Cashfree CODFIRM & Checkout

Terrible support, app has not been working for 10 days and no response yet.

EDIT: Got in touch with a support person on the 10th day, but 3 days later and still no movement because they don't understand how shopify or collaborator access works. Downgraded from 2 stars to 1 star.

Their customer support is worse than pathetic. I've been waiting for a response for 4 days, despite multiple follow-ups. Absolutely disappointing service!

App doesn't even load and so can't install in my shop. No option available to contact support.

Same as others, app stopped working and my days worth of COD order cancelled and no reponse from the support email. SAD, was a happy customer for over a year.

I had high hopes for Codfirm based on my initial experience, but unfortunately, my recent interactions have been disappointing. The app, while initially promising, has not kept pace with the evolving challenges faced by Indian Shopify sellers, particularly concerning RTO and COD issues. Despite reaching out with specific requests, the response has been slow and unhelpful. It feels like there’s a lack of commitment to customer needs, and I’m left questioning the value of our partnership moving forward.

The integration was smooth. It’s effectiveness in managing COD transactions has optimized our order confirmation process, leading to improved order fulfillment reliability.

A notable highlight of our interaction has been the outstanding assistance offered by the CODFIRM team. Their prompt responsiveness and assistance have played a crucial role in swiftly resolving any questions or issues. The team's commitment to delivering a seamless user experience has greatly bolstered our trust in the product.

In summary, we are thoroughly pleased and wholeheartedly recommend CODFIRM!

Excellent Application, have made the transactional process simple and transparent for both us as the Seller & the Customer. Our rate of cancellation has gone down and we have been able to convert lot of orders from COD to Pre-paid without any glitch.

The customer support provided by the CODFIRM team is nothing short of exceptional. They are responsive, knowledgeable, and genuinely invested in helping users make the most out of the app. Any questions or concerns I've had were addressed promptly, contributing to a positive overall experience.

Exceptional app! Reduced RTO with COD verification and enabled smooth transition from COD to prepaid using WhatsApp integration. Highly recommended for efficient order processing.

CODFIRM has truly transformed my Shopify store's order management. The OTP verification for COD orders ensures the authenticity of customer details, reducing uncertainties in the shipping process. Its ability to detect high-risk COD orders early on has been instrumental in safeguarding my business.

The standout feature is the seamless conversion of COD orders to prepaid with a one-click UPI payment option. This not only simplifies transactions but significantly lowers Return to Origin (RTO) rates.

The integration of WhatsApp notifications for COD to prepaid conversions and order alerts keeps my customers engaged and informed throughout the entire process. CODFIRM is a must-have app, offering a comprehensive solution for secure, efficient, and customer-friendly order fulfillment. Highly recommended!