Reviews (527)

Overall rating
4.7
Counts per rating level
  • 85% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for simplifying the booking process for services, classes, and rentals, praising its seamless Shopify integration and ability to handle complex scenarios. It features a user-friendly interface, multiple booking types, calendar integration, and customizable fields. Reviewers highlight its reliable performance and exceptional customer support, noting the responsive and effective chat service.

July 25, 2024

We tried so many booking systems that claimed to be able to do what we needed, but if they could they were clunky or had big learning curves. BTA was so quick to setup, and when we have needed help their customer service via the chat has been super fast, thorough and helpful. They also only charge a monthly fee, with no booking percentages. I would highly recommend BTA!

The 108
United Kingdom
5 months using the app
BTA Commerce, Inc. replied July 30, 2024

Thank you for your amazing review! It means the world to us 😊!

August 21, 2024

Pretty easy to set up. Theres a couple minor things but we are able to rent our gear without any issue and set it all up within a few hours.

Seaside Surf Shop
United States
About 2 months using the app
BTA Commerce, Inc. replied September 10, 2024

Thanks for your awesome feedback!

March 14, 2024

We use this app for selling classes for which it works very well. Whenever I have had problems getting something set up, the customer support has been excellent and quick to reply, even helping when the issue has been on the Shopify side.

We have accommodations on the same site and I did have to make a work around when we wanted to vary room rates between weekends and weekdays (solution: price at $0 and invoice manually after booking or 52 create manual discounts in Shopify every year) but this is for a small side business and it is a big ask to expect any one app to fulfill all needs.

Threads of Life Studio
Indonesia
Almost 2 years using the app
BTA Commerce, Inc. replied March 19, 2024

Thank you for your awesome review! You gave us a reason to celebrate!

🥳⭐⭐⭐⭐⭐

July 10, 2024

Great product and customer support has been amazing. D'Angelo patiently took me through the installation process and answered all of my questions. Highly recommend.

Just Ballet
United Kingdom
Almost 8 years using the app
BTA Commerce, Inc. replied July 15, 2024

⭐⭐⭐⭐⭐

Thank you for showing us the support! Your review means a lot to us. Thank you!

March 4, 2024

We're a small business in the UK and have used BTA for around 4 years, since we started ticketing our events for Covid. Having tried various other ticketing systems, there's no question that BTA plugged into Shopify has been the most efficient and cost effective solution for us. Unlike other apps, you get the sense that the team behind BTA are genuinely good developers and the support is excellent - they're very responsive when you need help. Would recommend to anyone.

Kenyon Hall Farm
United Kingdom
Almost 3 years using the app
BTA Commerce, Inc. replied March 8, 2024

We are pleased to know that you are happy with our app and our service! Thanks a lot for your wonderful review!

🥳🎉🎉🎉🎉🎉🎉

March 21, 2024

We have been using BTA for appox 3 years for our onsite Cooking Classes - While the app has been solid and easy to use - the customer support is without a doubt the best team I have ever experienced. We are always able to connect via chat immediately and the support we get goes above and beyond our expectations.
Most recently Joao quickly resolved an issue we were having and then took the time to add a function for our store that enables us to increase bookings. This was something that we had been struggling with for a while and he created a solution for us that is a game changer! We have worked with Joao, D'Angelo and the rest of the team no matter who you get on chat - they are smart, extremely helpful and pleasent. Thank you for building a team that truly helps businesses thrive.

Babylon Mercantile
United States
Over 2 years using the app
BTA Commerce, Inc. replied March 22, 2024

Hi 👋, we are glad you are happy with our support team! And thank you for your awesome review! We appreciate you 😊🎉

July 30, 2024

This app is perfect for my needs & support is so quick via their chat section. They're super helpful. :)

My Keeper
New Zealand
Over 3 years using the app
BTA Commerce, Inc. replied August 19, 2024

We are happy to hear! We do enjoy doing what we do best 😊

August 2, 2024

D'Angelo solved my problem right away!
Been using this app for almost 3 years and I love it!

CandlelitATL
United States
Over 2 years using the app
BTA Commerce, Inc. replied August 19, 2024

Thank you for your kind and amazing review! We are happy to know that you appreciate our app and our services!

June 27, 2024

Even though the app is not always straightforward, help desk is great, fast answers and great answers, which makes it a great solution for our rental and outdoors activities shop. Special thanks to D'Angelo and Jao for their support.

Relais Plein Air
Canada
Over 4 years using the app
BTA Commerce, Inc. replied June 28, 2024

🥳🥳🥳🥳🥳

Thank you for giving us a reason to celebrate! Your review made our day. Thank you!

April 30, 2024

It's the best there is for booking software on Shopify. It is honestly not very intuitive and involves a lot of back and forth - particularly with operating hours and resource management - but overall it works very well, and the support team is fast and helpful when we can't figure things out.

Wild Rock Outfitters
Canada
Over 3 years using the app
BTA Commerce, Inc. replied May 9, 2024

🥳🥳🥳🥳🥳

Thank you for taking your time to leave an awesome review for us!