Reviews (527)

Overall rating
4.7
Counts per rating level
  • 85% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this appointment booking app for its exceptional customer support and seamless Shopify integration. It's versatile, suitable for booking classes, events, rentals, and services, and offers customization options to enhance the booking experience. Although some find it less user-friendly, many appreciate its easy-to-use features like date additions and reminders. The responsive support team is noted for effectively resolving issues, boosting business efficiency and user satisfaction.

August 6, 2023

We have been using BTA to manage our rental store for about 1 year now. We ship rental products to our customers and they return the products after their rental period.

This application is excellent. The integration with Shopify is super easy. The initial setup and then the integration of new products is extremely quick and smooth. You can add an individual lead time and a lag time for each product. This is especially important for us as we have to take shipping times into account when managing our inventory. You can also add different locations etc. wich are not using since we are shipping our products.

The customer interface looks great and booking is very intuitive. It is also very easy to make manual bookings.

After a booking you get an email with an ics file that you can add to your Outlook calendar for example. You also have a calendar in the backend.

The customer service is excellent. They will help you extremely quickly, which is very important because you will get disappointed customers and lose a lot of money if your booking system goes down. They will also help you with very specific problems and go to great lengths to find a solution. They will never leave you alone with a problem.

The pricing is also fair. I think in the past there was no booking limit that came with your plan. But considering the value BTA provides to our small business, I think all pricing levels are still more than OK.

The only thing on my wish list is a better calendar in the backend. A few small adjustments would be extremely helpful from my perspective.

1. Include the option to include/exclude lead time and lag time in the appointments. Currently, the calendar only shows the booking appointment itself + the lag time. In our case, the lead time reflects the time we need to ship our product to our customers. If we could include this information in our calendar, we would know when to ship the product to our customer from our calender.

2. Custom color coding for the appointments. It would be great if we could change the color of the appointments. Then we would have a better overview of the events. In our case it could look like this:
blue - confirmed booking
red-shipment initiated
purple-product at customer
green - product back in stock.

3. Synchronization with Outlook calendar (the others are more important)

These small changes would make inventory management easier and more convenient.

However, it is by far the best solution we have tested so far. We are very happy with it. Easy to use, good interface, perfect support, fair pricing.
Thank you BTA team
We love you
Tom

Eventrucksack
Germany
About 1 year using the app
BTA Commerce, Inc. replied September 6, 2023

Hey there,

We truly appreciate you taking the time to write us such a great review. We will document your requests for the team to review and consider for a future update. Thank you!

Cheers,
BookThatApp Support Team

September 12, 2016

After looking through many apps, Book That App has been the closest to fitting our needs. After some tweaking and figuring out the app, we have been pleased with the app. The customer service was very patient and responsive in answering all our questions and concerns. Thank you Book That App support!

Paso Almonds
United States
About 1 year using the app
March 31, 2019

So - Starting this off to let everyone know that i'm not great on a computer or light technical stuff. This app and support is OUTSTANDING!! like I said I'm not the best on a computer. I chose to pay the small fee to help set it up and it was great for me not being to technical. I couldn't figure a few things out on the app so I leaned on the support team and super rapid fire response on how to either do it or correct the problem, super fast, they talk to me in terms that I understood, not trying talk down to me. Can't say enough. I had other online business's and used other booking apps but nothing that I have used has looked so professional, easy to use for my customers, and has had such great customer support!! You will not go wrong with this app, give it a try!

Portsmouth Bike and Brew
United States
12 months using the app
February 3, 2021

Very great service! Had a problem with the check out page and the zetya support answered immidiatelly and fixed the problem in a matter of minutes.

Moulinscalagrand
France
12 months using the app
February 10, 2020

It works great for helping me rent out international product, calculating rental dates, etc. And, the couple times that we had issues, their tech support team got to the bottom of it in a timely manner. Well worth the investment.

CheapTalkIsrael
United States
12 months using the app
May 25, 2022

A fantastic app, and the best part.... the customer service is incredible. It helps me a lot to set up everything around bookings.

ZEUS X1
United States
12 months using the app
November 22, 2018

Initial setup is a bit complicated, but their support is friendly and super fast. It works very well.

Rent a Bike Costa del Sol
Spain
12 months using the app
June 16, 2023

We have been using BTA for over a year now and are very happy.
The team are very quick to reply if we have any questions or need help in any way.
Great customer service!

Bear Essence Tooradin
Australia
11 months using the app
BTA Commerce, Inc. replied June 20, 2023

Thank you for your review. It's refreshing to hear that you're happy with our app and our service 😊!

July 4, 2023

I checked them all out. BTA has a great interface to set-up your bookings. Integrates flawlessly with Google and most import works perfectly with our theme. Something I can't say for the others. All around a great app.

If that's not enough they have one of the best support teams anywhere. Responsive to all inquiries with quick fixes. Very comforting when you rely on the app to run seamlessly.

CIRKA Distilleries
Canada
11 months using the app
BTA Commerce, Inc. replied July 4, 2023

We're happy to hear that our app was the perfect choice for you! Thanks for the amazing feedback 😊️.

April 7, 2021

This app is awesome.
It is the main app that drives our web site.
We love the functionality for any kind of booking capabilities. I looked at 7 other apps, all of them were clunky, not working right or did not deliver on the functionality.
Zatya clearly know what they are doing. PS
The tech support is just top notch. I had so many questions and requests and they were able to solve all of them (mostly due to my misconfigurations from so many options that are available).
They were able to find conflicting code with other apps/themes that made life so much easier.
This app/company rocks.

Verte Media
United States
11 months using the app