Clyde | Warranty Platform

Clyde | Warranty Platform

Free to install. Additional charges may apply.
Rating (3.9)
Reviews
Developer
Clyde

Highlights

Speed tested
  • Low impact to your online store

About this app

Launched

August 24, 2018

Fits seamlessly into

Checkout

#About Clyde | Extended Warranty and Product Protection Platform Clyde empowers businesses to offer extended warranties and product protection to their customers. Extended warranties are major contributors to large merchants’ bottom lines and profitability — Clyde is here to ensure any eligible merchant can offer and benefit. ####Clyde and Shopify Clyde, founded in 2017, has serviced more than 300 merchants, ranging from small businesses to major manufacturers. Clyde helps businesses scale...

Pricing

External charges may be billed by Clyde separately from your Shopify invoice. Learn more

Free to install

Clyde charges a fee per warranty sold.

Free to install

Clyde charges a fee per warranty sold.

33 reviews
Overall rating
3.9
Counts per rating level
  • 76% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 9% of ratings are 2 stars
  • 9% of ratings are 1 stars
July 21, 2022

I think Clyde has one of the most promising warranty management plug-in. However, at the moment I am frustrated with the apps because of these reasons in order of sequence:- 1. (Poor customer service) The support team is not responsive at all. I sent 5 emails at 3 different times and none of them were replied unless when I change my password which usually done by a bot. 2. Clyde is only available for US customers 3. After setting up payment process through micro-deposit, I was expecting the warranty to show up in my product page but it isn't and still pending until today. The only reason I wrote this review is due to #1 and I hope they will reply to my email as soon as possible so I can revise my review. I hope somebody from their team will take quick action and reach me out as fast as possible. Otherwise, I wouldn't recommend this apps if the customer service is so poor.

lilimolly
United Kingdom
Time spent using app: 11 days
Clyde replied July 26, 2022

Thank you for your feedback and sorry to hear that things are not going as you expected — that doesn't sound like us! Based on a quick review of your account history, it looks like our support team has been in touch with you after you installed our app and you're progressing through your onboarding experience. At this time, we are able to offer plans to your customers based in the US and Canada, but we'll be sure to be in touch once we are able to expand into other regions! Should any stones be left unturned at this time please reach out to us at support@joinclyde.com and a member of the team will get back to you within 2 hours.

June 13, 2022

I've been requesting help for over a year, at least 3 or 4 times, and can never get a reply. I just need someone from customer service to email me and help me get things configured correctly.

Electric Zip
United States
Time spent using app: Over 2 years
Clyde replied June 27, 2022

We want to reassure you that we are committed to meeting your expectations and solving your challenges, and we apologize for your poor experience.

We attempted to reach you on June 23 but have not yet received a response.

Please provide us with the best number at which to reach out by emailing support@joinclyde.com, and we are happy to schedule a call.

Sincerely,
Team Clyde

March 14, 2022

I like this app, support was fast and phenomenal and they helped integrating this app in a timely manner. I love the variety of modification options they offer about how it will be shown on my website.

Pickhud
United States
Time spent using app: 8 days
Clyde replied March 18, 2022

Thanks, Pickhud! It's been a pleasure working with you so far. We're very glad to hear that you had a great onboarding experience.

About this app

Launched

August 24, 2018

Fits seamlessly into

Checkout

Built by Clyde

About Clyde

1 app

3.9 average rating

4 years building apps for the Shopify App Store

Support

Send a message

support+shopify@joinclyde.com

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