedback for BON 🥰. Always be sure that your presence and appreciation make our job a breeze. More importantly, knowing that our support, especially from Cara — delivers you excellent service and our app contributes to your business — brings a deep sense of meaning to our days here ^^

Should you need our support, please do not hesitate to drop us a message via live chat or email help@bonloyalty.com.

Best regards,
Mia
BON Team.

August 31, 2022

Just installed it so i didnt see all the features yet but is looks very nice and is easy to install.

DecoDeb
Netherlands
About 2 hours using the app
BON Loyalty replied September 2, 2022

Dear DecoDeb,

We can’t thank you enough for the kind words about BON❤️ Your review means a lot to us and lets us know we’re on the right track! It motivates us to provide better support to customers.

If you have any further requests, please feel free to contact us via our live chat or email us at help@bonloyalty.com. Your satisfaction is our joy!

Best regards,
Mia
BON Team.

November 13, 2022

Customer service was amazing! They helped me where they could. It states that right now we have full capabilities as a free bird, so we shall see if that stays true. But so far I am happy!

Boundless Creations Online
United States
About 2 hours using the app
BON Loyalty replied November 14, 2022

Greetings Boundless Creations Online team,

It’s so pleasing to see how happy you are about the customer service you’ve experienced. Our team always goes above and beyond to perform great and fast service. Thank you for letting us know that we do our job well! All of our programs are aimed to deliver fast and feature-rich options to contribute to your growth, and our developers team optimize BON each time. Thanks again, your words are priceless, and hope it will be helpful to other merchants as well 💗!

Please feel free to reach us anytime via live chat or email help@bonloyalty.com as we always welcome you!

Yours sincerely,
Mia
BON Team

November 7, 2022

Emile is awesome she was so fast answering my questions and she understood everything I mentioned to her. great service

Purple Ocean
United States
About 2 hours using the app
BON Loyalty replied November 7, 2022

Dear Purple Ocean,

Thank you very much for sharing your experience with everyone and for great and constructive feedback. It will definitely help other merchants as it already helped us with great push and a source of motivation to try harder and make your experience with us even better. Emile was on cloud nine and she is very happy to see customers being satisfied with her effort. It does our job so interesting and pleasurable 🤗.

Should you need our support, please do not hesitate to drop us a message via live chat or email help@bonloyalty.com.

Best regards,
Mia
BON Team.

March 14, 2024

Amazing app! Easy to use and set up also fast and reliable customer service. I would recommend to anyone looking to upgrade their ecommerce store with a rewards system.

Appointed & Co
New Zealand
39 minutes using the app
BON Loyalty replied April 8, 2024

Thank you so much for taking the time to leave us such a wonderful 5-star review! We're thrilled to hear that you had a great experience with us.

If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!

December 17, 2023

Anna is superfriendly and quick to answer, i think it will be a good partnership :)

Moongrass Store
Czechia
About 1 hour using the app
BON Loyalty replied December 18, 2023

Hello Moongrass Store

We're honored by your 5-star rating! Thank you for your continued trust and support. 😊🥰

In case you need help, we are always more than happy to assist you via chat or email at help@bonloyalty.com.

🎅🎁 Merry Christmas! ❄️🎄

December 21, 2023

Great support from Cara and Emile! Cara even helps me remodifize the code to make the widget more fitable to the website!!

OLUV Jewelry
Hong Kong SAR
About 1 hour using the app
BON Loyalty replied January 14, 2024

We're thrilled to receive your fantastic 5-star review! Thank you for choosing us!🥰

In case you need help, we are always more than happy to assist you via chat or email at help@bonloyalty.com.

October 25, 2023

really helpful customer service and completely understood why it was that I needed some amendments to fit in with our brand, a critical thing for us. much more helpful than a lot of other apps!

eatTelfit
United Kingdom
About 1 hour using the app
BON Loyalty replied October 27, 2023

Dear eatTelfit,

We are so happy to receive your five star review 😊 Your trust and loyalty mean a great deal to us, and we're excited to keep serving you in the best way we can. If you ever have any questions, requests, or feedback, please feel free to reach out. We're here to help and look forward to making your experience even better!

Liam
BON team

September 11, 2022

I am still exploring the app. However, for a start it's very easy to use and setup. Its very helpful to with step-by-step guide. Cady is also very supportive in assisting as customer support <3

Wild Rymba MY
Malaysia
About 1 hour using the app
BON Loyalty replied September 12, 2022

Hi Wild Rymba MY,

Thanks for such a positive review!😊 We are extremely happy you’ve enjoyed our service. Our team sincerely cares about each merchant and is ready to make every effort to find the best solution :)

We are always happy to answer if you have any questions, just leave us a message or email us at help@bonloyalty.com.

Have fun exploring BON,
Mia
BON Team