Reviews (553)

Overall rating
4.7
Counts per rating level
  • 85% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this appointment booking app for its seamless integration and efficiency in managing multiple bookings, ideal for salons and event organizers. It features customizable options, easy calendar management, and helpful reminders. Reviewers also commend the responsive support team and the app's ability to handle high volumes of bookings, enhancing customer service and operational efficiency.

July 5, 2024

I can't explain or comprehend why this app is so user unfriendly. Doing anything simple, like changing the email address that emails are sent from, require so much more information and time than any of the other platforms I use.
Even adjusting email templates for Reminders, require HTML knowledge and competency with Liquid Variables! With the cost of this app, the time spent trying to brand it ...

Clae Space
Australia
Over 1 year using the app
BTA Commerce, Inc. replied July 15, 2024

Hi there 👋

I can agree that the email templates aren't that user friendly. Which is why we are working on changing it. We will be making the template way easier to edit and ...

August 21, 2024

Pretty easy to set up. Theres a couple minor things but we are able to rent our gear without any issue and set it all up within a few hours.

Seaside Surf Shop
United States
About 2 months using the app
BTA Commerce, Inc. replied September 10, 2024

Thanks for your awesome feedback!

January 28, 2025

Technical help setting up was great. Thanks *****

Southpaw
United Kingdom
About 2 hours using the app
September 11, 2024

I have used this application for numerous clients now with different use cases. The support received via the live chat is the best I've ever experienced, all support staff are amazing. Thanks for the brilliant app & support that comes along with it!

My Store
United Kingdom
About 1 month using the app
BTA Commerce, Inc. replied September 16, 2024

Thank you for leaving us an amazing review! We appreciate you 😊!

June 24, 2024

I am very happy with using BTA to schedule classes. They are also very prompt and helpful to answer any questions. D'Angelo's help and Customer Service are over the top! Definitely a 5 star!

Chestnut Ridge Sewing
United States
7 months using the app
BTA Commerce, Inc. replied June 25, 2024

The true reward from our efforts is to leave our customers with a solution or a plan, and a smile on their faces after an interaction. Your review reassures us that we are on ...

November 21, 2024

Great app and nice support on Premium.

Mama-Cocco
France
About 1 year using the app
May 28, 2024

BTA truly has the best customer service. They are so quick and communicative anytime I need something shifted internally.

Brooklyn Craft Company
United States
Almost 8 years using the app
BTA Commerce, Inc. replied May 29, 2024

🌟🌟🌟🌟🌟

We are glad to hear that you are happy with our app! Thank you for your awesome review!

August 9, 2024

Thanks to D'Angelo my calendar looks and is working as it should.

Harvest View Greenhouses
United States
Almost 4 years using the app
BTA Commerce, Inc. replied August 19, 2024

We are happy to hear! Thank you for your awesome review!!! ⭐⭐⭐⭐⭐

May 8, 2024

I find that the support team is excellent in helping and solving any problems I have with BTA, which tends to be often. I find that the app is not very intuitive and causes a lot of back and worth. I hate to admit it, I am not exactly a fan of BTA but it is the best booking application supported by Shopify. There has been improvements slowly over time and that has helped.

The Makehouse Co-op
Canada
About 4 years using the app
BTA Commerce, Inc. replied May 22, 2024

We are pleased that you have left us a great review! We have also documented your con with the app, and do hope that our future update will help to address that con for you. ...

August 6, 2024

fab customer service! quick and easy to use and integrates perfectly!

Blush Beauty Group
United Kingdom
About 4 years using the app
BTA Commerce, Inc. replied August 19, 2024

Thank you for your awesome review 😊🎉