Reviews (527)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for simplifying the booking process for services, classes, and rentals, praising its seamless Shopify integration and ability to handle complex scenarios. It features a user-friendly interface, multiple booking types, calendar integration, and customizable fields. Reviewers highlight its reliable performance and exceptional customer support, noting the responsive and effective chat service.
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Extremely Helpful!
Thank you for a wonderful review! We are happy to hear that you have a great experience with our support 😊!
I have used this application for numerous clients now with different use cases. The support received via the live chat is the best I've ever experienced, all support staff are amazing. Thanks for the brilliant app & support that comes along with it!
Thank you for leaving us an amazing review! We appreciate you 😊!
Just started using BTA and absolutely love it. Allowed us to present classes and class bundles to our customers in a way that we have never been able to do before. The support has been outstanding. Support response is quick and solutions are explained in easy to understand language often accompanied with screen shots. D'Angelo is the staff member I have had the most interactions with and cannot say enough wonderful things about the level of support.
On behalf of D'Angelo, thank you! Your review is well received and nothing short of amazing. 😊
Thank you! We are always happy to assist. We do look forward to a long lasting relationship!!!
Easy to use, plus support is helpful and quick to respond!
Thank you for your awesome review! We really appreciate you leaving this review for us 😊!
***Editing to make this 5 stars. If the new owners live up to their promises it will be very soon! I'll drop it to 4 if they take too long to make progress**
If you need to book things I'd recommend this app.
While there are some quirks with it it gets the job done.
Some things could be more intuitive (like using resources) and other things that can cause issues are not apparent or documented.
For example, if you change the date or time of a class (and not the individual booking too) it can/will get overbooked. Also, the enrollment report for the original time disappears. "Any changes made to a class or scheduled event must also be made to the existing bookings. If the bookings do not align with the event (time/date), then those bookings won't be included in an enrollment report, because they "don't exist for the event" as far as the app knows." We often have 40+ people enrolled. Moving each individually if we have to reschedule a class is very time-consuming and inefficient.
Some missing features would make this a 5-star app, like having class passes for drop-in offerings like yoga. Also would like to be able to export an entire report. Currently, only the data that fits on the page is exported. For long reports, you have to export each page individually.
This app was acquired recently and I'm feeling good about the new team. Support previously was very condescending and not very personable. Folks I've been in contact with recently are much more helpful.
There are also hidden functionalities of the app that aren’t documented. The new owners have said they are finding them and planning to address them as they go along.
They seem to be planning new features and I was also told that are working on the UI which I am looking forward to.
Thank you for your review! We have documented your points, and we do look forward to your discussion with our MD. Have a terrific day!
The BTA staff always do their best to help us and we often have solutions to issues within a few minutes if not hours. We have tried many different applications for booking services through Shopify and can say that BTA has served our store the best out of all of them.
Thank you for everything you do.
We are glad to hear that you are happy with our app and our service! Thank you for your review! 🤩🤩🤩🤩🤩
We have been using BookThatApp for 5 years for scheduling our pet services and we are very happy with it. The app is feature-rich and supports easy customization through snippets, allowing us to present the booking feature on our website to suit various use cases. The support team is very responsive and top-notch. We look forward to more features and enhanced stability under their new management.
Thank you for being a part of our community! We appreciate you and your review 🥳!
BTA Help ticket agents never fail to assist me! It's so great to have fast communication when I need it most - it also makes my job easier. Highly recommend.
It means a lot to us that you took the time to write us this review. Thank you for the recommendation and for your awesome 5-star review! ⭐⭐⭐⭐⭐
I have been using BTA for years. It works well and their support team is quick, responsive and has always resolved any issues, which there have been few of.
We aim to have a TAT between 2 and 24 hours. This is to provide our customers a fast response and solution.
We are happy to hear that you enjoy our app and our services. Thank you for your review!
The only app int he market suitable for product rental (and for many other types of appointments but I speak about what I do) the are continuously developing new features and have a pretty solid customer support to help you with almost anything. Been using BTA for almost 3 years now and it is a nice solution for renting products allowing for multiple customisation and configuration that other apps does not.
🌟🌟🌟🌟🌟
Your review means a lot to us. Thank you for taking the time to leave us a great review!