Reviews (529)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this appointment booking app for its exceptional customer support and seamless Shopify integration. It's versatile, suitable for booking classes, events, rentals, and services, and offers customization options to enhance the booking experience. Although some find it less user-friendly, many appreciate its easy-to-use features like date additions and reminders. The responsive support team is noted for effectively resolving issues, boosting business efficiency and user satisfaction.
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If you go over your bookings for the month you lose access to EVERYTHING. We have one event this month that pushed us to our limit. I've had this app for over a year and have old pricing. To upgrade I'd have to spend an extra $20/month and wouldn't have the option to downgrade again.
Now that I've hit the limit, the only thing I can see is the upgrade page -- none of our currently appointments that we paid for. I chatted with support and they said I won't have access to anything until the new billing cycle. I asked if I'd be able to just start a new cycle early and they said no. There's also no option to buy extra appointments for the month. They told me the only option is to upgrade.
Hitting my monthly limit and not getting more bookings is fine, but not being able to see the bookings I already paid for in my plan is not acceptable.
Hi 👋
Thanks a lot for your feedback! We are sorry to see that you were dissatisfied with your recent interaction with us. We do understand your disappointment, and would like to provide clarity on a few things:
"To upgrade I'd have to spend an extra $20/month and wouldn't have the option to downgrade again."
The plan you were on was a legacy version. The updated plan was increased more than once over the years. Also, you were advised that if you were to upgrade to any of the updated plans, you wouldn't have access back to the "Legacy" plan. If the plan no longer exists, then you wouldn't have an option to get back on that plan.
Another thing to add is that you didn't need to change your plan. You could remain on your "Legacy" plan until the new billing cycle starts and your quota is renewed. If you wanted to resume your bookings, you would need to upgrade your plan. But that would mean you wouldn't have access to the "Legacy" plan anymore. We made sure to point that out.
"Now that I've hit the limit, the only thing I can see is the upgrade page -- none of our currently appointments that we paid for. I chatted with support and they said I won't have access to anything until the new billing cycle. I asked if I'd be able to just start a new cycle early and they said no."
This logic existed but it's the first time you have experienced it since hitting your limit due to the revision of the quota on the "Legacy" plans. The support team had submitted a request to change this logic if possible. This has caught the team's attention, and they will revise the request accordingly.
The billing cycle is renewed every xth day that you subscribed. So, if you subscribed on the 6th of March, then your new billing cycle is on the 6th of April. Asking us to shorten your billing cycle for a month or forcing the start of the next cycle is not possible for us to do. Especially, given that Shopify handles the billing, not us.
"There's also no option to buy extra appointments for the month. They told me the only option is to upgrade."
If the option existed, we would have provided it to you in a heartbeat 🙂. We have this added to our feature request list and we are hoping that it's something that we can implement this year. Until then, the only option there is to renew your quota ASAP is to upgrade.
"Hitting my monthly limit and not getting more bookings is fine, but not being able to see the bookings I already paid for in my plan is not acceptable."
As mentioned earlier, we do hope to change the way that this logic is applied. Until then, you can reach out to the support team for assistance with retrieving your reports or any additional information you may want/need.
We wish to continue giving you nothing but great support! Have a great day!
Best Regards,
Support Team at BookThatApp
Awesome customer service by Angelo! BTA works very well for our inflatable rental business.
Thanks a million for your feedback 🤩🤩🤩🤩🤩 !
We are happy that you are satisfied with our customer service, and with our app!
Thanks again! We look forward to providing you with our continuous 5-star support!
Fast service and easy to use. So far, it is the best booking system I have tried. Thanks!
Thanks for your awesome feedback! We appreciate you 😊!
Great app, great support!
D'Angelo has help me twice and does so with a smile!
We are happy to hear! On behalf of D'Angelo, you are welcome! And thank you for your amazing review 🙂!
Super speedy customer support! We have had a great experience with BTA so far. Good guidance and real humans in the support. Can highly recommend.
Thanks for your awesome review! We appreciate you and enjoy the rapport that we have with our customers! We are happy to hear that you enjoy our app and our service, and we look forward to continue providing you with excellent service!
🎉🎉🎉🎉🎉
Amazing customer support, I had an issue with reservation widget and it was resolved very quickly. Been using the app for almost a year and wouldn't go anywhere else!
We appreciate you taking the time to leave us an amazing 5-star review! Thank you! Your review means a lot for us. We look forward to successful relationship 😊!
The app is pretty easy to use, for us and for our customers. Customer service and chat have been amazing.
Thank you for your awesome review! 😊🥳
We appreciate your feedback and the time you took to write this for us! You're amazing!!!
I use BTP for my candle making classes and last night I was really struggling with an issue. I logged on today and decided to ask for help and was so pleased. D'Angelo was very helpful!! i am now stress free and happy with the outcome.
Thank you so much for your amazing 5-star rating!
We are so glad to hear that you loved the app and the customer service you received. We appreciate you taking the time to write a review and highly value your feedback.
Thanks again!
Great app. Exactly what my business needs. The customer support is amazing and assists promptly to help with install and operation. Perfect for newbies at website building.
Your review makes us realize that what we're doing works and we're going in the right direction! Thanks a million for taking the time out of your day to write us a great 5-star review!
This app has the functionality I want but has unexpected problems.
My business provides sewing classes, parties, and camps for kids, teens, and adults. I moved to Shopify from another booking platform. Finding Book That and testing it before I moved platforms was a key reason I moved to Shopify. My experience has been uneven.
The setup was not intuitive, but D'Angelo was very helpful during the process. Once I became familiar with the platform, loading classes was manageable.
However, several technical difficulties have occurred in the last couple of weeks. Parents have repeatedly told me they cannot register on their smartphones. This has led to lost sales, time spent on the phones with customers, and a bad experience for parents who have purchased a sewing party for their child.
One customer called me at the time they were trying to register on their smartphone. I could not replicate the issue they were seeing on their end, but after thirty minutes of troubleshooting, the customer could finally check out on Shopify. Immediately after that order was submitted, I received an email from BTA saying, "This is an automated email from BookThatApp about a problem creating a booking from one of your orders." After receiving the email, I checked in BTA and discovered that, indeed, there was no booking for that customer. I had to create the booking manually. The order captured in Shopify did not have any class information, so if I had not been in communication with the customer, I would not have known I needed to create the booking manually, and the class would have been oversold. I reached out to Support to figure out what had happened. D'Angelo was very polite, but unable to see anything that might have caused the problem. He just said to let them know if it happened again.
Hi there, thanks for taking the time to leave us a review! We really appreciate it 😊🥳
I'm sorry your customers had trouble booking your products on their smartphones. Our developers are working on revamping the widgets and the app's UX/UI. We intend to improve the widget's functionality on older iOS models and browser versions.
Until then, please don't hesitate to get in touch with us if you need our help!
Thanks again for your review 😊!