Reviews (550)

Overall rating
4.7
Counts per rating level
  • 85% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this appointment booking app for its seamless integration and efficiency in managing multiple bookings, ideal for salons and event organizers. It features customizable options, easy calendar management, and helpful reminders. Reviewers also commend the responsive support team and the app's ability to handle high volumes of bookings, enhancing customer service and operational efficiency.

August 2, 2024

D'Angelo solved my problem right away!
Been using this app for almost 3 years and I love it!

CandlelitATL
United States
Over 2 years using the app
BTA Commerce, Inc. replied August 19, 2024

Thank you for your kind and amazing review! We are happy to know that you appreciate our app and our services!

July 1, 2024

The service I received today was fantastic, and he stayed the course to help me accomplish my goal until it was completed entirely. Last week I had reached out but wasn't ready to embark on implementing the solution. When I started a chat today, it was the same person so the past conversation was not lost in translation- super helpful in keeping clarity and reducing my frustration.
The app has ...

Bent Rods Guiding & Fishing Co
Canada
Almost 3 years using the app
BTA Commerce, Inc. replied July 15, 2024

Hi there 👋

Thanks for your honest review! We do appreciate you taking the time to write this for us. I'm happy to hear that you are satisfied with our support! I take it ...

June 28, 2024

The Book that App Team are always so prompt with responding & resolving my question! Really easy platform to use, I've never had any issues at all - highly recommend

Only Designer Hire
Australia
Over 2 years using the app
BTA Commerce, Inc. replied July 15, 2024

Thank you for your review! You are awesome!

🎉🎉🎉🎉🎉

July 16, 2024

Outstanding service, we run our business via BTA and they always assist our requirements. Very responsive on chat also.

Happy customer.

Minnie May Closet
United Kingdom
Over 3 years using the app
BTA Commerce, Inc. replied July 25, 2024

We are happy to hear that! Thank you for leaving us an amazing review!

January 28, 2025

Technical help setting up was great. Thanks *****

Southpaw
United Kingdom
About 2 hours using the app
September 11, 2024

I have used this application for numerous clients now with different use cases. The support received via the live chat is the best I've ever experienced, all support staff are amazing. Thanks for the brilliant app & support that comes along with it!

My Store
United Kingdom
About 1 month using the app
BTA Commerce, Inc. replied September 16, 2024

Thank you for leaving us an amazing review! We appreciate you 😊!

May 8, 2024

Outstanding support! The team is always so responsive and helpful to the many questions we have. If there's ever any issues they fix it. It's been a massive upgrade from the previous booking system. The ability to see images when hovering makes it easy when grabbing products for our dress hire rental store. Thank you João and D'Angelo!!

Eastend Wardrobe
Australia
5 months using the app
BTA Commerce, Inc. replied May 22, 2024

Thank you for your awesome review! We appreciate you taking the time to leave us one!

August 21, 2024

Pretty easy to set up. Theres a couple minor things but we are able to rent our gear without any issue and set it all up within a few hours.

Seaside Surf Shop
United States
About 2 months using the app
BTA Commerce, Inc. replied September 10, 2024

Thanks for your awesome feedback!

June 25, 2024

Our requirements were pretty demanding, and BTA was the only app that met most of them.

With my limited development knowledge, I was able to implement the features we needed, and the team at BTA provided fast and friendly support.

haebom
South Korea
5 months using the app
BTA Commerce, Inc. replied June 26, 2024

Your review means a lot to us. Thanks for sharing!

June 30, 2024

If I could give it a lower rating I would. I have been dealing with this app and its lack of decent tech support for over two years. CONSTANT tech issues, which they have to walk me through a work around fix as they are so involved. And getting support itself is beyond time consuming. Days and weeks. Via email.

My latest issue has been happening at minimum the past several weeks. I figure out ...

Crystal Davidson
United States
Over 1 year using the app
BTA Commerce, Inc. replied July 15, 2024

Hi Crystal,

Thank you for taking the time to leave us your feedback. We really appreciate this!

We are aware that you wrote in over the weekend. Unfortunately, we don't have ...