Reviews (549)

Overall rating
4.7
Counts per rating level
  • 85% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective appointment booking system, praising its smooth management and seamless Shopify integration. It's noted for its flexibility, customization options, and user-friendly interface, suitable for various businesses like classes and rentals. Features like calendar integration and reminders are particularly valued. The responsive and helpful customer support is also frequently commended, enhancing merchant satisfaction.

September 11, 2024

Amazing customer service team. Always able to tackle the issue and point me in the right direction while making understanding easy. D'Angelo has been the best to work with! Also the app easily integrates onto your shopify store making this a seamless experience.

Gold Mobility Scooters of Orlando LLC.
United States
Almost 7 years using the app
BTA Commerce, Inc. replied September 16, 2024

You have made our day with your review! Thank you! 😊

October 24, 2024

Support team has been great! Have been helping finding solutions that work with our needs. Great app.

Norvajärven koirametsä
Finland
Over 1 year using the app
March 21, 2025

super service, super app!

Viola Beuscher
Germany
About 2 months using the app
March 20, 2025

The app's been solid, and has a lot of flexibility especially with the API. Two things I wish we could do more easily:

* Dynamic pricing, or pricing based on time of day vs. having to create a whole separate product and calendar.

* More flexibility with the form styling. We don't use the widgets (even though they keep recommending it) because I can't target the code with CSS for customization. ...

The Golf Studio
Canada
Edited October 1, 2024

10/1 Update- the team got back to me the following morning and resolved my issue and my husbands reset password came through later that night so we were able to get in and continue. I have updated my review to reflect the quick resolution. I do think there is some work to be done on being more user friendly especially with schedules when you have multiple coaches. There aren’t any videos and an ...

the hockey pro shop
United States
Over 2 years using the app
BTA Commerce, Inc. replied October 1, 2024

Update - Thank you for your revision! We really appreciate it! We have also made note of your con with the app and shared it with the team for their review. Have a wonderful ...

September 9, 2024

Book That App (BTA) is fantastic! The support team is super helpful and solves problems quickly. Their fast and friendly service makes everything run smoothly. Highly recommended! Thanks, BTA, for all your great help!

YOKKAO TH
United States
Over 4 years using the app
BTA Commerce, Inc. replied September 10, 2024

Thank you! We greatly appreciate you taking the time to leave this feedback for us. We appreciate you 🎉!

Edited March 27, 2025

Update: D'Angelo seems to no longer be working for the company and there have been many issues that have arisen recently where unscheduled dates are showing up on the widget for customers to sign up. When I contacted support for help, my inquiry was basically brushed off and I was told to contact him again if it keeps happening. When it keeps happening and this is unacceptable since I have to ...

Access Point Marine Services / Powell River First Aid & Safety Training
Canada
11 months using the app
BTA Commerce, Inc. replied May 29, 2024

🥳🥳🥳🥳🥳

On behalf of D'Angelo, thank you for your awesome review! You rock!

September 18, 2024

Amazing app, does just what we need it to do! We have over 100 people book tours a week with this app.

Wellington Chocolate Factory
New Zealand
Over 5 years using the app
BTA Commerce, Inc. replied September 19, 2024

We are happy to hear! That is indeed terrific news! Thank you for sharing such wonderful feedback 😊 🎉

September 30, 2024

I can say for sure that BookThatApp has the best support I have ever encountered. It responds quickly and even makes the settings you need. Simply magic! On other sites, at best, you will be answered by a useless bot. The application is very flexible and can be easily customized for any task. The only thing that bothers me is that I need to pay for each booking, even if this booking was created ...

Trip Store
Indonesia
27 days using the app
BTA Commerce, Inc. replied October 1, 2024

Hi there!

Thank you for your great review!

I wanted to comment on your below point:

"The only thing that bothers me is that I need to pay for each booking, even if this ...

November 25, 2024

Excellent product and an outstanding support team. I’m extremely satisfied and would highly recommend it to others.

Rosa nigrum
Türkiye
About 13 hours using the app