Reviews (22)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its effective cart abandonment strategies, noting significant increases in sales and revenue recovery. Its integration with email, SMS, and Facebook Messenger provides a user-friendly retargeting solution. Merchants appreciate the ease of campaign management and the detailed reporting metrics that enhance customer engagement. The customer support team is also praised for being responsive and helpful in multiple languages, ensuring a high return on investment.
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a bit expensive in compare to similar sms apps out there. even tough expensive , sms works well.....
Great app for recovering abandoned carts. You can use email, SMS, and Facebook messenger. My only criticism was the cost of the old program ($49 pus 3.5% of sales), but with their new program that should go down significantly.
User beware. This company has purposefully left us on an outdated plan and upgraded our plan on that old system without our permission. We have ended up paying above 50c per text message recently. Because they have been charging us per email and not per SMS. They refuse to refund the money thus far. There are better alternatives such as Klaviyo sms. Which you can properly segment and create more advanced audiences on. Their attribution model is also misleading. I am not 100% sure how they calculate it but you should really compare it to your google analytics source / medium. As their in built attribution was 6x higher than Analytics last click. Beware.
Hi Michael,
I’m sorry to hear about the negative experience you’ve had with our platform.
Indeed, your plan wasn't fitting your needs and as soon as you raised the matter, we promptly moved your account to a better fit as we have different plans available.
Carts Guru’s SMS technology is better than Klaviyo's and has the same segmentation possibilities. I’ll be more than happy to walk you through them. Our SMS rates are also lower than other Saas companies.
Regarding the attribution model, we use the last standard in the marketing automation sector: 30 days after the reception of an SMS/opening of an email.
As you are using different marketing automation platforms depending on the channel, it's perfectly normal that revenues don't match with your Google Analytics.
I hope we can make you change your mind about our platform soon! Please don’t hesitate to get in contact with us at contact@carts.guru, or chat with us in the app.
Excellent! We were completely swamped during the Holiday season and wanted to upgrade our cart abandonment strategy but were a small company and did not have time to do all of the things we wanted. Carts guru met with us for 15 mins, listened to our strategy, and did all of the leg work themselves. We have tried a lot of cart abandonment tools on our Shopify website, for email - and especially text - this is a must have to increase revenue!
The SMS feature has helped recover a fair amount of abandoned carts. Nice feature to our shop. Thanks.
I am very pleased, working well, easy to set up and easy to use and perfect help desk.
Thank you, I will keep using
Carts Guru has helped recover so many abandoned carts for all our clients. It's one of the apps that we always use from day 1, and I recommend it to everyone interested in selling on Shopify. Plus, Matt has been great at helping get everything setup and running well.
I use this app to launch my online store and i am super excited with the results. Thanks Sebastiano you made the process sooooo easy.
Thank you so much for taking the time to leave us a 5 star rating and all the best with your new online store!
Great App, definitely worth the investment. This app has multiple features and makes up for more than a few apps
Great service. The guys walked me through the entire setup and I'm already seeing some big numbers in terms of revenue recovered. Highly highly recommend.