Reviews (1,181)

Overall rating
4.8
Counts per rating level
  • 84% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective recovery of abandoned carts and boosting conversion rates. They appreciate its user-friendly interface, seamless integration, and features like recovery emails and discount options. The live chat support and responsive customer service team are also praised for their prompt assistance in setup and issue resolution, significantly enhancing e-commerce operations.

Edited March 12, 2018

Stopped working after 1 week, I have so many abandoned carts
Had to switch to another app since this one doesn't work anymore

Shopuim
United States
About 1 month using the app
June 16, 2020

useless app and poor customer care support..it is not working properly....after uninstallation of this app my shopify abandoned cart is not working

GOFITFASHION
India
17 days using the app
Care Cart replied June 17, 2020

UPDATE: CareCart as a third party app, provides enhanced functionality of abandoned carts tracking which you won't get in Shopify admin panel because Shopify only keeps a ...

November 15, 2018

I installed this app and set the campaign for 10 days without checking the result. Once I checked it, it didn't work at all. No email sent out. I contact the staff. He replied my email with template, didn't answer my question but it seem like it's working, some email was sent out. I waited for few days to see the result. No one open the email at all because all of emails is junk mail while I used ...

23Thanwa
France
13 days using the app
September 6, 2019

One of the worst apps I have ever used. Collected email, customer went to checkout and this app did not mind to send automatic email. As I see in instruction it tells that this app sends emails AUTOMATICALLY. I dont know what are you trying to fool, but your app is like dust - useless. Better delete this app

YESkiddy
Lithuania
5 days using the app
Care Cart replied September 11, 2019

We apologize for the inconvenience it has caused.

Here’s what exactly has happened in your case. When you installed the app it has 2 hours default cart abandonment timer ( ...

October 19, 2022

Terrible app. I've tested it personally with many different email addresses, and it only sent 1 email instead of 12. Avoid at all costs. Smells like fraud.

Galileo FX
Italy
5 days using the app
Care Cart replied October 19, 2022

We sincerely apologize for your inconvenience.

However, after looking at your stats, we found no issue, and a total of 725 emails have been sent and around 395 carts have ...

October 17, 2020

The app is too slow, it is very difficult to know how it works. Do not see any tutorial or video in the app

DASOCKS
United States
2 days using the app
Care Cart replied October 18, 2020

We apologize for the inconvenience. Getting started guide, help articles and video links are available on the main dashboard of the app. As the store is not live yet and ...

May 8, 2018

So far I've had 6 abandoned carts yet nothing is happening, nothing sent to these customers. annoyed. www.wolvemafia.com

Wolve Mafia
United States
About 20 hours using the app
May 22, 2018

This thing does not seem to work at all. I mean, what the secret to getting it to do something? I installed this more than 8hrs ago. This morning i had a cart abandoned and no email was sent. Even in the stats is shows that this person was never sent an email??????

Gearbuyz
United States
About 19 hours using the app
January 27, 2019

this app has added popup on my cart page which i don't want, i have tried to open this app soo many times, but its not loading, :( what's why i had to remove this app

Inspiretrendz.com
United States
About 13 hours using the app
Care Cart replied March 18, 2019

I am extremely sorry to know about your experience with our app, however, please note that the popup you referred to can be turned on/off within your Carecart settings.
...

September 27, 2022

This app really doesn't work, their abandoned cart feature doesn't work, and seriously slows down the site speed and collects my customer info indiscriminately. Now the abandoned orders in the shopify background and the data entering the checkout process are all missing, even if you uninstall it, it cannot be recovered.

Vebst
United States
About 11 hours using the app
Care Cart replied September 27, 2022

We are really sorry for the inconvenience you faced. After reviewing your case we have found that the app was installed into your store for only a few hours while we provide ...