Zapiet ‑ Pickup + Delivery , 1,428 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants find this app beneficial for managing local delivery and pickup services, with features allowing customers to select shipping type and date. It's especially useful for businesses with multiple locations and varied order services. The app is praised for its flexibility, efficiency, and specific pick-up and delivery scheduling. Merchants appreciate the responsive customer service, with developer-level knowledge and a proactive approach to problem-solving. Regular updates ensure smooth functionality and improved customer satisfaction.
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Best thing about this app is the support. These guys want you to be successfull and care about the customer. Pre sales, they listened to every question I had and walked me trough my product integration. Clean app. Easy to use. Gets the job done and was developed well.
Hi there,
Thank you for such a great review!
Our team takes pride in our work and genuinely wants all of our customers to succeed!
We are glad you got the support needed and that we managed to guide you through with your product integration with our Store Pickup + Delivery app.
Please reach out to us if you require further assistance in future!
Kindest regards,
Krystabel
Loved the personnel working with Zapiet. They were very helpful to get the store pickup and delivery set up.
Hi there,
Thank you for you kind words...it was lovely chatting with you and I'm so glad to have been able to help you get your store set up with our app!
If you have any other questions down the road, please do not hesitate to send us a message.
Thanks,
Jessica
When I click on Store pickup on Checkout, the price for Delivery is still charge. Hope to solve this issue ASAP
I had problem with with app, to make working, it wasnt display in checkout wrote to support, nobody answer 7 days.
Hey Foodin Market,
Thanks so much for taking the time to leave your review. Looking at all of our support logs and communication channels we have no record of you attempting to contact us for support.
Although we are currently experiencing a large number of support requests we still aim to respond to all queries in under 24 hours. We would never leave you without an answer for over 7 days. Especially at such a critical time for merchants.
We would love for you to use our app and are on standby ready to help with any issues that you are having. If you can please contact us on support@zapiet.com we will get back to you immediately.
Kindest regards,
Andy
very comprehensive pickup and delivery options. super helpful staff -- Jessica has been fantastic in solving my problems.
Hi Ivy,
Thank you very much for your kind words & review.
It was my pleasure helping you today with our Store Pickup + Delivery app.
If you have any other questions or need any further assistance, please do not hesitate to send a message.
Cheers,
Jessica
Super useful for navigating customers so they know when their delivery is due and what day. I had some issues but lisa was so helpful, the online chat is really good
Hi there,
Thank you for the lovely words. It was an absolute pleasure to meet you in the live chat. Should you have any further questions, we would be more than happy to hear from you!
Best regards,
Lisa
The app would be great if I could get a minor item fixed, as I am a store owner not a computer expert. I requested support on Monday and it is now Friday and still no response. Meanwhile my free trial is whittling away and I have lost all the sales from this week.
I would give zero stars if I could. Worst customer experience ever. I have sent emails and left phone messages. I want you to remove ALL of the code that was entered. You finally responded after I requested that a Shopify agent contact you, "Confirmation that all our assets have been removed from your theme." But that's not true, you still have coding on my cart template page and I am not sure what all I have to remove. I cannot move forward with bringing our shop online until this is fixed. This is the fifth day that I've been working on this. Just got a canned response email from you that says, "The moment you uninstalled the app you should have received an automated email from me containing the exact steps required to remove our widget from your shopping cart page. It's as simple as removing {% include "storepickup" %} from your theme.liquid file." First of all, I never received this automated email after I uninstalled the app and secondly, this advice did nothing to help me remove your coding. Now I will have to hire a Shopify Expert to help me. Very poor customer service. I do not recommend this app.
Hey E’s Florals,
I’m Andy the Founder of Zapiet. I want to sincerely apologise for the issues you have experienced. We have been inundated recently with support requests as merchants around the globe quickly switch to pickup/delivery first commerce in response to the COVID-19 crisis. We are rapidly scaling our support team to keep up with demand resulting in us being able to respond to all of your queries within a handful of hours, far faster than expected of any Shopify developer at this time.
The code that you mentioned in your review has zero impact on your store and you unfortunately removed our access to the store to be able to assist you. We would never insist that you hire a Shopify Export to solve issues on your store created by our app.
If you are wondering why we can not automate the removal of our code, it’s because of technical restriction with Shopify. The method of providing an automated uninstall has a strange knock on effect of allowing customers to checkout without selecting a delivery/pickup date or time. When Shopify roll out "App Sections" later this year we will be able to automate this.
I would love to help get you up and running, as i'm sure once your store is configured correctly with our app you will find it of great value.
I'm looking forward to speaking with soon :)
Andy Cargill
Founder of Zapiet
We developed a platform to quickly provide services to our region with prepared meals to face the COVID crisis. We had a few problems at first with the integration of this app (mainly due to our selected theme), but the Zapiet staff were quick and (4 out of 5) reliable to provide us with answers (if you can get your hands on Stephane - great guy!). We had deadlines to meet and they were a bit tight with meeting them, we had to give a few extra pushes - it seems there were also very busy on their side. All in all, things worked out great, deadlines were meat - with a few drop of sweat - and the functionalities are all working just fine! Thanks guys!
Cette application est vraiment géniale et répond parfaitement à mes besoins. Ça vaut bien plus le coup, plutôt que d'upgrade son abonnement Shopify. en plus le SAV est hyper réactif, mention spéciale à Jessica qui m'a dépannée super rapidement ! Je recommande vivement :-)
Merci pour vos aimables paroles et une merveilleuse revue.
Si vous avez d'autres questions, n'hésitez pas à nous envoyer un message.
Bien à vous,
Jessica