Reviews (224)

Overall rating
4.8
Counts per rating level
  • 96% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this platform for its user-friendly interface and efficient automation in managing chargebacks, significantly reducing the time needed to handle disputes. Many report an improved success rate in disputed chargebacks due to the detailed responses generated. The customer support team, including members like Joyce, Boaz, and Mariane, is frequently praised for their responsiveness and expertise. Additionally, the platform offers comprehensive analytics that provide insights into chargeback trends and is noted for its cost-effectiveness and professional service.

March 28, 2022

This app is a must have for your store. We have saved so much time from handling customer disputes. We have seen a good success rate for disputes too!

Instastyled | Online Fashion Free Shipping Clothing, Dresses, Tops, Shoes
China
10 months using the app
Chargeflow, Inc. replied April 11, 2022

Thank so much for your feedback. We appreciate you as our customer and hope every store will enjoy using Chargeflow like you did so far. Great to hear you are satisfied with the success rate and we would love to continue serving you.

June 10, 2022

Great help very detailed and iniative. I had a great time talking to them. Hope for them to solve my disputes successfully

ComfyFins
Singapore
10 months using the app
Chargeflow, Inc. replied August 2, 2022

Thanks for leaving your thoughts!
We're on the same boat with you - doing all we can in order to win your chargebacks and recover your lost money.

April 5, 2023

Very helpful, I had a conversation with Mariane and to be honest she was very kind and professional in her replies, if you have chargbacks or hight risk orders and you need a professional team to look after your orders to make sure it's safe then you should definitely give them a try!!

SplashBerrys
United States
10 months using the app
Chargeflow, Inc. replied April 18, 2023

Thanks for your kind words!

Fraud transactions are definitely frustrating.
We help you avoid them, as well as fight those which will become chargebacks on your behalf with our hands-off tech-solution.

June 14, 2022

First of all, the customer support is fantastic. So glad that their customer service is still a real human, it's so rare these days. Their employees are knowledgeable, courteous, and go the extra mile to assist you. So professional!
Second, the app is intuitive. So it was easy to use and so easy to set up.
Third, this company has lifted a huge weight off our shoulders by handling inquiries, claims, and disputes. The number of times Charge flow saved us from customers using chargeback as a way to get free stuff.
Highly recommended app for anyone who deals with online payments on this platform.

Sohnne Inc.
United States
10 months using the app
Chargeflow, Inc. replied August 2, 2022

Thanks so much for your kind words!
Along with our developed AI, we make sure our human resources are at the top, in order to serve our merchants appropriately.

September 12, 2022

Chargeflow is literally amazing. The people working for this company are extremely nice and helpful. Best part is their service and how they charge for their services. They take so much stress away from us with the chargebacks as they do everything for you. Absolutely incredible!!

HighPeakCo
United States
10 months using the app
Chargeflow, Inc. replied September 19, 2022

Thanks, we appreciate your great review!
Focusing on a few tasks only is crucial for growing a business, and our task is to make sure the chargebacks chore will no longer be on your to-do list.

June 26, 2022

I used this app because recently I have been getting a lot of chargebacks. The team was able to assist me for sure. The are willing to help & have great service!

Passé NY
United States
10 months using the app
Chargeflow, Inc. replied July 19, 2022

Thank you so much!
Our mission is to be of absolute assistance in fighting those chargebacks for merchants from A to Z.

March 13, 2023

Awesome customer service, they help you gather the necessary information for the best chance possible to win your case, they have been able to answer any questions around chargebacks i've had...they've also gave me tips on handling the chargeback directly with the customer and tips on how to stay in front of chargebacks....10 out of 10 recommend

Trillest Co
United States
9 months using the app
Chargeflow, Inc. replied March 20, 2023

Thanks for you worm words!

Tens of thousand of submitted evidence had built our expertise in the entire chargeback field, in order try the best to avoid them, but to be prepared to handle them once they occur.

We're always here with our human live service, anytime:)

November 29, 2022

Researched and interviewed many different chargeback services, and found that many of them are lacking the core features that Chargeflow has integrated into their app. They automate the data pulling, build out and submit each chargeback, and even have dedicated support agents managing all this for you, I really couldn't believe it until using them for over 4 months now. The amazing part is, they only charge you based on winning the chargeback, so they are aligned to do the best job possible. The team is friendly and amazing to work with also! Highly recommend.

Vinia
United States
9 months using the app
Chargeflow, Inc. replied December 26, 2022

Thank you so much for your great review!
Being past-merchants ourselves, we understand this underbelly part of businesses, and thus do the best to provide the finest service we can.

September 7, 2022

Chargeflow has been helpful in fighting our disputes, and winning us cases which are time-consuming and complex. The team are helpful and polite and always available to answer any queries.

Kick Game
United Kingdom
8 months using the app
Chargeflow, Inc. replied September 19, 2022

Thanks for you kind words!
We do our best to leverage our expertise and experience for saving you precious time and money.

August 9, 2022

Easy dashboard, amazing customer support. It simplified our work in terms of replying manually to each chargeback.

VIOSSI
United States
8 months using the app
Chargeflow, Inc. replied August 10, 2022

Thanks for your feedback!
You, as a business man, have so many chores you need to focus on. Now, responding to chargebacks will not be on your list.