Overall rating
4.1
Counts per rating level
  • 83% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 9% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to create custom sets and kits, enhancing customer shopping experiences. It's praised for its compatibility with any subscription app using Shopify's API, unique functionality, and reliability. Many appreciate its user-friendly interface, compatibility with large product catalogs, and wide feature selection. The support team is noted for their responsiveness and willingness to go the extra mile. It's particularly beneficial for businesses offering personalized products, simplifying the fulfillment process. Merchants commend its speed, performance, and customization options, including product/variant inventory management and kit/box/bundle updates.

January 27, 2022

Fantastic app i used to build my online candy store. I needed a way where the customer could build their own bag of sweets and this app did that just perfect. It is very easy to use and works great on desktop and smartphone. At one point i needed some help, so i contacted the support and Jalal got back to me in no time and fixed the "problem" in less than 10 minutes after my first email. Amazing product and service.

Beesweet.dk
Denmark
About 1 month using the app
Staytuned replied February 16, 2022

Thanks so much for taking the time to write this detailed review! We love our candy here at Box Builder so we're just happy to play a small part in making the world a sweeter place.

December 7, 2021

I am very disappointed with not only this APP but the service I have been receiving (or not receiving) from their support team. I have emailed countless times over the past few days about an issue that came up while creating my builder. Essentially all the work I put into the builder got deleted not once, but twice. I emailed the support team and they replied with "we will get back to you shortly". I have yet to receive a reply about what exactly happened and how I can fix it. Considering how many of us creating a builder for our websites are typically on a time-crunch trying to get it done before a deadline, replies from the support team should be a lot quicker. Also, not having a contact number makes things very difficult when you have an urgent matter. I decided to create a third builder for my site since I was not getting a reply back. I finished the builder and now another issue has come up. Now when a client tries to create a gift box going through the steps I have outlined, they cannot click on the next step and have it pop up, they have to scroll all the way down to see the next step. This was not happening before. I have again emailed countless times today and I have yet to receive a response. I find this situation extremely unprofessional considering certain issues that come up with the app can only be fixed by contacting support, so there is nothing we can do other than wait.

Knots & Blooms Gifts
Canada
Almost 2 years using the app
Staytuned replied December 7, 2021

Hi there - we are so sorry! Our email service, Intercom, is down right now due to the AWS outage. Thanks for your time on a screenshare, fixing your issues is our #1 priority right now! We so appreciate your patience, and we deeply apologies for these issues and our slow response!

Edited June 8, 2022

This is such a powerful application! There are lots of possibilities in it. I wanted something special with thes, I was looking for something to guide people by creating their own starterkit without getting options from products which doesn't communicate with each other. So for example: If someone choose 1, by next step they can only choose 1.1, 1.2, 1.3 and if they have chosen for 2 at first step they will only see 2.1 and 2.2. This was a very complex thing for me so I asked for some help from their team. Hannes described a complete plan for me how te set this up. I only needed some help with the last steps to let it show up and work. I had a call with Lauralynn and she helped me very kind and well! There really is a wonderful team behind this application. Highly recommend this one, thanks to all!

HandyLight.nl
Netherlands
About 1 month using the app
Staytuned replied March 10, 2022

Thank you for your honesty. I apologize for this experience and the negative impacts it's had on your business. We set high customer service standards for ourselves - I'll be reaching out personally via email to make sure we turn this experience around for you. - Hannes Bez, Customer Lead

February 28, 2022

The app is great so far and have had fantastic support while building my bundles. Some good tools that give you a good amount of flexibility when creating are helpful.

Bundles
United Kingdom
26 days using the app
Staytuned replied March 10, 2022

Thanks for this great review! Box Builder's flexibility is one of our favorite things about the app. :)

December 6, 2021

Awesome app and customer service!! The only one in the entire app store which functions the way we needed it. The team did every customization to make it fit to my custom theme and nothing was too much to ask :) Definitely an app we will keep for a long time!

Lockenbox.com
Germany
23 days using the app
Staytuned replied December 7, 2021

We are tickled to read this review! Thanks for the shoutout on the app functionality and our team! 🎉

Edited August 1, 2023

DO NOT download this app - when it stops working, there is literally zero customer service. Zero response. We're scrambling to find a replacement since this is non-functioning and no one will get back to us after FOUR DAYS of repeated inquiries.

Rare Assembly
United States
About 1 year using the app
Staytuned replied November 15, 2022

I sincerely apologize for the issues you've encountered with our app, and for the unacceptable response time from our support team. I understand how important it is to receive a prompt response from support when needed, I'm sorry that we've disappointed you, we've clearly let you down.

I'll reach out to you personally and hopefully, you'd give us a chance to make your experience better. Again, I apologize. I hope to hear from you soon.

Respectfully yours,
Sharky
Team Supervisor - BoxBuilder

Edited April 4, 2022

the only app of its kind that does the box bundle well. good interface. good customer service. I would recommend for sure

The Lion Rock Press
Hong Kong SAR
19 days using the app
Staytuned replied April 11, 2022

Thank you! We're so happy to hear Box Builder's having such a positive impact on your business.

August 10, 2021

Does the job and cheaper than other apps out there. It would be great if there is an auto update of products when a new product is added (in the Bulk Builder).

poppy & fig
Australia
About 1 year using the app
Staytuned replied August 17, 2021

Thank you so much for the review!

January 6, 2022

This is the app we've been waiting for. streamlines the buying experience for a customer and i've already seen sales increase by an average of 20% each purchase. It's been a week. Fantastic.

Okra & Molly
United States
16 days using the app
Staytuned replied February 14, 2022

Love hearing this! It's been great working with you, especially learning all the ins and outs of dog cakes. Making dogs happy makes us happy, and if your customers are happy then their dogs are happy, so all in all, we're very happy!

December 1, 2021

I had some issues with the app displaying funny at first, so I contacted support and they were so quick to respond and solved the issues no problem! Would definitely recommend the app.

Dlish.us
Italy
15 days using the app