Overall rating
4.7
Counts per rating level
  • 97% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its efficient chargeback management, noting increased win rates and significant fund recovery. They appreciate its user-friendly interface, automation, and comprehensive chargeback handling. The support team is commended for their professionalism and quick responses. The unique billing model, charging based on dispute win rates, is seen as a positive. The app's ability to handle disputes for both physical and digital goods and track every case is also praised. It's considered a must-have for e-commerce businesses dealing with chargebacks.

November 22, 2022

Good service!! There went above a beyond with helping me they made me feel like i mattered great service.

odverto
United States
28 days using the app
Chargeflow, Inc. replied November 28, 2022

Hey there! Thank you so much for your great review!
We wish you the best of luck with your new business!

- Boaz

April 17, 2023

The best app to secure your assets! highly recommended!! Amazing costumer service, easy to install, great communication, knowledgeable team!

My Balance
United States
25 days using the app
Chargeflow, Inc. replied April 19, 2023

Thanks for your warm words!

You will always find or live support to assist you with any need or query.
Our automated solution will continue to work incessantly, allowing you to grow your business without worrying about chargebacks any more!

January 6, 2022

Setup was lightning fast lol - Ariel was also quick to help and offer advice - testing this out on my new store next week - let's go!

The Pano Mirror
United States
21 days using the app
Chargeflow, Inc. replied January 23, 2022

We're glad you like our service! Thanks for the honest words.

August 15, 2022

The service behind this app is really well done I highly recommend it if you deal with frequent chargebacks!

Aftershock
Australia
15 days using the app
Chargeflow, Inc. replied August 16, 2022

Thanks so much!
Naturally business grow and it comes along with chargebacks, so we want to make sure they are dealt with with maximum professionalism.

February 17, 2022

Thisapp handles chargebacks much better than Disputifer (another app that I don't recommend which breaks your cart page for some reason). Chargeflow has an actual human digging deep to make sure the answer is thorough as possible.

Diamond Art Club
United States
15 days using the app
Chargeflow, Inc. replied February 22, 2022

Thank you so much for your wonderful review! We're glad to have you as a customer. As you know, we're here 24/7 for any inquiry you might have.

September 21, 2022

I used this to manage all my chargebacks across all providers and keep everything in one location. Very easy to use.

SIO Beauty
United States
14 days using the app
Chargeflow, Inc. replied September 22, 2022

Thanks for your kind feedback!
We do our best to integrate with any platform and payment processors out there, in order to provide full coverage for your online orders.

April 12, 2023

Chargeflow is an amazing app. It takes all stress away from dealing manually with the chargebacks. Gathering the correct information to dispute the case takes a lot of time and they do everything for you, that's a fantastic service.

Moon Dance Charms
Netherlands
9 days using the app
Chargeflow, Inc. replied April 18, 2023

Thank you so much for your great feedback!

Indeed, in order for an evidence to be compelling, it must be professionally comprehensive. This can be done with the best AI technology and our well-experienced expertise, which aims to save you time & money:)

March 10, 2023

Maria was absolutely wonderful to chat with. It was a REAL person behind the customer service and she was able to help me confirm multiple things. We have yet to see if the program will help with chargebacks as we just submitted one... however, the evidence is in our favor, thus far, and we are expecting a positive result.
It's truly MIND boggling what people will do to get money back for a product they received. We are dealing with a customer who stated they did not receive their package TWICE... living in a gated community. GEO scans show that their package was delivered TWICE... meaning, they not only got the product TWICE, but they made a claim with the Carrier AND did a chargeback! So dubious and should be punishable by law as fraudulent! UGH
Hope Chargeflow will work!

Creating Perfume
United States
7 days using the app
Chargeflow, Inc. replied March 20, 2023

Hey, thanks for your great feedback:)

Indeed, chargebacks can be very frustrating, as the majority of them are coming from fraudsters unfortunately.

The best way to fight back is to spend the minimum amount of time & money in order to win and recover your lost money, and simultaneously allowing you to focus on growing your business without worrying about disputes.

June 9, 2022

So far, the communication between their team and our team has been phenomenal. The setup was very quick and minimal steps to get up and running. It is a major weight off our shoulders to have the services that they provide. We have been combating the customer abuse of chargebacks, and this is the solution we were looking for. Highly recommended.

babyfirst Store
United States
6 days using the app
Chargeflow, Inc. replied August 21, 2022

Thanks for your honest feedback!
We do our best to make the entire operation as seamless as possible, allowing you to quickly get back to your business knowing you have the chargebacks chore fully covered.

July 20, 2022

I’m a new customer to this app . I had some questions & they reached out immediately to schedule a zoom call to answer all my questions. 5/5 this company is very hands on , can’t wait to start winning these chargebacks .

Glamour Me Hair
United States
6 days using the app
Chargeflow, Inc. replied August 10, 2022

Thank you for your feedback!
We don't wish anyone to get chargebacks, but once they appear - we're here to fully handle them on behalf of you and answer all your queries.