Reviews (526)

Overall rating
4.7
Counts per rating level
  • 85% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for efficiently managing a high volume of bookings, supporting over 100 bookings per week, which enhances business scalability. It integrates seamlessly with Shopify and offers robust features for managing various booking types like classes, events, and rentals. The app is praised for its reliability and smooth functionality, with a responsive and effective support team, especially through chat services.

January 3, 2025

Used the paid version for our other websites and worked fine until we wanted to improve our booking system. Admin dashboard can be confusing and when you contact support they talk to you in a condescending tone, very unprofessional. For the price there are better options.

Likey Global
South Korea
3 months using the app
BTA Commerce, Inc. replied January 6, 2025

Hi Pompei,

I'm sorry to hear 😔. We reviewed your tickets, and we didn't see where we were condescending, but if that's how it was received, then we sincerely apologize.

I can ...

November 2, 2019

The app builds a calendar and keeps somewhat a decent track of classes but the customer service is not good at all. Every time something goes wrong and we email support, the support team says it is Shopify's fault, not theirs. Thing go haywire alot. Wrong time and dates are sent as customer confirmations, events do not close when sold out. We have never been helped, only told to change the coding ...

Body Mind & Soul
United States
Over 5 years using the app
Edited June 9, 2024

Terrible - Ever since the 2 factor authentication there is a constant problem logging in. If you don't mind changing your password for every login it's not a problem but I find it very frustrating

Recovery Counseling
United States
Over 3 years using the app
Edited January 18, 2021

Now after 9 months of use, I feel that this review is more accurate/fair - In principle, and when working smoothly, this app is the best I found in regards to customisation and complexity. Why I chose this app - I have 47 members of staff, all of which offer a variety of services/products in various locations. Therefore, needing a booking platform that'll allow a member of staff to be assigned ' ...

Bicycle Services
United Kingdom
Almost 2 years using the app
May 21, 2014

Our company is an online tour booking company. The app performs as stated per all the previous postings except one major flaw in the coding. This app only verifies the existing inventory when an item(s) are placed in the cart. It does not verify the existing inventory against what has been already placed in the cart and if the customer adds to the cart with the same item the app will allow ...

Imbibe Tours
United States
Over 1 year using the app
BTA Commerce, Inc. replied March 22, 2019

Dear Shop Owner

Thanks for taking the time to leave a review!

You'll be happy to note that we have added a second availability check on the cart page that addresses the ...

June 25, 2022

We were using this app to run bookings for our high end rental property. I didn't think it would be difficult. It's stopped working twice, costing us thousands. Shopify needs better app implementation. This is a pain-in-the-ass.

idlepursuits
New Zealand
Over 1 year using the app
Edited December 11, 2023

Needs more development.
I used your app for almost 4 months as an Activity/tour booking system for adult and children tickets. However, I had to uninstall it due to several issues.

First, the app didn't allow bookings during events, resulting in the loss of many ticket sales. For example, if we had an event running from 9am to 5pm, customers could only book before 9am. I suggest adding a feature ...

Emirates Bio Farm
United Arab Emirates
10 months using the app
BTA Commerce, Inc. replied December 6, 2023

Hey there, thanks for your honest review. We would greatly appreciate it if you could provide your recommendations on what we can improve on. Looking forward to hearing back ...

Edited July 28, 2018

App functions well enough but customer support SUCKS. I booked with these guys for 6 months and couldn't take it anymore so I found another solution. Every time I had a problem they would respond with "well that's not included but you can pay us more and we'll fix it" or "our app never did that" when functionality would stop working suddenly. Customer service always treated me like an idiot and ...

Gearbox Adventure Rentals
United States
10 months using the app
December 26, 2019

The app is simply put a confusing mess. The language explaining the features is really hard to understand. Whoever planned the logic and user experience behind this app did not do a good job. I got a much more clear and concise feeling from the Webkul Booking app.

Support gave me a boilerplate excuse regarding the customisation of my theme to justify not reading the actual question (they have a ...

Rooms.Taipei
Taiwan
28 days using the app
March 23, 2018

Greetings. I installed this app today (March 23, 2018), and I proceeded to follow the installation steps. Step #2 was straightforward, except that it changed the layout of my current products into a non-aesthetically pleasing layout. Step #3 of the installation required deleting a theme code and installing a new theme code. The issue was that I used ctr+F to locate the exact code they instructed ...

The Business Fairy
United States
38 minutes using the app