Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to simplify operations, especially for businesses offering local delivery and pickup. It provides features like shipping type and date selection, and order management. It's particularly useful for businesses with multiple locations and complex delivery needs. The customer support is commended for its prompt responses and tailored solutions. The app is regularly updated for Shopify compatibility and its pricing is deemed fair for the value it offers.

November 8, 2023

Jessica was amazing! She helped me out with everything and even suggested some improvements which made the customer experience easier and more dynamic. Super helpful app for businesses who have complex shipping and pickup requirements. **Zapiet admins: Give that woman a raise before I hire her! :))

Via Lactea PR
United States
About 3 years using the app
Zapiet replied November 10, 2023

Hi there,

Thank you so much for taking the time to leave a review

It was my pleasure helping you to get everything up and working for you and your customer's with our Zapiet - Pickup + Delivery app.

Any other questions, please do not hesitate to reach out.

Cheers,
Jessica

March 19, 2024

Jessica Was wonderful to work with.

BigCountryFarm
United States
7 days using the app
Zapiet replied March 21, 2024

Hi Brian,

Thank you for taking the time to leave a review, it's much appreciated.

It was wonderful chatting and helping you set up your rates in our Zapiet - Pickup + Delivery app.

Again welcome to the Zapiet family and please do let us know if you have any questions or need any further assistance.

Warm regards,
Jessica

November 9, 2023

Not so much to say about this APP! It is amazing what you can do with that, and the value you get for the price you pay it's absolutely correct. Customer service it's very helpful.

Mangiobevo
Switzerland
Over 3 years using the app
Zapiet replied November 12, 2023

Hi Alessio,

Thank you for taking the time to leave a review, it is very much appreciated

It was my pleasure to help you set up all your rates within our Zapiet - Pickup + Delivery app so that they all generate correctly to checkout (depending on the method your customer chooses on your cart page).

If you have any other questions, please do not hesitate to reach out.

Kind regards,
Jessica

March 11, 2024

Agradezco la atención brindada por Diego, quién fue el asesor que estuvo apoyándome la mayor parte del tiempo en las muchísimas dudas que tenía. :)

Floreria Maria Violeta
Mexico
19 days using the app
Zapiet replied March 14, 2024

Hola Itzel, 
 
¡Gracias por dejarnos tu reseña!
 
Estamos muy emocionados de ver como nuestra app puede ayudarte a ti y a tu negocio. 
 
¡Si tienes alguna otra duda no dudes en ponerte en contacto con nosotros!
 
Saludos, 
Diego

February 1, 2024

Werkt goed. Goede klantenservice. Helpen je met alles en staan direct voor je klaar. Echt een aanrader

Rosuz
Netherlands
About 1 month using the app
Zapiet replied February 8, 2024

Hi Suzanne,
Thank you for taking the time to leave us such a lovely review!
It was a pleasure chatting with you, and I'm happy we were able to get your local delivery rates setup with Zapiet - Pickup + Delivery app.
And if anything else ever comes up, let us know we're always there and happy to help
Steph

January 30, 2024

The team at Zapiet, mostly Jessica, did an outstanding job with integrating my delivery into my shopify store. She was friendly and knowledgeable, not leaving any stone unturned. I would most definitely recommend the team at Zapiet at the go to software for delivery! Way to go Jessica!

The Gilded Forge
United States
About 2 hours using the app
Zapiet replied February 1, 2024

Hi Brooke,

Thank you for taking the time to leave a review and for your kind words!

I thoroughly enjoyed our conversation, and I'm delighted I could assist you in configuring your local delivery, including delivery slots and delivery validation, using our Zapiet - Pickup + Delivery app.

Should you have any more questions or require additional assistance, please don't hesitate to reach out. Your recommendation is truly appreciated!

Warm regards,
Jessica

October 19, 2023

This app has been huge for us since 2020. We are able to offer Curbside Pick-Up and Local Deliveries. This app in conjunction with the Zapiet - Rates By Distance app have allowed me to have my local deliveries calculated by distance. The support team is always very helpful with troubleshooting. I worked with Stephane today and he was able to send me some helpful articles and walk me through getting the map on my check out screen to work as it had recently stopped working. Will continue using this app. Thank you for all the help.

Party America
United States
Almost 4 years using the app
Zapiet replied October 23, 2023

Hi Breann,

Thank you so much for taking the time to write such as a wonderful review!

It's so great to hear that your experience with our products and team has been a positive one and we look forward to continuing like this for the future

-Steph

November 9, 2023

Their customer service is the best! I asked for help through the chat, and it was superfast. They can help you in everything you need. Thank you guys!

Mad Mexican Market
Canada
Almost 3 years using the app
Zapiet replied November 12, 2023

Thank you so much for the awesome review!

It's great to hear that your experience with our team has been such a positive one

Should you have any questions or need assistance in the future, you can count on us to be there for you!

-Steph

March 6, 2024

unexceptional my friend María!

The Golden Pavlova
United States
6 months using the app
Zapiet replied March 8, 2024

Thanks a bunch for your review!

I had a blast helping you with your store.

If you ever need anything down the road, don't hesitate to drop us a line here – we're always happy assist you 🌟🌟🌟🌟🌟

María

November 2, 2023

Really good service, always there to help when you have a question and are quick to fix things or help.

Colchester Oyster Fishery
United Kingdom
Over 3 years using the app
Zapiet replied November 3, 2023

Hello Katie,

Thank you for taking the time of leaving this lovely review on our Zapiet - Pickup + Delivery app. Always a pleasure to help !

Do not hesitate to write us back with any questions you may have

All the best,

Sandy