COD Order Verification by OTP

COD / Cash On Delivery order verification by OTP to reduce RTO

Free plan available. Additional charges may apply.
COD Order Verification | Reduce COD RTOs with CODFIRM | Banner

Confirm COD Orders

COD customers confirm their order with an OTP after checkout. This verifies their number and re-confirms their intent of making a purchase.

Reduce RTO

Reduce RTO on your ecommerce store by eliminating fake/ unserious orders. Orders with verified mobile numbers also deliver quicker.

Whatsapp for Instant Delivery

No customer will ever wait indefinitely for an OTP. With one click, your customers can receive the OTP on Whatsapp.

COD Order Verification by OTP

COD Order Verification by OTP

CODFIRM helps ecommerce stores reduce RTO (returns) of cash on delivery (COD) orders by verifying COD customers’ contact numbers. Orders that have incorrect contact numbers are bound to return as RTO since delivery drivers cannot reach the customer when they are out for delivery. CODFIRM ensures that every COD customer is asked to confirm their order with an OTP (verification code) sent to their phone via SMS/ Whatsapp. This not only verifies the customers’ contact numbers but also reconfirms their intent to make a purchase. With an OTP verification, customers feel the experience of authorising the order. This increases their likeliness of accepting the order and decreases the chances of it coming back as an RTO order.

How does CODFIRM work?

  1. After choosing to pay via COD or cash on delivery, the customer is redirected to an order confirmation page. On this page, the customer has to enter the OTP (sent to their mobile via SMS/ Whatsapp) to confirm their order.
  2. As soon as the order is confirmed/ cancelled from the confirmation page, the customer is redirected to the order status page where they can see their order status and summary.
  3. For store owners, the status of the COD confirmation is visible on the "Orders" tab on your Shopify dashboard - so that you do not have to open another page for the order confirmation status of each of your COD orders.
  4. When a customer chooses to cancel an order, the order is cancelled, an order cancellation email is sent to your customer and the items are restocked.
  5. The likelihood of the order coming as an RTO reduces since the customer’s contact number and their intent to make a COD purchase are confirmed.

How is CODFIRM better than IVR/ Automated Calls?

  1. IVR calls have an accent that your customers might find difficult to understand.
  2. IVR or automated calls are outrightly annoying. Most of the time, apps like Truecaller either block the calls or display a “spam” warning. This harms your brand image and leads to low order confirmations of cash on delivery orders.
  3. Cellular network is unreliable and hence automated calls and SMS have low reachability. By giving your customers an option to receive the OTP on Whatsapp, we ensure that no customer ever has to wait for the confirmation message ever again.

Who is it for?

The app is built for ecommerce stores that are looking to reduce RTO on COD orders. The app currently works for stores shipping COD orders to India, Italy, UAE and Spain.

Integrates with

  • Whastapp
COD Order Verification by OTP

COD Order Verification by OTP

CODFIRM helps ecommerce stores reduce RTO (returns) of cash on delivery (COD) orders by verifying COD customers’ contact numbers. Orders that have incorrect contact numbers are bound to return as RTO since delivery drivers cannot reach the customer when they are out for delivery. CODFIRM ensures that every COD customer is asked to confirm their order with an OTP (verification code) sent to their phone via SMS/ Whatsapp. This not only verifies the customers’ contact numbers but also reconfirms their intent to make a purchase. With an OTP verification, customers feel the experience of authorising the order. This increases their likeliness of accepting the order and decreases the chances of it coming back as an RTO order.

How does CODFIRM work?

  1. After choosing to pay via COD or cash on delivery, the customer is redirected to an order confirmation page. On this page, the customer has to enter the OTP (sent to their mobile via SMS/ Whatsapp) to confirm their order.
  2. As soon as the order is confirmed/ cancelled from the confirmation page, the customer is redirected to the order status page where they can see their order status and summary.
  3. For store owners, the status of the COD confirmation is visible on the "Orders" tab on your Shopify dashboard - so that you do not have to open another page for the order confirmation status of each of your COD orders.
  4. When a customer chooses to cancel an order, the order is cancelled, an order cancellation email is sent to your customer and the items are restocked.
  5. The likelihood of the order coming as an RTO reduces since the customer’s contact number and their intent to make a COD purchase are confirmed.

How is CODFIRM better than IVR/ Automated Calls?

  1. IVR calls have an accent that your customers might find difficult to understand.
  2. IVR or automated calls are outrightly annoying. Most of the time, apps like Truecaller either block the calls or display a “spam” warning. This harms your brand image and leads to low order confirmations of cash on delivery orders.
  3. Cellular network is unreliable and hence automated calls and SMS have low reachability. By giving your customers an option to receive the OTP on Whatsapp, we ensure that no customer ever has to wait for the confirmation message ever again.

Who is it for?

The app is built for ecommerce stores that are looking to reduce RTO on COD orders. The app currently works for stores shipping COD orders to India, Italy, UAE and Spain.

Integrates with

  • Whastapp

Pricing

Free

Free to install

Per COD Order - India $0.02 | Italy $0.20 | UAE $0.12 | Spain $0.20

  • For new stores serving less than 100 COD orders a month

Pro

$5/month

Per COD Order - India $0.02 | Italy $0.20 | UAE $0.12 | Spain $0.20

  • Unlimited orders

* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Reviews

4.9 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

  • 5 of 5 stars
    98% of ratings are 5 stars
  • 4 of 5 stars
    0% of ratings are 4 stars
    0
  • 3 of 5 stars
    0% of ratings are 3 stars
    0
  • 2 of 5 stars
    0% of ratings are 2 stars
    0
  • 1 of 5 stars
    3% of ratings are 1 stars

Laric

perfect app!..... very useful....... solves all my phone number-related problems......must use app in case of COD orders

Developer reply

January 20, 2022

Thanks a ton for your review :)
We strive hard to make it an app you'd love. Seeing you love is only motivates us to work harder on it.
If you have anything that we could do to make your experience better, please do let us know.
Regards,
Hriday Agarwal
Founder at CODFIRM

Lemonade

We started using this app for COD Verification which is the best we've seen so far, however, it does need some improvements. We are also using the app to convert COD orders to prepaid. We recently kick started our Whatsapp Business for auto notifications which is such an important step in bettering the customer's experience. Overall it has been a good experience and Hriday has been super helpful throughout the process in actively developing features which have helped us so so much!

Molo Foods

This app has partially solved a huge gap of COD return orders across India. I think feature like cart recovery via whatsapp worked best for us. We are still in the process of using this app on quantum of orders but overall the app is worth the cost. Justifies every bit of it.

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