Reviews (1,178)

Overall rating
4.8
Counts per rating level
  • 84% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to recover abandoned carts and boost conversion rates. They praise its easy installation and user-friendly interface, making it accessible for all technical skill levels. Exceptional customer support, particularly from staff members like Kate and Ross, is frequently highlighted for their responsiveness and helpfulness. Key features such as live chat support and customizable email sequences further enhance its functionality, contributing to its effectiveness in improving e-commerce operations.

May 21, 2024

I love how quickly I received a chat message offering to help, now lets wait and see the out come with the assistance.

Ink Beetle
United States
5 months using the app
Care Cart replied May 23, 2024

Thank you for your feedback. We are glad that our 24/7 live support team helped you with the quick setup. We wish you the best of luck with the app, and if you face any issues, feel free to reach out to our live support team. 😇

January 12, 2024

Very direct and effective chat service, explanations to questions are clear and direct and this is very much appreciated.
The only thing I can say or recommend to further improve the service is to add different languages so that everyone can make the best use of the app.
Thank you.

SizeLux
Sweden
8 months using the app
Care Cart replied January 19, 2024

Thank you for the honest feedback. The language translation feature is already in our roadmap, it will be available in future releases.

Edited November 21, 2018

Looks like a great app so far.Takes a little getting used to though, a little complicated at first. I am not sure if it works yet though and I wish I could send emails to people who have already have abandoned their carts. I might be able to just dont know how to work it. Still new at it.

Modern discoverys
United States
Over 4 years using the app
October 1, 2019

Care Cart's customer service has been excellent. They are very responsive and helpful and work with me to fix the issue.

HFI Marketplace
United States
Over 4 years using the app
Care Cart replied October 9, 2019

Thank you so much for the review! Our customer care team is always here to help👍

Edited December 25, 2018

Excellent Product & Service!! I really recommend to anyone who don't want to be abandoned your customer cart.

LURE JAPAN
United Kingdom
Over 4 years using the app
November 27, 2018

Just downloaded and so far seems pretty easy to use. Hopefully it helps us moving forward. Saw that we had one cart left today, we'll see what happens

Loan USA
United States
Almost 4 years using the app
December 22, 2018

I like this app because it gives me insight on to what could have been and how to recover the sales that have been lost.

OakwoodStreet
United States
Over 2 years using the app
Edited February 4, 2019

belle application, je viens de la découvrir, elle semble complète au moins aussi complète que celle payante

SLEEP ME
France
Over 2 years using the app
March 3, 2018

Actually very good for being a free app

Weebheaven
Portugal
Over 1 year using the app
December 31, 2018

Just started using this app today hopefully it will help me recover a lot of cart amendments that I have been having recently. Very easy to use and its simple to understand.

THE JEFF JACKSON STORY
United States
Over 1 year using the app