Reviews (1,946)

Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its bulk editing capabilities, which efficiently manage large inventories by editing prices, descriptions, tags, and more. It also features CSV export/import, scheduled tasks, and variant additions, enhancing productivity during peak sales periods. The app is praised for its reliable performance and excellent customer support, with a responsive and professional team that quickly resolves issues.

June 12, 2018

not good anymore. they changed their pricing and only allow limited bulk edits per month.

$5 for 5 edits, $15 for 30 edits and so on. Was better before because you need a lot of bulk edits to get everything right, this makes it too complicated and too expensive.

Cocoflorence
United Arab Emirates
24 minutes using the app
November 12, 2017

App doesn't work or gives the wrong selection, useless

Coolstatements
United States
20 minutes using the app
March 21, 2018

The app is clunky and needs to be more efficient and streamlined. Too much clutter on the homepage and drop-down menus.

Zenologys
United States
15 minutes using the app
Edited April 12, 2018

Asked to write review before I could see results.So I give three stars. After being able to check I found (no surprise) it updated the db perfectly. So to be fair the review is now five stars.

Beancentral
United States
15 minutes using the app
December 25, 2018

Installed to check it out on the free trial. Then uninstalled cause its basically useless, yet lo and behold. They still charge you. Same story with another app from Hexcom. Do not install.

Spore Spot
South Africa
8 minutes using the app
October 31, 2018

Somehow does not work for me. Everything is selected and ready for change. When I click Go.. nothing happens. I can click the button as much as I want but no action (Bulk change) is started.

Rheinufer
Germany
8 minutes using the app
March 19, 2017

This app made my life so much easier - if I could rate my favourite app within the whole of Shopify it would be this!

Sneakerup1
Canada
November 18, 2021

good app we love to use it often thanks for keeping it free and affordable to all. love it so much thank you again

Aesthetic Noir
Canada
February 12, 2023

Extremely frustrating app to work with. Slow at processing the tasks. No live support is available, so if you need to edit something and cannot get it done yourself, you'll need to wait a couple of days via email.

Canvas by Numbers UK
Andorra
Hextom replied February 14, 2023

Thank you for your review.

Processing speed is unfortunately limited by Shopify API calling speed limit. We have optimized our app to be as fast as we can under that limit. Your tasks took about 10 minutes to update hundreds of products because of that. I wish it can be done instantaneous but all 3rd party apps are bound to that rule.

We are a North American team. It is difficult to provide 24/7 live chat support at this point. We always make sure support tickets are replied in quality within 24 hours. Or within 8 hours if we receive it during our working time. If you have questions, you are always welcome to contact us at help@hextom.com

Hextom Support Team

Edited September 8, 2023

The app is complex to use. Sometimes, it will not work despite the logic seeming right. Support is only via email so you will need to wait up to 48 business hours. I found a better alternative, and after two years, we will uninstall this app.

Canvas by Numbers
United States