Reviews (172)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its ability to boost customer engagement and sales with personalized gift box options. It features a user-friendly interface and versatile customization, including conditional logic for complex bundles. The app is noted for increasing average order values and enhancing the shopping experience. Exceptional customer support is also a key highlight, with team members like Lauralynn, Rafael, and Bunny praised for their responsiveness and effectiveness.
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the only app of its kind that does the box bundle well. good interface. good customer service. I would recommend for sure
Thank you! We're so happy to hear Box Builder's having such a positive impact on your business.
This is the app we've been waiting for. streamlines the buying experience for a customer and i've already seen sales increase by an average of 20% each purchase. It's been a week. Fantastic.
Love hearing this! It's been great working with you, especially learning all the ins and outs of dog cakes. Making dogs happy makes us happy, and if your customers are happy then their dogs are happy, so all in all, we're very happy!
I had some issues with the app displaying funny at first, so I contacted support and they were so quick to respond and solved the issues no problem! Would definitely recommend the app.
Love this app, very easy to set up! If you do get stuck, Andrew from Box Builder is available to help all the time - so stress free!
Great app with excellent customer service! Million ways to utilize the app for your business. Thanks!
Hi Scamper & Co! Thanks for this sweet review! As you said, our app is quite versatile. Almost as many ways to use it as there are ways to style a jeweled dog collar, right? 😉
Easy to use app and great support service. I wanted a few areas I was unable to edit putting into our brand font/colours and the team sorted it all out with me in a couple of hours.
Box Builder and Square Root Soda go together like... Lime & Lemongrass! (get it?)
Thank you so much for your kind review. We absolutely love how you showcase your builder on your site.
If you ever need more help customizing in the future, we are here for ya!
🥤❤︎
-Lauralynn at Box Builder
Great interface, terrible support. Been waiting four days for a response to why they're not showing fully on our website. With it coming to the weekend we are swapping to a new app. Very disappointing as the attention to detail on the interface is great, the customer service is not.
Hi there, thanks for reaching out to us about this. I know we've already worked with you to identify the problem and a potential solution since you posted this review, and I'm confident we're on the verge of turning this situation around, but I'd still like to apologize for leaving you in the lurch and not communicating clearly with your team earlier. This will remain a top priority for us until we've confirmed you're happy with the resolution.
Regards,
Hannes Bez | Director of Customer Experience
This app is amazing as is but we're really giving this review for how helpful the developer and the team is. We need to really customize our experience out and were struggling to see how we could make this work best for our very specific needs. We figured before we hired someone to customize further we'd reach out to the team to see how they could help and they have been AMAZING. They have gone above and beyond to assist and guide us in making this app work best for us. To add - no other app in existence could work the way we were needing and this was magical. If you have a gift experience with many variant options this is the way to go!
Thank you so much for such a kind review!
HIGHLY RECOMMEND! Very impressed with Andys customer service. Prompt replies and gave me great advice on how to utilise the Box Builder app, to its full potential. I now have the confidence to go live soon, as my customers will be able to create their own gift boxes :)
Harriet from The Boujee Balloon Co.
Thank you, Harriet. It's been my pleasure.
I installed the app for 7 days free trial. During this time Jalal gave us an immediate response to all our requests including adjustments to RTL. Excellent service and it is not obvious that Jalal will make adjustments and invest a lot of time without any commitment on our part to pay for the service. We are very pleased with the result and are confident that this app will generate a significant increase in sales for us. Thanks Jalal
We love our app, and are so happy you do too! We also love our team and take a lot of pride in our merchant support. Thanks for highlighting our service (and how Jalal replied super quickly), it really means the world to us 😊