Reviews (529)

Overall rating
4.7
Counts per rating level
  • 85% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this appointment booking app for its exceptional customer support and seamless Shopify integration. It's versatile, suitable for booking classes, events, rentals, and services, and offers customization options to enhance the booking experience. Although some find it less user-friendly, many appreciate its easy-to-use features like date additions and reminders. The responsive support team is noted for effectively resolving issues, boosting business efficiency and user satisfaction.

June 16, 2023

We have been using BTA for over a year now and are very happy.
The team are very quick to reply if we have any questions or need help in any way.
Great customer service!

Bear Essence Tooradin
Australia
11 months using the app
BTA Commerce, Inc. replied June 20, 2023

Thank you for your review. It's refreshing to hear that you're happy with our app and our service 😊!

July 4, 2023

I checked them all out. BTA has a great interface to set-up your bookings. Integrates flawlessly with Google and most import works perfectly with our theme. Something I can't say for the others. All around a great app.

If that's not enough they have one of the best support teams anywhere. Responsive to all inquiries with quick fixes. Very comforting when you rely on the app to run seamlessly.

CIRKA Distilleries
Canada
11 months using the app
BTA Commerce, Inc. replied July 4, 2023

We're happy to hear that our app was the perfect choice for you! Thanks for the amazing feedback 😊️.

April 7, 2021

This app is awesome.
It is the main app that drives our web site.
We love the functionality for any kind of booking capabilities. I looked at 7 other apps, all of them were clunky, not working right or did not deliver on the functionality.
Zatya clearly know what they are doing. PS
The tech support is just top notch. I had so many questions and requests and they were able to solve all of them (mostly due to my misconfigurations from so many options that are available).
They were able to find conflicting code with other apps/themes that made life so much easier.
This app/company rocks.

Verte Media
United States
11 months using the app
March 6, 2020

At first found this app a bit difficult to use. However, this is mostly because of the many features that it offers. After spending some time on it, it became much easier. Support is quick to reply and many articles are written to help with all sorts of issues.

BOOK FUN NOW, LLC
United States
11 months using the app
April 30, 2021

I tested about 8 booking apps available in Shopify. BookThatApp is the only one that provided most of our complicated requirements. With Covid, there are lots of restrictions and this produced more complicated scenarios for us. We understand that the out of the shelf product do have limitations and I know that I kept on bugging the support team with a lot of questions. The support team is very quick to respond and very knowledgeable. The only thing that I can think that needs improvement is to provide a timeline for bug submissions. I understand that this is by first come first serve basis. We users would need to know the delivery of the bug so that we could decide if we can wait or if we need to have an alternative. Other than that, the team is great and the app is heaven sent to us.

Myriad Experience
Canada
10 months using the app
March 17, 2021

For the price, this is the best booking calendar out there! Main emphasis is on their STELLAR support team that I have never waited more than 8 hours for a resolution from. Lots of customizable options, and the team will work with your for what you need on your site.

Meyer Family Vineyards
Canada
10 months using the app
January 27, 2014

Our rental business requires a system that can manage availability, different locations, added extras and multiple rates based on how long customers rent for.

This is no easy task. But BookThat App can handle the challenge. We had a few initial bugs. And this is where the real strength of BookThat App comes in. Christine and Gav did a stellar service job to rectify the bugs in no time. They understood our business needs and acted swiftly. A fantastic service, which I would highly recommend.

Thanks again!

Columbus International
France
10 months using the app
December 6, 2018

We have just launched our new experience/tour booking website for Journeys we produce and offer in Paris France. The implementation process was very smooth with shopify and I highly appreciated the level of service offered by the team at BookThatApp (Rob). I look forward to using the app as our business picks up but it is comforting at this early stage to know that I can rely on a professional team which is very responsive and can quickly grasp our expectations/asks.

Secret Journeys
France
10 months using the app
January 24, 2018

Very responsive online support. Mahalo!

Maui Vacation Equipment
United States
10 months using the app
August 21, 2019

We are a Ski rental shop, we have choosen to use Bookthatapp to manage our online bookings. Our store still in construction but after several tests, the app seems work very well, and corresponds to what we are looking for. The most remarkable thing is the great costumer service, efficient and fast response. Many thanks to Rob for his support during the set up process. We recommend !

Fullski
Andorra
9 months using the app