Reviews (527)

Overall rating
4.7
Counts per rating level
  • 85% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this appointment booking app for its exceptional customer support and seamless Shopify integration. It's versatile, suitable for booking classes, events, rentals, and services, and offers customization options to enhance the booking experience. Although some find it less user-friendly, many appreciate its easy-to-use features like date additions and reminders. The responsive support team is noted for effectively resolving issues, boosting business efficiency and user satisfaction.

July 2, 2018

We rely on this a great app to book events, classes,appointments...pretty much anything for our retail store.

Easy to customize and schedule anything.

Even though the interface is very intuitive, if I am ever in a jam and can't figure something out, they reply very quickly.

Amuse Toys
United States
About 4 years using the app
October 4, 2019

After a long research of Apps BookThatApp was the best choice. It is perfectly integrated into the shop and the customer stays during his whole journey in the shop and doesn't have to bounce to another website with other payment methods. So this is in my opinion the best and easiest way to integrate class-/event-tickets into your shop. Highly recommendable is the support -> they helped me out very quick and did a great job! Thank you very much!

Pick-e-Bike AG
Switzerland
3 months using the app
November 2, 2019

The app builds a calendar and keeps somewhat a decent track of classes but the customer service is not good at all. Every time something goes wrong and we email support, the support team says it is Shopify's fault, not theirs. Thing go haywire alot. Wrong time and dates are sent as customer confirmations, events do not close when sold out. We have never been helped, only told to change the coding in Shopify and to contact Shopify to let them know their coding is wrong.

Body Mind & Soul
United States
Over 5 years using the app
October 27, 2021

I use this app for my dress rental platform and it is a little tricky and scary at first but I immediately contacted the helpline and Rob was absolutely amazing and he responded so quickly and this app is just amazing and so are the people. Totally recommend. 10/10

Glamur
South Africa
2 months using the app
July 6, 2020

I have used this app to help my Pub customers enable takeaway food deliveries. It has helped the kitchens to determine the correct schedule in order to keep their customers satisfied. Rob and Alex have been superb in their support in making this work for us.

Ploughandharrow
United Kingdom
2 months using the app
December 18, 2018

The app is very usefull and the support is perfect - very quickly helped me with product vizualisation on the calendar.

BBGlowStore
Germany
2 months using the app
Edited October 30, 2016

It has a lot to offer, and they are very helpful. My only concerns are when I can't access it as the site is down (seems to be more frequent lately), and I still get the occasional double booking on the site (which they can't seem to re-create/fix), this is infrequent however. When it works it is great. I would appreciate a number that could be called instead of always emailing when there is something I need help with.

Glaze Craze
Canada
Over 3 years using the app
March 23, 2023

Wow die App kann so alles abbilden was man sich nur vorstellen kann. Leicht auf zu setzen mit top Anleitungen und Dokumentationen. Das beste ist aber der Support vom Team selber, hilft einen sehr schnell weiter. Top

gakesto
Germany
2 months using the app
BTA Commerce, Inc. replied June 20, 2023

Wir freuen uns, dass Sie mit unserer App und unseren Dienstleistungen zufrieden sind! Wir möchten uns auch bei Ihnen dafür bedanken, dass Sie sich die Zeit genommen haben, uns diese wundervolle Bewertung zu hinterlassen!

Edited January 14, 2021

Works like a dream on my website. Great support service. Quick turnaround time and the team solved the problem. The $25 support option is well worth the money!

Morgan and Me Interiors
Australia
2 months using the app
November 13, 2018

Worked with Rob to set up booking functionality for our coffee shop's website. He was quick to respond via email and quick to provide a solution. So happy with what we were able to accomplish together.

Greyhouse Coffee
United States
2 months using the app