Zapiet ‑ Pickup + Delivery , 1,423 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for managing local delivery and pickup services. It integrates seamlessly with Shopify and other tools, offering features like shipping type and date selection. The customer support is praised for their quick, technical, and proactive problem-solving, available 7 days a week. The app is considered well-priced for its value, enabling businesses to offer in-store pickup even when deliveries are off. Regular updates ensure its efficiency.
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We had some trouble using this app at first but this was several years ago and the app developers have gone above and beyond to help us since. They respond very quickly and are extremely helpful and knowledgable taking the time to really look through your needs and help apply the necessary fixes where they need to go. We are so impressed and love using this app. Highly recommend if your shop needs a pick up and shipping option!
Hi Roxanne,
Thank you so much for your kind updated review.
I am delighted to hear that you have had a great experience with our Zapiet - Pickup + Delivery app over the last few years.
If you have any other questions or need any further assistance, please do not hesitate to reach out.
Kind regards,
Ronan
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* POST COVID-LOCKDOWN UPDATE - SEPT 2020 *
Hi Meet The Source,
Thanks so much for your feedback! I'm truly sorry for the poor experience you had back in May.
As i'm sure you can imagine demand for our app skyrocketed exponentially this year. We certainly struggled to keep up both technically and on the support front as we just wasn't prepared.
We have since grown our team and have implemented a huge number of process and technical improvements. As you will see from our recent reviews we have successfully scaled and are back on top form.
I have documented the improvements we made at length in this blog article: https://www.zapiet.com/post/surviving-the-pickup-ocalypse.
I'd be more than happy to personally hop on the phone with you anytime to help get you setup and clear up any questions you may have about the app or our business.
I hope to hear from you soon :)
All the best!
Andy Cargill
Founder of Zapiet
Great app and even greater team here to help very fast, finding fitted solutions to each problems. Worth the spending !
Hi Tom,
It was a pleasure assisting you today with your store and finding the best solution for you guys 🙏🏻 Please do not hesitate to reach out down the road should you need any assistance. We are always happy to help in any way we can ✨
Best,
Maria
Very impressed. Really customisable, great support. We were able to spin up a local delivery service in urgent times very quickly. Lifesaver!
This app is great for customers to choose if they want to go to our store and pick up their order or have it shipped. The back office is easy to use and navigate. Customer service has always been quick and helpful, thankfully!
Works great! We have 3 stores and this app solves the issue of customers unwittingly choosing the in-store pickup option by default. Andrew is amazingly responsive. Thank you!!!
Coming to the end of our free trial is was an easy decision to keep this app on permanently. The features handled many of our shipping issues with the added benefit of adding pickup options. The customer support team has been very quick with responses and straightforward about the abilities of the program. They even went so far as to add custom features required for a few of our products. 5 star recomendation all the way.
Dear Pickup + Delivery Team, thank you for your great support! My problems were solved quick. Best regards, Andreas
Stepane the rep was quick to answer my questions and make my day! GREAT customer service! Thank you!
I used this app to organize my store's checkout process. Since we are a flower shop that delivers locally and also ships nationwide and offers store pickup, the delivery options can get complicated alone, but especially because our products are normally for specific dates. This app works great once you get the hang of it, but the real 5 stars lies in the team that has responded to my (many many) questions and doubts in an extremely kind, efficient and helpful way. Thank you again for your help!
Of course in Covid-19 madness I needed this app to being delivering and offering click & collect. The widget wasn't immediately showing up after installation, and im no coder, so was frustrated trying to fix. One email to support and they had fixed the error had it up-and-running overnight. Communication was quick and friendly. Highly recommend this app for both use and customer service!