Reviews (1,755)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer engagement and repeat purchases through its loyalty, referral, and rewards programs. It offers customizable options, seamless integration with other apps, and a robust free plan. The customer support is praised for being responsive and helpful, making it a cost-effective choice for boosting customer loyalty and driving sales.

Edited June 30, 2022

The support for Bon is a 10+++. Anna was the best! Super easy to set up and customize to fit our brand. Can't wait to launch the program. Our customers are going to be so happy.

Papermakerpride.com
United States
Almost 2 years using the app
BON Loyalty replied July 4, 2022

Grettings Papermakerpride.com's team,

Anna and our whole team are jumping of happiness hearing that they could impress you with our service 🤗. We are all here to provide excellent service to our dearest merchants. Thank you so much for your kind words. I really appreciate you taking the time out to share your experience with us! We count ourselves lucky for customers like you.

We are just one message away via live chat or email address help@bonloyalty.com, feel free to contact us whenever you need our assistance.

Cheers,
Mia
BON team.

July 22, 2022

Tracy from customer services was brilliant, helped quickly with all of my questions, was kind and helpful. Helped me figure out all the ins and outs

axolotldice
United Kingdom
Almost 2 years using the app
BON Loyalty replied July 23, 2022

Sending hugs to you guys, axolotldice team

Thank you for your great review. At BON, we work hard to offer high-quality service to every guest. We made sure to share this feedback with Tracy to give her the recognition that she deserves. She would be delighted to hear your feedback.

We are always happy to answer if you have any questions, just leave us a message or email us at help@bonloyalty.com.

Have fun exploring our app,
Mia
BON Team

April 14, 2024

Aplicación bastante decente! Anna supo resolver mis dudas muy rápido

Miura Vault
Spain
4 days using the app
BON Loyalty replied April 17, 2024

Thank you so much for taking the time to leave us such a wonderful 5-star review! We're thrilled to hear that you had a great experience with us.

If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!

January 28, 2022

We tried several competitors in this field, 7 in total, none had more than they have. Customer service is kind and effective and always there when you need them. Emile and the team helped a lot when I had an issue. Definitely recommended.

Fifo Store
United Kingdom
Almost 2 years using the app
BON Loyalty replied January 29, 2022

Hi Fifo Store,

Thank you for choosing us and appreciating our product and service! Knowing that you have a good experience with BON, and the support service from Emile has satisfied you encourage us a lot to continue doing our best in the future :)

If you need us, we're always more than happy to help via live chat or email at help@bonloyalty.com. Have a fantastic day ahead!

All the best,
Mia
BON Team.

June 23, 2022

Cara was supportive and responsive! BON is a generous app, and is intuitive and easy to use! Strongly recommend!

fawnactive
Singapore
Over 1 year using the app
BON Loyalty replied June 23, 2022

Hi Celine and Fawnactive team,

We are so glad that our team, especially Cara has been able to support you promptly. Thank you so much for leaving us a wonderful review so that we can work tirelessly to improve our app even more.

May you have any further requests, please contact us via our live chat or email us at help@bonloyalty.com. We are always ready to serve you!

Best regards,
Liam
BON Team.

August 18, 2022

What can I say? For a free app, this is amazing. Has a small issue which turned out to just be a delay but Daisy on live chat was on hand super quick and got it sorted. Cannot believe an app of this quality is free. Highly recommended!

Stickerpressuk
United Kingdom
Over 1 year using the app
BON Loyalty replied August 22, 2022

Hello Stickerpressuk,

We’re delighted to hear about your recent experience with us and we’re so pleased that you recommend our BON app and support agent, Daisy! Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

We are just one message away via live chat or email address help@bonloyalty.com, feel free to contact us whenever you need our assistance.

All the best,
Liam
BON team.

February 28, 2023

This app is very easy to use and set up. It gives a lot of opportunities to develop and adapt to specific needs, although the free plan is really complete to start with for a small business.  When I had some questions, the Support Team was always available via chat with helpful tips and answers to some technical questions (thank you, Daisy, Cara, Lucas and Emilie from Bon Loyalty).

Parantaga
France
Over 1 year using the app
BON Loyalty replied February 28, 2023

Hiii,
Your review is an amazing gift for us today! We take pride in providing a comfortable experience for our beloved customers, and we hope to surprise you with more cool features in the near future!
We are always here for you in case you need direct support. Please do not hesitate to drop us a message via live chat or email at help@bonloyalty.com.
Yours sincerely,
Mia
BON Team

February 1, 2022

Great performance app and easy to use and understand. If you want a loyalty program for your website this is the one.
Daisy from the support team helped me out even during the Lunar New Year Holiday, outstanding customer support! Give 5 stars for their app and customer service!

Boss Lash NZ
New Zealand
Over 1 year using the app
BON Loyalty replied February 2, 2022

Hi Boss Lash NZ team

Your 5 stars review is such a perfect Lunar New Year gift for Daisy and all of us. Our main goal is to make our beloved customers happy using our app and services. Thanks for your trust in BON Loyalty! It's a huge motivation for us to keep moving forward

If you need our assistance, we are just one message away via live chat or email address help@bonloyalty.com.

All the best,
Mia
BON Team.

February 7, 2023

Love this app! Very easy to set up and the design of the interface is nice. Will see how it interact with real customers later on.

WhoWhy
Japan
Over 1 year using the app
BON Loyalty replied February 8, 2023

Hi 👋
Thank you for your great review. At BON, we work hard to offer high-quality service to every guest. We made sure to share this feedback with our support team. They would be delighted to hear your feedback.
We are always happy to answer if you have any questions, just leave us a message or email us at help@bonloyalty.com 🌸
Have fun exploring our app,
Mia
BON Team

April 28, 2022

Super easy to start. The customer service personnel was super helpful. Daisy was great. Look forward to using the app.

Bang Bang Club
United States
Over 1 year using the app
BON Loyalty replied April 29, 2022

Hi Bang Bang Club

Thank you very much for sharing your experience with other merchants😊. Daisy was so happy reading your review. Your precious support motivated us to keep on developing the app and providing better services to our precious customers.

Should you need our support, please do not hesitate to drop us a message via live chat or email help@bonloyalty.com.

Best regards,
Mia
BON Team.