Reviews (38)
Refine
-
By rating
This app is an absolute game changer for our food business! We are able to add fees for recycling deposits, allowing us to keep track of the amount separate from the actual item cost.
The app support is fantastic and very responsive. 10/10 recommend!
We love having the Canteen App on our site. Takes away all of the guess work, and has provided a stress-free experience for our customers with no glitches or errors. We are big fans!
Wonderful, fast customer service!
Great app and super responsive support, everything went smoothly with installing!
Overall, I recommend this app to streamline the process of collecting deposits. It makes it simple for staff to click a button and apply the proper deposits, all with minimal work to set up deposits when creating new products. If I could give 4.5 star, I would!
The only negatives:
1. Occasionally, the app glitches on the Close button and it confuses new staff. Not sure why the Close button doesn't work, but it hasn't for a while.
2. Wish we could apply negative deposits to refund customers when they return things! This may be a Shopify limitation, so it might not be fair to ding the app for it, but if it were possible to create a button to streamline returns, that would be ideal. Subtracting out returns as discounts isn't preferable for us, but it's how we manage these returns (which creates extra manual work on the back end for accounting purposes).
app doest work correctly, it doesnt work correct with POS
Thank you for taking the time to use our app. As we’ve mentioned in our support interactions, Shopify has certain limitations that prevent us from automatically calculating fees in the POS cart. Currently, the only way Shopify allows us to implement this is through app tiles, and we’ve worked hard to make the process as smooth as possible. We’re always keeping an eye on potential API changes that could further improve the user experience.
It does the job. However I question the value. We do not sell a lot of (cans) so paying $9.99UDS/month = 13.74CDN would be equal to the deposits on 137 cans.
If you are using it to pass long the can deposit fee to the customer and segregate it from the cost, it will do this, but it will cost you more at the end if you are selling less than 137cans/ month.
I am considering just absorbing the deposit into my costs. It will create savings for the customer and cost me less in the long run.
Die App funktioniert ständig nicht. Kann ich nicht empfehlen
We had been using this app for a pretty long time. Since our store started getting more and more orders, we had a lot of faulty orders where the fee didn't get applied and we lost quite a sum of money. The support was not so helpful about this - back when we were in direct contact with Jordan from Sasquatch Studio I liked the support better.
Today (and probably the past days) our "Add To Cart" Button stopped working - one of our customers has luckily messaged us and let us know about the issue. We found out that a probably recent update in Canteen (some rules.js file) has had an error and our customers couldn't order anymore. That was the last straw for us to uninstall the plugin.
I do not recommend this plugin because it is simply not 100% reliable. I will still give it two stars because the support in the past (Jordan) was good.
Hi, I have tried reaching out a number of times but have not heard back. Happy to discuss your setup further. Each store can be unique with apps and themes. Please feel free to connect with me support@sasquatchstudio.co
Absolut schlecht. Völlig verbuggte App beim hinzufügen des Pfands werden Random Produkte als Pfand angesehen und hinzugefügt.
Die Option % Sätze auf Produkte zu erheben funktioniert auch nicht.
Danke und schnell wieder deinstallieren.
Hi, Sorry to hear of your experience. I checked and we do not have any tickets or reach out from you. We are happy to support your store setup (theme and app mix). We would appreciate the opportunity to take a look before seeing a review like this. Please reach out support@sasquatchstudio.co.