Reviews (527)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for its robust booking management capabilities across various services, from pet care to cooking classes. They appreciate its customization options, multi-week course management, and features like deposit-taking and booking widgets. The reminder system also enhances operational efficiency. Customer support is noted for its responsiveness, with recent management improvements boosting confidence in the app's reliability and ongoing development.
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This app has the functionality I want but has unexpected problems.
My business provides sewing classes, parties, and camps for kids, teens, and adults. I moved to Shopify from another booking platform. Finding Book That and testing it before I moved platforms was a key reason I moved to Shopify. My experience has been uneven.
The setup was not intuitive, but D'Angelo was very helpful during the process. Once I became familiar with the platform, loading classes was manageable.
However, several technical difficulties have occurred in the last couple of weeks. Parents have repeatedly told me they cannot register on their smartphones. This has led to lost sales, time spent on the phones with customers, and a bad experience for parents who have purchased a sewing party for their child.
One customer called me at the time they were trying to register on their smartphone. I could not replicate the issue they were seeing on their end, but after thirty minutes of troubleshooting, the customer could finally check out on Shopify. Immediately after that order was submitted, I received an email from BTA saying, "This is an automated email from BookThatApp about a problem creating a booking from one of your orders." After receiving the email, I checked in BTA and discovered that, indeed, there was no booking for that customer. I had to create the booking manually. The order captured in Shopify did not have any class information, so if I had not been in communication with the customer, I would not have known I needed to create the booking manually, and the class would have been oversold. I reached out to Support to figure out what had happened. D'Angelo was very polite, but unable to see anything that might have caused the problem. He just said to let them know if it happened again.
Hi there, thanks for taking the time to leave us a review! We really appreciate it 😊🥳
I'm sorry your customers had trouble booking your products on their smartphones. Our developers are working on revamping the widgets and the app's UX/UI. We intend to improve the widget's functionality on older iOS models and browser versions.
Until then, please don't hesitate to get in touch with us if you need our help!
Thanks again for your review 😊!
Great customer service. Helped thru an issue quickly and efficiently. Thx D'Angelo!
⭐⭐⭐⭐⭐
We are glad to hear that you are happy with our support! Thank you for your awesome review too!
Great customer service, very quick responses and will manually assist you with any confusion you may have. Thank you Joao!
Thank you for giving us the chance to celebrate!
🥳🥳🎉🎉🎉🎉🎉
Your feedback means a lot to us! We look forward to providing you continuous support 😊!
This app is great! Seriously, their customer service is top-notch—super quick responses and genuinely helpful.
Thank you for your awesome review! You rock 🎸!
We love that we don't have to wait hours for support to get back to us! D'Angelo was very helpful in helping us get set up and very patient in helping us understand what settings we needed. Thank you so much!
As we promised, here's us celebrating the new review:
🥳🎉🎉🎉🎉🎉🎉🎉🎉
Thanks a lot for taking the time to leave us one, and a 5-star review at that! We appreciate you, and look forward to providing you with continuous 5-star support!
love the instant chat service answers all my questions super quickly!
Thank you
We're thrilled to receive your 5-star review! It's wonderful to know that our app and customer service met and exceeded your expectations. We appreciate your support and trust in us. If you ever have any questions or need assistance, feel free to reach out. Thank you for being a valued customer!
I love the customization this platform provides and their customer service is very responsive and helpful!
🥳🎉🎉🎉🎉
⭐⭐⭐⭐⭐
Thank you for taking the time to leave us your review! We are happy to hear that you are happy with our app and our service! Thanks again!!
Amazing customer service. Most customizable booking app I have seen. I tried about 5 different booking apps before I found BTA and I'm so happy I found it! It's a little complex at first, but the support team is amazing, the user guides are very helpful and it's worth it!
Thank you for your awesome review! We're happy to see that you decided we were the best fit for your business! We look forward to growing together, and to providing you continuous support!
This app was the most compatible with what I needed and they were able to go in and customize it to my liking even more. This made my life so easy because I honestly have no idea what i'm doing, I am still very much in the learning phase.
They reply unbelievably fast and have great customer service skills. Definitely recommend!
Thank you so much for taking the time to leave us a glowing 5-star review! We're delighted to hear that you had a positive experience with our app and our customer service. Your satisfaction is our top priority, and we look forward to serving you again in the future. Cheers!
Ho avuto un problema relativo all'accesso al nostro account, ma con l'assistenza di Sisco C. siamo riusciti a risolvere il problema.
Grazie mille
Il tuo feedback è molto importante per noi! Grazie!