BTA Appointment Booking App

BTA Appointment Booking App

Reviews (527)

Overall rating
4.7
Counts per rating level
  • 85% of ratings are 5 stars
    450
  • 8% of ratings are 4 stars
    42
  • 1% of ratings are 3 stars
    4
  • 2% of ratings are 2 stars
    10
  • 4% of ratings are 1 stars
    21
What merchants think

Feedback submitted

Merchants highly recommend this app for simplifying the booking process for services, classes, and rentals, praising its seamless Shopify integration and ability to handle complex scenarios. It features a user-friendly interface, multiple booking types, calendar integration, and customizable fields. Reviewers highlight its reliable performance and exceptional customer support, noting the responsive and effective chat service.

July 1, 2024

The service I received today was fantastic, and he stayed the course to help me accomplish my goal until it was completed entirely. Last week I had reached out but wasn't ready to embark on implementing the solution. When I started a chat today, it was the same person so the past conversation was not lost in translation- super helpful in keeping clarity and reducing my frustration.
The app has ...

Bent Rods Guiding & Fishing Co
Canada
Almost 3 years using the app
BTA Commerce, Inc. replied July 15, 2024

Hi there 👋

Thanks for your honest review! We do appreciate you taking the time to write this for us. I'm happy to hear that you are satisfied with our support! I take it ...

May 5, 2019

Customer service has been lacking. We've been using this app for nearly 8 years and were an original user. However, as we update our theme, we're finding constant issues with their help team unable to assist. Their solutions are continually to "find the errors ourselves". Seeing as it's the only app out there that does what we want, we're still using them, but the top notch customer service is ...

Happily Ever Borrowed
United States
Almost 10 years using the app
Edited October 4, 2016

There is definitely room for improvement, but we are thankful that it exists as there is no other platform available through Shopify.

Timree
United States
4 months using the app
Edited February 27, 2018

Update: the help desk contacted me and asked me to update my review, claiming it was misleading. So I'm updating it per their request with additional information and examples so everyone understands.

In my case, our appointments available or booked can never show up on the Booking Overview Calendar, because we allow our clients to choose the length of their session.
For example:
-if you offered ...

Countyclips
United States
About 2 months using the app
1
1