Reviews (520)

Overall rating
4.7
Counts per rating level
  • 85% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing bookings for classes, rentals, and service appointments. It offers features like class passes, customizable booking snippets, and multi-week course flexibility, all seamlessly integrated with Shopify. Exceptional customer support, particularly from staff members like D'Angelo, is frequently praised for quick response times and effective problem-solving, enhancing the overall user experience. The app is noted for its reliable handling of daily and monthly bookings.

July 7, 2019

Excellent customer service! Polite and quick.

I tried a few other booking apps but decided on BookThatApp and am happy that I did.

Thanks for your help Alex!

Alchemy Farm
Canada
4 months using the app
July 30, 2020

I downloaded this app about 18 hrs ago and already have clients booking online. The install is fairly simple (you just have to read and READ to ensure you don't mess anything up). My fields weren't showing when booking and within a few hours support (ROB to be exact) fixed it. Thanks a ton Rob!

TCC HAIR LOSS CLINIC
United States
3 months using the app
November 24, 2020

Excellent app that provides great value for money! We had a number of setup questions that were answered super quickly. Thank you Rob for all your help.

Hogs Back Brewery
United Kingdom
3 months using the app
June 11, 2019

I literally spent a week going through 30 different booking websites and platforms before I settled on BookThat App.

Here are a few of the other ones I tried:

Microsoft Bookings
Calendy
Acuity Scheduling
Checkfront
bookwhen
Sesami
Booking App by Webkul

BookThatApp were the only platform which had the flexibility for my business I needed.
I have jobs ranging from 1 hr to 2 days, all carried out by one person.

Here is a link to my Shopify site if you wanna see what I mean. http://jeanpaulfung.myshopify.com/

The installation / customisation took a bit of understanding and commitment. For those of you without any coding experience at all, I recommend paying for the installation. For only $25 it will make your life so much easier.

It took me a while to understand how their ‘Forms’ worked. Basically, their different forms = different booking time formats. I ended up installing 2 forms with BookThatApp:
Form 2 for my projects which lasted for 2 days
Form 3 for my projects which lasted between 1-8 hours
If you’re unsure which form to use, hit them up and ask. I drew a flowchart explaining what I needed.

Initially I was using the Debut theme, but then decided to change my theme to Prestige. I had to pay the installation fee again (which sucked) but it was completely my mistake because they clearly state it on their installation payment page. I’d recommend being 100% with your theme before installing BookThatApp. The 2nd installation process was quick and easy however. Took about 15 mins + ironing out a few bugs.

In terms of customer service, Rob and Alex and my saviours. I currently have 4 tickets open, each about 10 messages long and they have been nothing but polite and helpful. Even when I thought they were going to tell me to fuck off for asking too many stupid questions, they kept replying promptly around the clock with positive solutions.

I couldn’t be happier with BookThatApp.

jeanpaulfung
Australia
3 months using the app
Edited October 10, 2017

This is the best app I have ever come across for establishing an ideal booking system. However, more prompt responses are required.

Thank you

Bigrhino Logistics
United Kingdom
3 months using the app
December 3, 2019

I use this app to help book service appointments. Great app that works well with pretty much any theme of choice. Customer support is very responsive and helpful which is a huge key factor when choosing an app to work with.

Cross Auto Detail NW
United States
3 months using the app
January 21, 2020

Esta aplicación es muy útil, tiene muchas funciones, y formas de personalizarla. El soporte técnico esta disponible por correo con respuestas muy rápidas.

CHRISTUS MUGUERZA
Mexico
3 months using the app
February 4, 2021

I used this app to book pottery wheel experiences / instruction for our Shopify store. I feel like the interaction with this app will be a game changer for our events. I especially appreciated the help desk support. Very fast turn around from professionals that were kind and polite. (wow when does that happen any more)... We highly recommend this app and the support that comes with it:)

Texas MudDauber Pottery
United States
3 months using the app
August 22, 2019

We run a swimming pool for dogs and needed a booking system. We tried them all. After months of messing around with other apps we paid them to install the app on our site. OMG talk about customer service! The app has been flawless and has taken just over 7k in bookings so far. Trust me when I say. This is without doubt the most versatile and smoothest booking system out there with stunning customer support. Don’t waste your time with anything else. Thanks guys. Great job!

Canine Aqua Splash
United Kingdom
3 months using the app
December 2, 2016

Does exactly what is says! Excellent support team, they helped me out with CSS installations in less than 1 day.

Phuket Baby Rentals
Thailand
3 months using the app