Reviews (79)

Overall rating
4.8
Counts per rating level
  • 96% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
Edited October 9, 2024

I had high hopes for Codfirm based on my initial experience, but unfortunately, my recent interactions have been disappointing. The app, while initially promising, has not kept pace with the evolving challenges faced by Indian Shopify sellers, particularly concerning RTO and COD issues. Despite reaching out with specific requests, the response has been slow and unhelpful. It feels like there’s a lack of commitment to customer needs, and I’m left questioning the value of our partnership moving forward.

Meadbery
India
About 3 years using the app
January 29, 2023

Try yourself and you will be addicted.
Try yourself and you will be addicted.
Try yourself and you will be addicted.

tanujbaba
India
About 1 month using the app
July 28, 2021

Great app! Helped us a lot! Makes good impression on customers, Also very fast support. I would love if all apps would be like this. I would say it is a must-have app for e-commerce in India!! 6 Stars!

ZIPCARTZ
India
About 1 month using the app
April 1, 2021

A simple user friendly solution for COD verification. The team has been extremely responsive to our questions and even implemented a feedback in record time! Extremely happy with the app and I hope more stores discover it.

Quirksmith
India
13 days using the app
July 12, 2022

Good one but not sure how to edit customise prepaid conversion widget, also unable to register to TRAI since jio page is throwing error for CIN, We have only LLPIN

Dudeme
India
11 months using the app
CODFIRM replied July 12, 2022

Hey there,
Thank you for using CODFIRM and leaving us a review here. We understand that there is an issue with your DLT registration with Jio. Though we have no control over Jio's DLT platform, I'd be more than happy to diagnose the problem with you and get you set up on an alternative.
Please share with me your contact number over email and I reach out to you myself.
Regards,
Hriday Agarwal
Founder at CODFIRM

July 12, 2021

Downloaded this app to enable COD and confirming orders at the same time. It worked wonders for me.

Steorra Jewels
India
9 days using the app
January 19, 2022

perfect app!..... very useful....... solves all my phone number-related problems......must use app in case of COD orders

Laric
India
6 days using the app
CODFIRM replied January 20, 2022

Thanks a ton for your review :)
We strive hard to make it an app you'd love. Seeing you love is only motivates us to work harder on it.
If you have anything that we could do to make your experience better, please do let us know.
Regards,
Hriday Agarwal
Founder at CODFIRM

October 26, 2020

I tried many apps to verify COD but find out this to be the best one although it's new and some improvement is needed. The developer is extremely friendly and helpful. Hope to see a perfect version soon. Thanks, team.

Casual Hai
India
2 days using the app
CODFIRM replied December 5, 2020

Hello Vaibhav,
Thank you so much for your review. You are absolutely right. We did need a bunch of improvements. We thought we'd respond to your review once we have the improvements in place!
We have shipped some massive upgrades in the past 1 week. Trust us when we say this, you will love the new version of the app.
Thanks to the feedback you gave us personally.
We look forward to seeing you use Codfirm again to confirm your COD orders with absolutely no human intervention (and for your feedback that helps us improve the app for everyone).
Kind regards,
Hriday from Codfirm

Edited August 13, 2021

Doesn't give much of use. Verification doesnt help much with reducing RTO. It's just another gimmick & just another waste of time. Also there are chances that your customer's phone numbers are exposed to a third party.

Rebba
India
About 1 month using the app
CODFIRM replied August 13, 2021

Hey Mallikarjuna,
We notice that you updated your 5 star review of us - "Amazing app. Must be recommended after installed this app reduced RTO and saved huge money and thanks to Mr.Hriday" to this.
It is heartbreaking for us to see you change your opinions so drastically.
Though reviews are extremely important to us and we do everything to ensure your experience is a positive one on CODfirm, we cannot break ethical business boundaries to help any business unfairly just to prevent a negative review.
About verifications not helping much with reducing RTOs, every leading e-commerce business verifies its COD orders with an OTP to increase successful deliveries. Verifying customers' contact number reconfirms their intent to make a purchase and delivery drivers can reach them to ensure successful deliveries. Having said that, we completely agree that verification does not bring the RTOs down to zero. We are hence working on building advanced machine learning algorithms to help brands reduce their COD RTOs further. Our COD to Prepaid conversion feature (that you had early access to) is also helping brands eradicate the issue of RTOs from its root by converting them into prepaid.
Rest assured sir, we are in it to help businesses like yours reduce their COD RTOs to bare minimum. We aren't building just another app on Shopify. We are in it to solve the biggest problem of the D2C industry.
I am sure you will come back to use CODfirm in the future.
Best wishes for your business.
Kind regards,
Hriday Agarwal
Founder at CODfirm