Zapiet ‑ Pickup + Delivery

Zapiet ‑ Pickup + Delivery

Reviews (1,688)

Overall rating
4.8
Counts per rating level
  • 90% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its robust management of shipping, local delivery, and in-store pickup options. It is praised for its flexibility, customization, and reliable performance, particularly in scheduling. Exceptional customer support is frequently highlighted, with quick and effective resolutions. The app is user-friendly, integrates well with Shopify and other apps, and is valued for its enduring reliability in the ecommerce space.

March 3, 2023

I want to thank Klaudia for the great support. Our ecommerce store is finally working perfectly. Recommended!

Carbone • Wholesale Floral Distributors
United States
Over 1 year using the app
Zapiet replied March 6, 2023

Hi there,

Thank you for the 5 star review! I'm glad to hear that your eCommerce store is now working perfectly!

It was great chatting with you as I got to understand more about your store pickup and delivery requirements.

Cheers,
Klaudia

February 19, 2021

We have been through a ton of apps to help our local online business. I wish we would have started with Zapiet from the beginning. But, we went the cheap route first, and it cost me so much more in the end. Because Shopify doesn't have an easy way to change email templates based on the order, I was manually editing the email templates (which I have not experienced with). Ultimately, it just made my company look unprofessional. With Zapiet, we are able to deliver much better customer service and manage our orders easily. They really considered the importance of customer flow. Zapiet allows the least resistance of all the pickup + delivery apps. And their customer support is fantastic not only providing solutions but giving proactive advice to our use case. So glad we found you. Thanks!

LUHV STORE
United States
Over 1 year using the app
Zapiet replied February 22, 2021

Hi there,

So happy to hear that you're enjoying using our app! It makes our day to get feedback like this so we appreciate you taking a minute to leave your review :-)

Best wishes,

Bogi

April 2, 2021

I FULLY UNDERSTAND THE APP, THE HELP SUPPORT WAS AMAZING. SF WAS SO HELPFUL. ONCE I UNDERSTAND WHAT THE APP AND HOW IT WORKS FOR MY STORE, THANKS ZAPIET

BC Live Spot Prawns & Seafood
Canada
Over 1 year using the app
Zapiet replied April 6, 2021

Hey there,

Thank you for the kind review!

I'm glad we were able to help get started with our app and if you need any extra help along the way, we'll be there for you as well :)

Stephane

September 29, 2018

The Zapiet pickup + delivery app is absolutely critical to our prepared meal service business. I have also been blown away by their customer service and willingness to go above and beyond to help us be successful. Would highly recommend Sam, Andy and the team as a great partner.

WholeMade Kitchen
United States
Over 1 year using the app
May 26, 2022

Customer service is fantastic! Very helpful, fast and get results very quickly. Always happy to do the work for me when I don't understand.

Miss Amelie Gourmet
Australia
Over 1 year using the app
Zapiet replied May 26, 2022

Hi there,

Thank you for the amazing review! We're always happy to have things work out for our merchants.

Should you need anything else, please feel free to jump back on chat.

Cheers,
Klaudia

Edited September 5, 2024

Great Customer Service!!!

Kitty and Jeanette have been instrumental in helping me 1st improve Zapiet set-up and 2nd fix a situation where I messed-up my shipping settings.

They really went the extra mile to find a solution to my challenge.

Les Gastronomes
United Arab Emirates
Over 1 year using the app
Zapiet replied January 13, 2023

Reply updated 10 Sep 2024:

Hi,

Thank you so much for your wonderful review! Going the extra mile for our customers is what we strive for, and we’re glad to hear it made a difference for you. If you need any further assistance, please don’t hesitate to reach out!

-Kitty and Jeanette

--------------------------------------

Thank you very much for your kind words and awesome review! It was a true pleasure working with you to setup up our pickup and local delivery app.

If you have any other questions, please don't hesitate to reach out!

All the best,
Steph

November 15, 2017

If you're looking for Store Pickup and Delivery choices for site, this app is the perfect choice. It looks great and works superbly. When we changed our theme we experienced a minor issue which was rapidly resolved over a weekend! Only a few hours later all was working perfectly again. Excellent support from Zapiet!

Gigante Computers
United Kingdom
Over 1 year using the app
September 17, 2018

Honestly, this is one of the best apps on Shopify! It completes any feature that is missing from Shopify. We have a brick-and-mortar store and online store and offer local delivery, store pickup and carrier shipping and this app is able to handle it all! And Zapiet's customer support is amazing just like their product: quick and they make sure the issues are solved no matter how complex.

Expo Furniture Gallery
United States
Over 1 year using the app
March 1, 2021

Honestly such a fantastic app! I want to shoutout Bogi, who has been the most helpful person when it came to assisting me with the setup and I have absolutely no complaints with it. It’s a game changer.

Platter Up Co
Australia
Over 1 year using the app
Zapiet replied March 2, 2021

Hi!

Great working with you and glad I could help to get things running on your store : )

Best wishes,

Bogi

Edited January 25, 2024

Diego was SO HELPFUL! I have not had any issue with having a question answered quickly! So friendly, prompt, and helpful!

Sugar in Bloom Cupcakes
United States
Over 1 year using the app
Zapiet replied August 9, 2023

Hey Mel,

I'm so happy to have been able to assist you with our Zapiet Pickup + Delivery app! It was my pleasure to help.

If you ever need more help, don't hesitate to reach out to our team.

We're always here for you.

Best wishes!
Diego