Zapiet ‑ Pickup + Delivery , 1,410 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for its ability to simplify operations, especially for businesses offering local delivery and pickup. It provides features like shipping type and date selection, and order management. It's particularly useful for businesses with multiple locations and complex delivery needs. The customer support is commended for its prompt responses and tailored solutions. The app is regularly updated for Shopify compatibility and its pricing is deemed fair for the value it offers.
Refine
-
By rating
Kitty was very helpful in doing some minor customization work for me and guided me through a fix to correct an issue that I had when I was adding a new digital product.
The app works great and more importantly the customer service and expert knowledge of the app developer is wonderful. He helped me fix other issues within 5 minutes. I highly recommend this app and the app developer!
Zapiet is probably the best option for store pickups and deliveries. Setup is clean and the software is strong. Dealing with the support team has been a pleasure. Very resourceful and patient.
Hi there,
Thank you for the awesome review. We're happy to hear that you enjoy using our app!
It was a pleasure assisting you with your setup.
Cheers,
Klaudia
Andy offered the best customer service! I am a novice in the world of web design. I needed guidance on setting up Zapiet's delivery/ pickup app.
He gave me the best customer service, ever! I really needed help and he provided it.
I was looking at Zapiet and another delivery/pickup app. The other app provider had taken 24 hours to respond by email and Zapiet was only a click away and within minutes we were communicating. Quick customer service is important, Andy thank you for making it right !
This app has been easy to set up. Help has been fast and accurate. Definitely recommend for managing orders.
This app has helped us provide solution to our business to add time slots to delivery. The support team are amazing at helping too. Being available at 6am has saved our bacon.
Hi Raphael,
Thanks for the awesome review! I'm glad that our app has provided a solution for your business.
Should you need anything else, you know where to find us!
Kindest regards,
Klaudia
Update: After writing this I promptly received help from Andy who quickly resolved the problem and even took a look at other things to improve my use of this app. I am very satisfied with the resolution. I still would love if the app worked better with shopify shipping rates but I understand there is nothing they can do about this— and it’s still the best app for pickup and delivery.
Absolutely horrible. Unless you disable Shopify shipping rates (which many use because they provide heavy discounts) then the App doesn't function right. Customer service also won't personally look into your site to see what's going on and help fix anything.
We are using this for pick-up dates and times for orders. While we have yet to launch, the app does exactly as we need. Since we need it for pick-up only and not delivery, we needed a very specific type of app and this does the trick! Aside from a great app, the customer service is exceptional. The team helped me figure out what our issue was, which was a simple fix that my crew overlooked, and I have no doubt that if I ever have a problem in the future, Zapiet will answer as promptly and thoroughly as they did the first time. Highly recommended! Thanks, Zapiet!
Very good app, with superb support. Highly recommended!
App works great!. Awesome customer support!