Clyde | Warranty Platform
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About this app
Launched
August 24, 2018
Languages
English
Categories
Warranties and insuranceIntegrates with
Attentive, Gorgias, KlaviyoFits seamlessly into
CheckoutA full extended warranty program out-of-the-box
Our app enables an entire extended warranty program for your business, and manages the hard parts so you can focus on your products and your customers. Clyde by CoverGenius lets you add calls-to-action straight to your purchase flow, offering extended warranty upsells on their purchases. We provide a full claims platform for customers to file claims, as well as a dashboard for you to view metrics and control as much of your program as you want to.
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Offer customers extended warranty up-sells during and after the purchase flow
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Receive and process claims without any work on your part
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Provide peace-of-mind and increase average order value with no extra effort
Pricing
External charges may be billed by Cover Genius separately from your Shopify invoice. Learn more
Free to install
Clyde charges a fee per warranty sold.
Free to install
Clyde charges a fee per warranty sold.
All charges are billed in USD.
34 reviews
It's just trash. I am building a drop shipping furniture store and whoever they are sent me a reply saying that I am not a good fit. TRASH!!!
I think Clyde has one of the most promising warranty management plug-in. However, at the moment I am frustrated with the apps because of these reasons in order of sequence:- 1. (Poor customer service) The support team is not responsive at all. I sent 5 emails at 3 different times and none of them were replied unless when I change my password which usually done by a bot. 2. Clyde is only available for US customers 3. After setting up payment process through micro-deposit, I was expecting the warranty to show up in my product page but it isn't and still pending until today. The only reason I wrote this review is due to #1 and I hope they will reply to my email as soon as possible so I can revise my review. I hope somebody from their team will take quick action and reach me out as fast as possible. Otherwise, I wouldn't recommend this apps if the customer service is so poor.
Thank you for your feedback and sorry to hear that things are not going as you expected — that doesn't sound like us! Based on a quick review of your account history, it looks like our support team has been in touch with you after you installed our app and you're progressing through your onboarding experience. At this time, we are able to offer plans to your customers based in the US and Canada, but we'll be sure to be in touch once we are able to expand into other regions! Should any stones be left unturned at this time please reach out to us at support@joinclyde.com and a member of the team will get back to you within 2 hours.
I've been requesting help for over a year, at least 3 or 4 times, and can never get a reply. I just need someone from customer service to email me and help me get things configured correctly.
We want to reassure you that we are committed to meeting your expectations and solving your challenges, and we apologize for your poor experience.
We attempted to reach you on June 23 but have not yet received a response.
Please provide us with the best number at which to reach out by emailing support@joinclyde.com, and we are happy to schedule a call.
Sincerely,
Team Clyde
About this app
Launched
August 24, 2018
Languages
English
Categories
Warranties and insuranceIntegrates with
Attentive, Gorgias, KlaviyoFits seamlessly into
CheckoutBuilt by Cover Genius
About Cover Genius
3.3 average rating
5 years building apps for the Shopify App Store
Support
Send a messagesupport@joinclyde.com
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