Canteen ‑ Deposits and Fees

Very slow response times, never fixed our problems with Shopify POS, app is very inconsistent, the deposit and fee rules only work correctly 75% of the time. When they don't, our customers get charged the incorrect amount, causing problems with customers trusting us. We tried for a couple of months to get it to work properly, and it still doesn't.

This app doesn't work. Sometimes it charges the core charge and sometimes it doesn't. Support has been poor and non responsive. They said they would look into it right away but then I never heard back from them, all the while I keep getting orders with no core charge added. Time to look for a different app that will do what this one is supposed to do

Great customer service. Had an issue with my previous cheaper app constantly refreshing the cart and interrupting my customers when customizing options. And sometimes it wouldn't even work or display. But this app was clean, optimized, and runs great. No more weird refreshes. And it never misses adding the fee at checkout.

Application does not work as attended, regarding the theme I installed. It has some flaws, which makes it harder to install.

Positive side is, the customer service is great! Swift responses and immediately solved the issue.

If they could fix the issues of the application, it would be 5 stars for me.

For our winery that needed to automatically apply tax free bottle deposits, it's really convenient. Rules are easy to create and easy to apply, very straight forward app.

Responsive customer service, helped us through some early glitches where fees weren't linking correctly. Smooth sailing since then.
Linking different deposits/fees for different sized options cannot be done with product variants. You must create independent products and link deposits/fees to each item.

Canteen App has solved our problem of automatically applying deposit fees. A Key feature is that it works on Shopify POS and automatically applies the deposit fee when the product is scanned into the register.

The support team has been so amazing with helping us implement a pretty complicated staff gratuity service fee situation. The app wasn’t working how we needed it to at first but the support team responded immediately with solutions, ideas and even built some of the fees themselves to get it working how we envisioned. Thankful for this super dedicated team that got everything working for us.

This app is an absolute game changer for our food business! We are able to add fees for recycling deposits, allowing us to keep track of the amount separate from the actual item cost.

The app support is fantastic and very responsive. 10/10 recommend!

Overall, I recommend this app to streamline the process of collecting deposits. It makes it simple for staff to click a button and apply the proper deposits, all with minimal work to set up deposits when creating new products. If I could give 4.5 star, I would!

The only negatives:
1. Occasionally, the app glitches on the Close button and it confuses new staff. Not sure why the Close button doesn't work, but it hasn't for a while.
2. Wish we could apply negative deposits to refund customers when they return things! This may be a Shopify limitation, so it might not be fair to ding the app for it, but if it were possible to create a button to streamline returns, that would be ideal. Subtracting out returns as discounts isn't preferable for us, but it's how we manage these returns (which creates extra manual work on the back end for accounting purposes).