Reviews (1,699)

Overall rating
4.8
Counts per rating level
  • 90% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its robust management of shipping, local delivery, and in-store pickup options. It is praised for its flexibility, customization, and reliable performance, particularly in scheduling. Exceptional customer support is frequently highlighted, with quick and effective resolutions. The app is user-friendly, integrates well with Shopify and other apps, and is valued for its enduring reliability in the ecommerce space.

March 29, 2023

This was the worst app experience I've ever had. I asked the support team about if the app will accommodate my issue before completing installation. My issue was related to multiple shopify locations. I wanted to allow customers to purchase online and pick up at whichever location they preferred regardless of where the inventory was located and to eliminate the double charge for shipping from ...

Valia Honolulu
United States
4 months using the app
Zapiet replied March 30, 2023

Hi there,

Thank you so much for taking the time to provide feedback on the App Store! We really appreciate your honest opinion as it helps us to improve our product for our ...

November 21, 2020

This is our first year using OnFleet w/ Zapiet integration for our NYC Christmas Tree Delivery service - total game changer! The teams have been very helpful customizing the platforms to work together in a way that meets our needs. Highly recommend!

Tyler's Trees
United States
4 months using the app
Zapiet replied November 24, 2020

Hey guys,

Thank you so much for leaving a positive review.

I am delighted to hear that our app was a game changer for your business.
I look forward to working with you in the ...

August 7, 2020

I'm getting to l used to all the functionality of the app but the best part of it is the amazing customer support. Jayne is amazing and gets the job done.

Pepperstop
Canada
4 months using the app
February 15, 2024

I had tried other delivery apps in the past but I decided to commit to Zapiet because it seemed to be the most professional option.

Now I'm extremely happy to have made that decision. There was a small issue with an email notification that I wasn't getting on my tests, so I contacted Zapiet support and not only did they help me fix the issue, but they also helped with other set-ups that I had ...

La Tarta de Quesos
Mexico
5 days using the app
Zapiet replied February 19, 2024

Hi Fernando,

Thank you for taking the time to leave such a lovely review and for choosing our Zapiet - Pickup + Delivery app!

It was my pleasure assisting you with the ...

December 28, 2020

We've had some issues with the app integrating with our template but I it is the best one i've used thus far for pickup and delivery. I'd give 5 STARS to customer service (particularly Stephanie) who respond quickly and do their best to help even when issues haven't been 100% the apps fault.

Roadside Blooms
United States
4 months using the app
Zapiet replied December 29, 2020

Hi there,

It truly was my pleasure to assist you :)

Our team is always happy when we can make a positive impact for our merchants! Happy Holidays!

Steph

April 23, 2020

Unfortunally this app is very unstable. Three times in 3 weeks their app has been down, which made it impossible for customer to buy anything on our webpage... There is also no 24h Support, so when the app is down, you can just wait and hope. Sorry, you lost me as customer

Lani Online Shop
Germany
4 months using the app
Zapiet replied April 23, 2020

Hi Lani,

It's Andy here the Founder of Zapiet. I just wanted to express my sincerest apologies for the issues you have faced recently whilst using the app. Our infrastructure ...

January 23, 2019

Very bad customer services still waiting for a respond and nothing. I dont know why they don't answer in the chat

Go Get It Fit
United States
4 months using the app
Edited October 25, 2018

Fantastic app. Staff is very nice and helps you little changes for your preference. Very good for local delivery..

FitBitesLLC
United States
4 days using the app
June 25, 2021

Great customer service. Klaudia took over and helped me solved an issue that is not relating to their app. I appreciate her a lot

Bon Beignet
United States
4 days using the app
Zapiet replied June 25, 2021

Hi Ken,

Thanks for the lovely review! I'm glad that I was able to help you out with your issue. We're here if you need anything else!

Cheers,

Klaudia

January 17, 2024

Overpriced, their app doesn't work, and it takes days to hear back from anyone when using their "live chat"

Hazel Sky Online
United States
4 months using the app
Zapiet replied January 19, 2024

Hello Brandon,

Thank you for taking the time to share your feedback, and I'm genuinely sorry to learn that your experience with our app did not meet your expectations. I ...