Reviews (117)

Overall rating
Counts per rating level
  • 79% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its effective retargeting capabilities, which help recover abandoned carts and increase sales. It seamlessly integrates email, SMS, and Facebook Messenger marketing, and offers valuable reporting metrics. Merchants commend the responsive customer service, useful pre-made templates, and exit widget. The SMS marketing feature is particularly praised for its high return on investment. Merchants report immediate increases in return traffic and orders, and find the pricing reasonable for the provided features.

May 29, 2019

Solid app, really helpful to increase ones roi. Found a few minor bugs but their team sorted everything out swiftly

Ted Valè
United Kingdom
Over 1 year using the app
July 9, 2020

je viens d'installer l'application et j'ai pu être guidée par Beatrice pour la création de mes campagnes. Les fonctionnalités sont très intéressantes et le service support est très bien. Le prix prix est aussi très intéressant.

B Lovely
Over 1 year using the app
Edited April 9, 2019

Good app so far. Simple interface makes it easy to navigate to the tabs I need. The system is straightforward, set rules and Cart Guru takes care of the activity.
Update: Had some problems at first getting the rules set. Worked with Leo on their team and he's helping me get through it. Also had a chat with Ivi their customer success manager and she's helping create templates and strategies to test. They take good care of their customers.

Over 1 year using the app
Carts Guru replied April 3, 2019

Hello Andre,

We take customers feedback very seriously and we are sorry to hear you have had issues with the app.

We are here to help, our technical team is looking into why we don’t get the visitors language information from your website.

In the meantime, we had a look at your account and found an error in the way you set up your retargeting conditions which is the reason why we didn’t retarget any of your abandoned carts. But don’t worry, our customer success team have set up your retargeting strategy to make it work from now on.

Regarding your questions on Facebook Ads, you can set up the pixel properties directly in carts guru ( -> Facebook ads settings) or manually on your website. We have just checked your website, and we can confirm that only one pixel is triggered.

We are more than willing to extend your trial for 10 more days.
We will be in touch by the end of the day,


Carts Guru Team

March 5, 2021

I'm new to this app, but so far it looks pretty good. Very good support. I would like to see some changes in the workflow editor options, but other than that it seems pretty nice.

Vivere Republic
United States
Over 1 year using the app
Carts Guru replied March 10, 2021

Hi there! Thanks for your review and feedback, we really appreciate it. We're actually working right now on making some changes to the workflow editor. We hope to launch them very soon :)

Edited July 2, 2019

My abandon cart rate recovery was decreasing. I'm excited to use the text and messenger feature and review my rates after 30 days. This is a game changer it's like 3 apps in 1.

United States
Over 1 year using the app
Edited March 19, 2020

So very happy with the support and functionality of CG!! Their responsiveness and forward thinking makes a HUGE difference!! Thank you Carts Gurus!

Shoppe with Shawn
United States
Over 1 year using the app
June 5, 2019

Carts Guru is a great app for retargeting. Saves a lot of abandoned carts, and more than pays for itself if you're doing any kind of volume.

United States
Over 1 year using the app
February 19, 2021

great!!!!! really easy to work with I'm glad I found that app thank you very much for easy sms retargeting !!!
About 1 year using the app
Carts Guru replied March 10, 2021

Hi there! Thanks so much for your review and feedback. Glad to hear you're enjoying the app :)

December 13, 2018

I wasn't sure about how I was getting priced and if I had optimal settings, so I hit up the chat, and Florent from Spain skyped me and helped me make sure all my settings were optimal for what I was trying to accomplish. Mainly, making sure I'm not being too intrusive to my customers while trying to capture upwards of 25% of lost sales.

TLM Research
United States
About 1 year using the app
July 30, 2018

Great company to work with, Matt really went above and beyond to help get things set up. Thank you for all your help, and looking forward to working more with them.

United States
About 1 year using the app