Reviews (527)

Overall rating
4.7
Counts per rating level
  • 85% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this appointment booking app for its exceptional customer support and seamless Shopify integration. It's versatile, suitable for booking classes, events, rentals, and services, and offers customization options to enhance the booking experience. Although some find it less user-friendly, many appreciate its easy-to-use features like date additions and reminders. The responsive support team is noted for effectively resolving issues, boosting business efficiency and user satisfaction.

June 20, 2017

A very useful and straightforward app that has all the functionality we need to manage hires and bookings

Never Twice
Australia
Over 7 years using the app
June 21, 2023

Rob got back to me within an hour of me sending an email, accurately addressing my question on how to make adjustments to my setup.

Radical Adventures New England
United States
4 months using the app
BTA Commerce, Inc. replied June 21, 2023

Thank you for leaving your amazing review! It was a pleasure to help you today. 😁️

February 15, 2019

amazing app and amazing customer service (its the most important thing). I cant recommand this app enough

spa mozaik
France
4 months using the app
February 17, 2018

Has many great features!
The service team is very helpfull und fast!
Do not have anything bad to say.
The app is perfect!!

Flashbackbox
Denmark
4 months using the app
July 3, 2023

So far this is one of the best apps that I've used in Shopify. It was a last minute add on for a very large event that we are doing and the awesome customer support made it totally stress free. It does exactly what we need it to do and more.

I wouldn't hesitate to recommend this app to anyone. Thanks guys for the super quick service!

Sinister Sports
Canada
4 months using the app
BTA Commerce, Inc. replied July 3, 2023

Thank you for your awesome review! We're excited to be a part of your e-commerce journey. The support team at BookThatApp is always ready and willing to help. We look forward to building an awesome partnership 😊!!

May 5, 2019

Customer service has been lacking. We've been using this app for nearly 8 years and were an original user. However, as we update our theme, we're finding constant issues with their help team unable to assist. Their solutions are continually to "find the errors ourselves". Seeing as it's the only app out there that does what we want, we're still using them, but the top notch customer service is lacking what it used to be.

Happily Ever Borrowed
United States
Almost 10 years using the app
November 28, 2023

D'Angelo responded quickly and thoroughly! All of my questions were answered much sooner than expected!

Garden Streets
United States
4 months using the app
BTA Commerce, Inc. replied November 29, 2023

This review was celebrated with our team 🥳! Thank you for taking the time to leave your feedback. We greatly appreciate it!

August 5, 2020

I've decided to use the BookThatApp for my business website to book all of my customers and easily have access to all my bookings. First off, their customer service is amazing! They respond back to you within minutes which is extremely rare. Secondly, the quality of this app is next to none. They make very super easy for you to manage and off a helping hand in case you have any questions. This is definitely a MUST-HAVE app if you're looking to implement an interactive calendar on your website! I would not use anything else. I rate them 10/10 with no doubts. My favourite thing about this app is the customer service by far! Thank you for helping me out with all my questions and for going above and beyond with customer service! I definitely recommend over anything else!

Ontario Jet Ski Rentals
Canada
4 months using the app
July 7, 2019

Excellent customer service! Polite and quick.

I tried a few other booking apps but decided on BookThatApp and am happy that I did.

Thanks for your help Alex!

Alchemy Farm
Canada
4 months using the app
Edited April 19, 2016

I changed mails with suport team about some technicals problems trying to installed this app on my site. they was very kind to my questions and comments. at the end everything went well and the application works as i need.

Juanballena
United States
Almost 6 years using the app