Carts Guru , 117 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its effective retargeting capabilities, which help recover abandoned carts and increase sales. It seamlessly integrates email, SMS, and Facebook Messenger marketing, and offers valuable reporting metrics. Merchants commend the responsive customer service, useful pre-made templates, and exit widget. The SMS marketing feature is particularly praised for its high return on investment. Merchants report immediate increases in return traffic and orders, and find the pricing reasonable for the provided features.
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A++++++++++++++++++++++++++++++ good support with this app, cant wait to use this more often. Thanks!!
great app! easy to navigate. lots of made for you templates. the best one i've found so far. will continue to use.
Perfect App to recover abandoned carts with multicanal. Very good support, they contact you to do the first setup
I Love Carts Guru. This is the absolute best app. It helped us make more money every month by capturing hundreds of lost shopping carts. Great customer service, and super easy to install. Thanks Guys.
great app works as advertised just tweak some of the settings and you are good to go! Definitely recommend
IF YOU ARE LOOKING FOR A GREAT APP, THIS IS IT! INCREASES SALES AND MAKES BUSINESS EASY. DEF RECOMMEND.
Helping our customers save time and increase their sales makes us SO happy! Thanks so much for the review.
Great app when it works. I wonder when they'll ever address the numerous "api error" messages that always pop up
Awesome features - need to use a bit more to get more familiar but will get there. Thanks Carts Guru
free up to 300 contacts
- including everyone who signs up on your website (if they open your emails or not, or if they never visit you again, they are counted as 1 of your 300 contacts).
Including all bogus/fake accounts (Shopify stores get tons of those - look at your customers' list)
Also includes any in-person sale - even if all the customer did was use his credit card to make a $5 in-person purchase, and you never collected ANY of his personal information. He too is counted as 1 of your 300 contacts for Carts Guru!
I just did a monthly clean up of spam customers, I have less than 300 "real" customers WITH a store account, yet Catrs Guru says I'm over my 300 limit. Account locked, they want money.
No way. What will be next if I decide to pay? Looking for a better app.
Thanks for your feedback and we’re sorry you feel this way.
It’s important to understand that Carts Guru calculates each user’s contact list by simply adding up any contact with either an email address or a mobile phone number connected to their name.
Each Carts Guru user is responsible for creating and editing his/her own contact list. Users can add new contacts, bulk-delete contacts, or modify existing contacts - it’s completely flexible.
Our pricing system is fully transparent and can be viewed on the pricing page on our website: www.carts.guru/pricing
When you initially sync your contact list with Carts Guru you have two options as Shopify customer. You can either:
Synchronize contacts with your Shopify store. You can sync contacts you’ve acquired over the last week, month or year - the date range is entirely up to you.
Or, you can manually upload a CSV file of contacts you wish to import. While this option may take more time, it allows you more control over your list and works better for someone trying to stay under the “free under 300 contacts” mark.
After these initial syncs, Carts Guru will automatically upload the contact details of new customers who register their details in your Shopify store. These contact details will be used by Carts Guru to send campaigns you design (cart retargeting, browse abandonment, win-back etc).
It is up to you to monitor these new additions to your list and delete any contacts you don’t want.
If you have any further questions or need any help onboarding, you can book a meeting with an account manager - bit.ly/2SF2qqs
We hope this cleared up any confusion.
All the best,
The Carts Guru team
The app has a lot of bugs, I didn't like the customer service, there are better alternatives than this app
Hello! We have reviewed our customer service records and we are sorry but we can't find any trace of communication sent to our support service regarding your account. We'll be happy to answer your questions and solve your bugs if you let us know the issues you had. Please reach out at contact@carts.guru or chat with us in the app. Thanks!