Reviews (550)

Overall rating
4.7
Counts per rating level
  • 85% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this appointment booking app for its seamless integration and efficiency in managing multiple bookings, ideal for salons and event organizers. It features customizable options, easy calendar management, and helpful reminders. Reviewers also commend the responsive support team and the app's ability to handle high volumes of bookings, enhancing customer service and operational efficiency.

March 20, 2025

Awesome app! Even when I come across some hiccups in connecting calendars, my own doing, the customer service team is quick to help and resolve any issues. Especially Rob B, he was so helpful and quick to help our company's needs. Thank you!

Zoe Lev Jewelry
United States
Almost 2 years using the app
February 3, 2025

We have been using BookThatApp for years and are very satisfied. It’s a powerful and flexible tool that keeps our bookings running smoothly. The integration with our webshop works flawlessly, providing our customers with a seamless experience.

What we appreciate most is the support—always fast, helpful, and solution-oriented. Whenever we have a question or encounter an issue, we receive a clear ...

Houtmerk
Netherlands
Over 4 years using the app
March 22, 2025

Rob B was super wonderful to work with at BTA.

BTA is fairly simple to use where I was able to set up everything on my own. I wanted to make sure all my settings were correct so I contacted support and was connected with Rob B. We reviewed the functions and how they should operate and he was able to view my settings and make corrections for me.

I am happy with the app itself as well as their ...

Ivy Grove Rentals
United States
6 months using the app
March 12, 2025

I've been using BTA for a little over a year now and I LOVE IT! It works seamlessly and it's easy me and for my customers to use. Support is always helpful when I have issues (which is usually user caused-me) they are always able to find the challenge and it's fixed in one interaction.

Great Lakes Sourdough
Canada
About 1 year using the app
April 1, 2025

I have been using BookThatApp for over 3 years and am very satisfied. Reliable and offers many options.

LA GALANA
Germany
Over 3 years using the app
March 30, 2025

We've had an inconsistent experience with the BTA app. Despite investing significant time and effort to get it working for our needs, some fairly basic requirements remain unmet. For example, the Events widget is hardcoded to display only up to six months of events, with no option to extend that range. It's not unreasonable to expect the ability to use this feature to promote events beyond six ...

TarotArts
United States
Over 1 year using the app
January 10, 2025

Excellent experience, I have been using the app for my salon for almost 2 years and I love it. They are very responsive to my business and truly care about my success. Highly recommend.

noellesalon
United States
Almost 2 years using the app
January 22, 2025

After trying countless booking apps to manages a school bus service, this was by far the most comprehensive and easiest to work with.
The customer service is very helpful and quick.

Skye College
South Africa
2 months using the app
January 3, 2025

Used the paid version for our other websites and worked fine until we wanted to improve our booking system. Admin dashboard can be confusing and when you contact support they talk to you in a condescending tone, very unprofessional. For the price there are better options.

Likey Global
South Korea
3 months using the app
BTA Commerce, Inc. replied January 6, 2025

Hi Pompei,

I'm sorry to hear 😔. We reviewed your tickets, and we didn't see where we were condescending, but if that's how it was received, then we sincerely apologize.

I can ...

March 21, 2025

Amazing support, very quick response, professional and friendly! highly appreciated

OMOTENASHI JAPAN
Japan
Over 1 year using the app