Bundle Builder: Custom Bundles , 160 reviews

Emailed support repeatedly over several weeks and get no response. Not acceptable when there are issues to fix & we're paying for an app to work.

In redoing our website we were looking for a bundle app that fit what we were trying to offer - some preset items and then allow the customer to select x amount of other items. I tried about 10 other bundle apps which only allowed an already assembled bundle - not what we wanted. I did find one other that did what we needed but it was more to pay per month and the interface presented to the customer was not as nice. I was absolutely in love with the graphic that is displayed while “building your box” was the icing on the cake for deciding to go with this app. Looking forward to hopefully future improvements where we can choose multiple variants of the same item using the single display option.

Really useful if you need a box builder. However, the app is a bit complicated, I need help to use it. Luckily, their support team is easy to reach and very helpful.

Simple and straights forward. customer service is quick to respond. Nothing to complain about.......

On the pro side this is a great idea and has a very nice looking layout. The one thing I wish that I would have known before investing time in getting this app set up is that it's still a bit of a work in progress. The developers have been helpful and responsive, but I've run into a few hiccups which had to be handled manually. Once it was set up I learned that people could only select 1 variant per product for their gift sets which is a problem for my business. The app developers say that this is going to be addressed in the future, but that will be too late for holiday orders for my biz. I think this will be a 5-star app in the future, but currently it's not something that's fully functional right out of the box and I needed it to be.

Gutted that this app didn't work for me. Like some of the reviews below, I felt it had so much potential, and would have been absolutely perfect for my business but I experienced far too many problems that became quite costly for me. The developer is extremely helpful though and once it's working properly it'll be a brilliant app.

Great interface, terrible support. Been waiting four days for a response to why they're not showing fully on our website. With it coming to the weekend we are swapping to a new app. Very disappointing as the attention to detail on the interface is great, the customer service is not.

I was so excited to finally offer build a gift box feature however this app does not work properly. The backend will often not show up, often show an error message. Most often, the backend shows "create your first builder!" screen even though I already have a builder live on my website. This is problematic because it takes forever to reload and reload and reload and try to get the builder that is LIVE to even show up on the backend in order to edit it. As of today, the live version is showing only 4 steps, but the backend (when it decides to even show the builder) shows 6 steps. There is no live chat, so I feel like there is no support regarding this. What it boils down to is that this is the app that many of us need/want, but for $20/month it is insanely expensive for an app that doesn't work properly. If there was a free or even cheaper version, you might be able to stomach these issues despite the subscription fee. But for $20/month, almost the same price as the entire Shopify subscription, I expect the app to appear in the backend, and not have discrepancies between what is LIVE on the website and what the backend shows. I would love to revisit this app eventually in the future but as of now, unfortunately $20/month is way too much for something that presents incomplete steps to my customers. I can deal with the backend not showing up and being annoying, although it shouldn't,- but now that it is showing LIVE only 4 steps to my customers, who now can't complete their gift boxes, while the backend shows 6 (when it decides to appear) there isn't even anything I can do about this and it makes my shop appear incomplete, glitchy, and therefore unprofessional.