BOOSTER SEO IMAGE OPTIMIZER
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (9,476)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for boosting SEO performance and visibility on Shopify stores. It effectively handles technical SEO, optimizes images, and enhances site speed, improving search rankings and user experience. Features like automatic alt text and broken link redirection are standout points. The app also offers image compression and a user-friendly interface. Customer support is noted for being responsive and knowledgeable.
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Alex is a superstar! She quickly answered my questions and took care of my request. Great experience, great customer service, and super positive and charming attitude. With support like this, you actually feel comfortable signing up for their paid plans, knowing that there will be someone to assist with the best of service. I've seen other products' customer service, and the product may be very good, but Customer Service makes you not want to take a chance because of their really bad attitude or service.
Highly recommend this product and especially ALEX!!!
We're thrilled to hear about your fantastic experience with our superstar support team! Thanks for the high praise and recommendation. We're here to ensure you always have the best service! 🌟
- Kevin & Booster SEO Team
Outstanding service from start to finish. Answered all of my questions and as a new merchant seller it is useful :)
Would fully recommend others to use this app and their customer service.
We're so pleased to hear about your outstanding service experience, especially as a new merchant! Thank you for recommending our app and customer service. 😊
- Kevin & Booster SEO Team
I installed the Booster SEO app on my Shopify store, but my experience with their support has been frustrating.
I've been trying to get help through their 24/7 support for several days now, but the issue remains unresolved. A Tier 2 agent even requested access to my store but never logged in to address the problem.
Booster SEO provided me with a ticket number, assured me that my issue is a top priority, yet here I am still waiting with no resolution in sight.
As a Shopify user, I rely on apps like Booster SEO to function efficiently, but this lack of support is incredibly disappointing. I hope this post helps bring attention to my unresolved issue and leads to a timely resolution.
#ShopifyApps #CustomerSupportFail #BoosterSEO #SmallBusinessHelp
Hi Falicia,
Thank you for sharing your feedback, and I sincerely apologize for any frustration or inconvenience caused. We strive to deliver exceptional support, and I regret that your experience fell short of your expectations.
I want to clarify the steps we’ve taken regarding your issue. Upon receiving your message on December 30, we immediately escalated your concern to our Tier 2 team, and our engineering team has been actively investigating the issue since. This specific problem appears to be related to unique elements in your store’s theme and recent Shopify platform updates, which have impacted certain app functionalities.
Resolving this requires careful coordination with Shopify and thorough testing to ensure compatibility and prevent further disruptions.
We’ve also sent you an email providing detailed updates, outlining the investigation process, and confirming the steps we are taking to address this issue.
Please rest assured that resolving this remains our top priority, and we are committed to keeping you informed every step of the way. If you have any additional questions or require further assistance, don’t hesitate to reach out.
Thank you for bringing this to our attention—it helps us improve and better support merchants like you moving forward.
Best regards,
Pat
Booster SEO Tier 2 Support
Izzy provided great support and helped me setup the app with my store. Also she observed an unrelated issue with my page and provided a link on how to resolve the issue. This was above and beyond the expectations of a customer service rep. Overall the experience was smooth and and simple. I know I can rely on Izzy in the future for any issues
Thank you for sharing your experience! We're glad to hear that our support team went above and beyond to help you. It's great to know you feel confident in reaching out to us for future assistance!
- Kevin & Booster SEO Team
Alex was being extremely helpful and friendly by providing a link to starters tips as a new Shopify entrepreneur. Also gave a VIP status and very usable discount for 12 months, so I am very grateful of this. Great job and this is also a good demonstration how to keep customers happy and loyal :) Great tone of voice! Thank you once again!
We're delighted to hear about your positive experience and that our support could help set you up for success! Thank you for the kind words. We're here to support your journey anytime. 😊
- Kevin & Booster SEO Team
Izzy was very helpful and super fast! Thank you!
You're very welcome! We're so glad our support was helpful and fast. 😊
- Kevin & Booster SEO Team
I'm only just starting to use it
No worries! If you need any help as you get started, just reach out. We're here to make the experience as smooth as possible for you!
- Kevin & Booster SEO Team
So quick and easy!
Thanks for the great feedback! We're so glad to hear it was quick and easy for you. If you need anything else, feel free to reach out anytime!
- Kevin & Booster SEO Team
Alex was incredibly professional and helpful throughout the process of verifying my store. His attention to detail and prompt assistance made the experience smooth and efficient. I truly appreciate his support!
Thank you for the lovely feedback! We’re thrilled to hear the support made your experience smooth and efficient. Always here to help with anything you need! 😊✨
- Kevin & Booster SEO Team
I have not been able to test the app yet, however Izzy was very helpful getting my site verified and giving me some pointers that could help me out. So far so good and I'm looking forward to learning more.
Thanks for sharing your initial impressions! We're glad our support team could assist you with the setup. We're excited for you to dive deeper into the app! 😊
- Kevin & Booster SEO Team