Highlights
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No impact to your online store
About this app
#About Clyde | Extended Warranty and Product Protection Platform Clyde empowers businesses to offer extended warranties and product protection to their customers. Extended warranties are major contributors to large merchants’ bottom lines and profitability — Clyde is here to ensure any eligible merchant can offer and benefit. ####Clyde and Shopify Clyde, founded in 2017, has serviced more than 300 merchants, ranging from small businesses to major manufacturers. Clyde helps businesses scale...
Pricing
External charges may be billed by Clyde separately from your Shopify invoice. Learn more
Free to install
Clyde charges a fee per warranty sold.
Free to install
Clyde charges a fee per warranty sold.
All charges are billed in USD.
33 reviews
I think Clyde has one of the most promising warranty management plug-in. However, at the moment I am frustrated with the apps because of these reasons in order of sequence:- 1. (Poor customer service) The support team is not responsive at all. I sent 5 emails at 3 different times and none of them were replied unless when I change my password which usually done by a bot. 2. Clyde is only available for US customers 3. After setting up payment process through micro-deposit, I was expecting the warranty to show up in my product page but it isn't and still pending until today. The only reason I wrote this review is due to #1 and I hope they will reply to my email as soon as possible so I can revise my review. I hope somebody from their team will take quick action and reach me out as fast as possible. Otherwise, I wouldn't recommend this apps if the customer service is so poor.
Thank you for your feedback and sorry to hear that things are not going as you expected — that doesn't sound like us! Based on a quick review of your account history, it looks like our support team has been in touch with you after you installed our app and you're progressing through your onboarding experience. At this time, we are able to offer plans to your customers based in the US and Canada, but we'll be sure to be in touch once we are able to expand into other regions! Should any stones be left unturned at this time please reach out to us at support@joinclyde.com and a member of the team will get back to you within 2 hours.
I've been requesting help for over a year, at least 3 or 4 times, and can never get a reply. I just need someone from customer service to email me and help me get things configured correctly.
We want to reassure you that we are committed to meeting your expectations and solving your challenges, and we apologize for your poor experience.
We attempted to reach you on June 23 but have not yet received a response.
Please provide us with the best number at which to reach out by emailing support@joinclyde.com, and we are happy to schedule a call.
Sincerely,
Team Clyde
I like this app, support was fast and phenomenal and they helped integrating this app in a timely manner. I love the variety of modification options they offer about how it will be shown on my website.
Thanks, Pickhud! It's been a pleasure working with you so far. We're very glad to hear that you had a great onboarding experience.
About this app
Built by Clyde
Support
Send a messagesupport+shopify@joinclyde.com
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