Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless currency conversion feature, enhancing the international shopping experience. They appreciate the user-friendly interface, real-time exchange rate updates, and compatibility with all Shopify themes. The app's customization options for currency display and auto-detection of visitor locations are also praised. Merchants commend the support team for their quick and efficient responses. The easy setup, attractive UI design, and bug-free performance are also highlighted.

February 9, 2024

My store was having problems, it didn't want to do the conversion when changing the variant. I don't know how but they noticed this and they contacted me to try to help me resolve the problem. A matter of 20 minutes, the problem was resolved, via chat by Nadeem. Thank you very much.

Fame24Boost
Brazil
About 1 month using the app
Helixo replied February 11, 2024

Thank you for sharing your experience! We're glad to hear that we were able to promptly address the issue with your store's conversion problem. It's our priority to ensure that our customers have a smooth experience, and we're delighted that Nadeem was able to assist you efficiently through chat.

In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.


- Helixo Support Team


April 6, 2024

Excellent support and very useful tool, however the customization is limited

SigmaSoup
Germany
21 days using the app
Helixo replied April 8, 2024

Thank you so much for taking the time to share your feedback with us.

Your insights are incredibly valuable to us, and we truly appreciate your honesty.

I understand that you mentioned limited customization in your Shopify review. I want to assure you that we offer a variety of additional customization options within our app itself.

Moreover, if you ever find yourself in need of further customization and can provide specific details about your requirements, please know that we are here to help.

In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.

- Helixo Support Team

April 16, 2024

We are having trouble converting currencies based on the geographic location of our site visitor. We contacted support, the plugin specialists patiently explained to us what needed to be changed in the Shopify settings to solve the problem. As a result, they helped us configure the plugin according to our wishes. We are very pleased and grateful to the plugin specialists. We recommend!

Ayaho
Indonesia
14 days using the app
Helixo replied April 18, 2024

Thank you for taking the time to share your experience with us! We're delighted that our support team could help you configure the currency conversion settings to your satisfaction.

Your recommendation means a lot to us.

In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.


- Helixo Support Team


March 13, 2024

The best app that you can ever use for your store, their customer care is perfect, i had a problem and they solved the whole thing immediately, i highly recommend it

MUSCLUB
Saudi Arabia
22 days using the app
Helixo replied March 14, 2024

We truly appreciate your amazing review!

It's fantastic to hear that you had such a positive experience with our app and customer support team.

Providing excellent support is our top priority, and we're delighted that we could promptly resolve your issue.

Thank you for recommending us!

In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.


- Helixo Support Team

February 28, 2024

they're Service team is amazing. help me a lot !
when i need help with issue with app, they handle for me quick and nicely!
thanks

GlamEra
Philippines
2 months using the app
Helixo replied February 29, 2024

Thank you for sharing your positive experience with our support team!

It's fantastic to know that our support team was able to assist you promptly and in a friendly manner.

In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.

- Helixo Support Team

March 2, 2024

I had some problems with the app. they solved every problem in less than 1 hour. Great service!

LuxLyne
United States
4 months using the app
Helixo replied March 3, 2024

Thank you for reaching out and sharing your experience with us. We're pleased to hear that our team was able to swiftly resolve the problems you encountered with the app.

Delivering prompt solutions is a top priority for us, and we're delighted that we could address all your concerns in less than an hour. Your satisfaction is paramount, and we're committed to providing outstanding service to all our customers.

In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.


- Helixo Support Team

March 29, 2024

The app is amazing!Looks really clean on the website.All the options you would want to change are there.Also, support chat is amazing and quick.

Sylera
Romania
11 days using the app
Helixo replied April 1, 2024

Thank you so much for your glowing review!
We're thrilled to hear that you find our app amazing and that it looks clean on your website.
We strive to provide all the necessary options for customization and we're delighted that you found them useful.
Our support team works hard to ensure quick and helpful assistance, so we're glad to hear that you had a positive experience with our chat support.

In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.

- Helixo Support Team

March 22, 2024

It's a very useful app and the support team is very good, they even sent one of their team for something specific I wanted and coded it on my site for free, I am very satisfied.

Infinia Jewel
United Kingdom
7 days using the app
Helixo replied March 23, 2024

Thank you so much for your kind words and positive feedback!

We're happy to hear that you're satisfied with our app and the support you've received. Going the extra mile for our users is always our top priority

In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.

- Helixo Support Team

February 28, 2024

This is a really amazing app! Everything works so perfectly. I have had some issues with it because I have had some special requirements but I have contacted support and they fixed everything for me in a couple of days. Thank you for creating such a wonderful app!

Adyix
Romania
12 days using the app
Helixo replied March 1, 2024

Thanks a lot for the great feedback!

We're thrilled that you find our app amazing, and it's awesome to hear that everything is working smoothly for you.

In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.

- Helixo Support Team

March 1, 2024

Thank you to the team for your assistance. Your quick and proactive responses to our questions and attempts to solve them have deeply touched us. Thank you for being such a dynamic and thoughtful team~ You are the best!!!

Taste For Life 紫金堂澳洲
Australia
2 months using the app
Helixo replied March 2, 2024

Thank you so much for your wonderful review!

We're delighted to know that our quick and proactive responses have left a positive impression. Being part of your journey is a privilege, and we appreciate your recognition of our efforts.

In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.

- Helixo Support Team