Reviews (1,167)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for its effective abandoned cart recovery, boosting sales with its easy-to-use interface and customizable email sequences. The app also features a live chat for real-time assistance and easy setup, often supported by a responsive team known for their quick problem-solving skills. Merchants appreciate the straightforward functionality and exceptional support, making it a valuable tool for improving cart recovery rates.
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I added the app, its default is to be on for the email collect and abandon cart. So stuff started showing up on screens that was un wanted. Web site is very slow. You can change the addressed in the emails so my home address show. The store name comes up as the Shopify default and you cant change it . So as I have 4 store labelled by country the email look shit. I don't know how this got such a high ratings.
In reply the speed reference was to your own web site. Sure things can be turned off, but they shouldn't have been on in the first place.
And instead of come back with snarky replys, think about the feed back from the customer.
We are sad to see your review, after which I have looked into your case, and below is our points:
1 - We strictly follow FTC CAN-SPAM ACT guidelines. As per #4, penalties up to $43,792 can be subjected to a business without having a physical address in the email (https://www.ftc.gov/tips-advice/business-center/guidance/can-spam-act-compliance-guide-business) which is why we have the stores' physical address added as default. But this address field can be removed depending on the store's country and clientage
2 - Email collector and Abandoned cart can be paused from the admin area by the client
3 - Our app has passed Shopify's app speed tests, and several thousand stores are running it, so any speed issue is highly unlikely
4 - You installed the app for nearly 3 hours, removed it, and left the negative review whereas we offer 14-days trial period to fully experience the performance of the app
5 - We have a live chat and email support to help our clients on an ASASP basis, but it seems that you didn't contact us, which would have allowed our team to assist you with any understanding issues you faced
6 - There are over 750 (4 and 5 stars) reviews which do means that our app works as described
We would love to assist you in the current situation with all the above points, and our support person has already sent you an email about this. Therefore, I would suggest installing our app again and allowing our support team to work side-by-side with you to sort out any issues you face. :)
Update#1 - We would LOVE to help you out with sorting any issues you face, but in order to do that you have to allow us to assist you.
Our support team has contacted you via email, so we would really appreciate if you could reply us back and allow us to win your trust back!
Easy to install and Easy to use. Fully Effective Marketing Tool. We are very excited about using this app and confident it will help us reach our goals.
I just installed this app and are waiting to get the result. Hope to get good result, support always
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Scam : advertised 14 day trial
upon installing wants a NON REFUNDABLE payment upfront
Scam : advertised 14 day trial
upon installing wants a NON REFUNDABLE payment upfront
Scam : advertised 14 day trial
upon installing wants a NON REFUNDABLE payment upfront
Hi, We have checked your account and confirm that you did not authorize the App. We confirm that no charges have been sent to your account. Our support team has sent an email to you as well in this regard. Please reply to us so that we can address your concerns.
good app it helps so much with conversion!!
so many sales are lost from cart abandonment, it's great to see the customers return to their carts.
Love the customer support from this application. They were really nice and supportive i apprecaite that.
I just set it up and it was easy, and a great dashboard. It appears to be great!
So far so good!
I will come back and let you know how it does!!!
Thanks!!!!!
Very good app! Performs recovery-based sales analysis
Amazing team!!! Thanks, help me with some translations!! the best for sure