Reviews (2,255)

Overall rating
4.8
Counts per rating level
  • 87% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its time-saving bulk image editing features, such as resizing, cropping, and renaming, which are essential for large catalogs. It enhances SEO by optimizing image names and alt texts, supports ADA compliance, and includes automation for daily tasks. The user-friendly interface and reliable customer support are frequently praised, making it a cost-effective tool for improving product visibility and operational efficiency.

January 3, 2020

Makes the process of unifying aspect ratios very simple. 4/5 due to some of the PNG photos that were edited ended up showing as a black background instead of white/clear. This added a little bit of extra work, but overall it is a good experience.

www.radiodepot.com

Radio Depot
United States
6 months using the app
June 11, 2022

this app is a life saver, very fast and efficient I used to alter all alt image test even had its own template thanks again to Hextom. will be recommending this to others.

Cuthwells
United Kingdom
10 days using the app
November 4, 2020

5 STAR FOR ALT TEXT FEATURES - I feel some of the charged features of this app are a bit overpriced but as a free alt text bulk editor it is the only free one I found with no limits and complete customization ability. So far Im happy.

Soesic Gaming
United States
10 days using the app
April 23, 2021

This app has been very easy to use and helpful and responsive customer service when it was required.

Quilted Cabin
Canada
6 months using the app
October 19, 2016

This App improves the quality of my pics and appearance of my store. Thanks!

Exquisite Finishing Touches
United States
10 days using the app
April 29, 2017

Awesome program! Highly recommended to use for ALT tags. About to test out the img compression now.

Teecircus Com
United States
9 days using the app
June 13, 2023

I uninstalled this app, yet am still getting charged $99.99 per month. Please refund us and stop charging us. I have contacted shopify directly to attempt to get our money back - it even confirms in the billing that it was uninstalled Hextom: Bulk Image Edit & SEO (Uninstalled) $99.99 Bulk Image Edit Enterprise: 2023-05-20 - 2023-06-19

Pharmarcie.com
United States
9 months using the app
Hextom replied June 16, 2023

Hi,

I hope this message finds you well. I wanted to take a moment to address a matter regarding the billing process following the uninstallation of our app, and also share some positive news.

Firstly, I'd like to clarify that the last charge you observed on your bill occurs subsequent to the uninstallation of the app. You may have noticed that the app is labeled as "uninstalled," which serves as an indicator that your subscription has been canceled. It's important to note that this does not imply any ongoing charges after uninstallation. Rather, it signifies the final bill in the billing cycle. This practice is consistent across all apps that operate on a monthly fee structure, ensuring fairness and transparency for our valued users.

Now, I am delighted to inform you that we have taken proactive steps to enhance your experience. Although it may not have been explicitly mentioned earlier, we have gone ahead and issued a refund for the charge incurred between the dates of 2023-05-20 and 2023-06-19. We sincerely appreciate your continued support and wanted to demonstrate our commitment to your satisfaction.

Should you have any further questions or concerns, please don't hesitate to reach out to our dedicated support team. We are here to assist you in any way we can.

Thank you for your understanding, and we look forward to providing you with an exceptional app experience.

Warm regards,

Sophie

April 26, 2019

Love its simplicity, hope it works OK! will check and get back to you! cant say more than that until I have done some checking

Mark Bolton Print Shop
United Kingdom
6 months using the app
April 6, 2018

I was pulling hair out editing all the products in my store! Until i found Bulk Image Edit, it does all the hard work. simply set your variables and click the button>>>done

Bindle Stiff
United States
9 days using the app
June 12, 2018

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Imadghaneem
United Arab Emirates
9 days using the app