Appointment Booking App | BTA

The only app int he market suitable for product rental (and for many other types of appointments but I speak about what I do) the are continuously developing new features and have a pretty solid customer support to help you with almost anything. Been using BTA for almost 3 years now and it is a nice solution for renting products allowing for multiple customisation and configuration that other apps does not.

I can't explain or comprehend why this app is so user unfriendly. Doing anything simple, like changing the email address that emails are sent from, require so much more information and time than any of the other platforms I use.
Even adjusting email templates for Reminders, require HTML knowledge and competency with Liquid Variables! With the cost of this app, the time spent trying to brand it has been incredibly frustrating.
The good points are its flexibility for having courses (that run multiple weeks) or classes and lots of input details.
However these have been outweighed by my frustration in trying to do simple branding exercises on the platform.
If anyone has any suggestions on either how to make it easier or another app, I would appreciate it!

The Book that App Team are always so prompt with responding & resolving my question! Really easy platform to use, I've never had any issues at all - highly recommend

If I could give it a lower rating I would. I have been dealing with this app and its lack of decent tech support for over two years. CONSTANT tech issues, which they have to walk me through a work around fix as they are so involved. And getting support itself is beyond time consuming. Days and weeks. Via email.

My latest issue has been happening at minimum the past several weeks. I figure out today that people are trying to book, mostly unable to, but occasionally making it through, Shopify is taking payment , and BTA is not recording date and time or even inputting into my calendar.. I go check and none of my services are properly booking. I email tech support for almost 2 days now. ZERO response. My booking is how I make my living almost 100%. I now have to somehow figure out how to set up an entire new booking system on the fly so I can make money to pay my bills. I’ve been wondering why there’s suddenly nobody booking. This is why, BTA non functioning app. Don’t download this awful app, you will absolutely regret it. Shopify needs at least one decent booking app option, because this is absurd. This is in addition to: double bookings, bookings made online on days I have blocked off, bookings that don’t even show up in calendar until after the appointment.
Clunky, non user friendly, but most of all nonworking and not reliable or even existent tech support.

Our requirements were pretty demanding, and BTA was the only app that met most of them.

With my limited development knowledge, I was able to implement the features we needed, and the team at BTA provided fast and friendly support.

BTA support folks have been very responsive and helpful! It's nice to have real people responding knowledgeably about their product!

Outstanding customer service from João R. Every time I have an issue, we always find a solution. Keep up the great work!

It's the best there is for booking software on Shopify. It is honestly not very intuitive and involves a lot of back and forth - particularly with operating hours and resource management - but overall it works very well, and the support team is fast and helpful when we can't figure things out.

I am very happy with using BTA to schedule classes. They are also very prompt and helpful to answer any questions. D'Angelo's help and Customer Service are over the top! Definitely a 5 star!

We use this app for selling classes for which it works very well. Whenever I have had problems getting something set up, the customer support has been excellent and quick to reply, even helping when the issue has been on the Shopify side.

We have accommodations on the same site and I did have to make a work around when we wanted to vary room rates between weekends and weekdays (solution: price at $0 and invoice manually after booking or 52 create manual discounts in Shopify every year) but this is for a small side business and it is a big ask to expect any one app to fulfill all needs.