Reviews (178)

Overall rating
4.4
Counts per rating level
  • 82% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 10% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for creating customizable product bundles and gift boxes, enhancing the shopping experience and boosting sales. It offers features like step-by-step customization, conditional logic, and seamless theme integration. The app is versatile, reliable, and works well across various product types. Merchants also praise the responsive and effective customer support, which enhances their back-office experience.

December 27, 2023

Starting out with it, and it's working great. Hoping it meets all expectations.

Ariael Creatives
United Kingdom
27 days using the app
Staytuned replied January 3, 2024

Hey there Ariael Creatives and Team!

Thank you for taking the time to leave a review for our app! We'd love to hear your feedback on how we can improve our service. Please ...

September 15, 2022

Simple and straights forward. customer service is quick to respond. Nothing to complain about.......

GuideFlies.com
United States
1 day using the app
Staytuned replied September 19, 2022

Thank you guide flies! We hope our app helps your customers make their perfect kit! After all, fishing is all about having the right equipment, right? 🎣

If you need anything, ...

February 25, 2021

Gutted that this app didn't work for me. Like some of the reviews below, I felt it had so much potential, and would have been absolutely perfect for my business but I experienced far too many problems that became quite costly for me. The developer is extremely helpful though and once it's working properly it'll be a brilliant app.

Not Another Bunch Of Flowers
United Kingdom
28 days using the app
August 29, 2023

Instead of the order coming through with the individual SKUS, they get added as "Notes" to some randomly generated new SKU. Way to ruin inventory tracking and make it impossible for fulfillment. STAY AWAY

Bar & Cocoa
United States
6 days using the app
Staytuned replied August 30, 2023

Hi Peter,

This is Sharky, Team Supervisor here at BoxBuilder.

I understand you're frustrated with the issue you've encountered with inventory tracking. We'd love to help you ...

March 13, 2022

I was so excited to finally offer build a gift box feature however this app does not work properly. The backend will often not show up, often show an error message. Most often, the backend shows "create your first builder!" screen even though I already have a builder live on my website. This is problematic because it takes forever to reload and reload and reload and try to get the builder that is ...

All About Velour
United States
6 days using the app
Staytuned replied March 14, 2022

Thank you for your honesty. I apologize for this problematic and frustrating first experience you've had with Box Builder. We set high customer service standards for ...

November 12, 2023

I test a lot of shopify apps and 95% of the time I face the same problem. We merchants are on earth battling real problems and app developers are somewhere in the moon or a paradise where the sun always shine and the world is perfect in their imagination of how a e-commerce businesses work as they are not merchants but app developers.

This app has the potential to become a great app but it is ...

roqqs
Germany
6 days using the app
Staytuned replied November 16, 2023

Hello, i am the CEO (Serge) of the company that owns the BundleBuilder app. We absolutely loved and appreciate this feedback. We have a new version of the app we are working ...

December 29, 2023

Cumberland Valley Coffee
United States
5 months using the app
Staytuned replied January 3, 2024

Hi there Cumberland Valley Coffee and Team!

Thank you for choosing BundleBuilder (formerly known as BoxBuilder)! We appreciate your business and look forward to working with ...

December 29, 2023

Flexy | Balancing Life®️
Colombia
3 days using the app
Staytuned replied January 3, 2024

Thank you for taking the time to leave us a 5-star review! We appreciate your kind gesture.